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Conn'S Customer Service Jobs (NOW HIRING)

L and S Mechanical

Customer Service

Richardson, TX

$35/hr

Job Type Full-time Description Job Summary As a Customer Service Representative at L&S, you will provide front line support and follow up to customers assisting and resolving warranty or service ...

L and S Mechanical

Customer Service

Richardson, TX · On-site

$35K - $40K/yr

Job Type Full-time Description Job Summary As a Customer Service Representative at L&S, you will provide front line support and follow up to customers assisting and resolving warranty or service ...

BELMAR GROUP

Order Selector

Bolingbrook, IL · On-site

$18.50/hr

Remove case(s) of product from storage rack and place on pallet * Stick selection labels to the ... Founded in 1997 as a supplier to major food service distributors, Belmar now services customers of ...

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How much do conn's customer service jobs pay per hour?

As of Jun 11, 2026, the average hourly pay for conn's customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Conn's Customer Service Representative, and why are they important?

To thrive as a Conn's Customer Service Representative, you generally need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and company-specific databases is often required. Patience, active listening, and a positive attitude help you stand out when handling customer inquiries or concerns. These skills are crucial for delivering excellent service, ensuring customer satisfaction, and supporting the company's reputation and growth.

What are some common challenges faced by Conn's Customer Service representatives and how are they supported in overcoming them?

Conn's Customer Service representatives often handle a high volume of inquiries, including product issues, billing questions, and delivery concerns, which can be challenging during peak periods. To support them, Conn's provides comprehensive training, access to knowledge bases, and ongoing coaching from supervisors. Team members also benefit from collaborative problem-solving, where they can escalate complex issues or seek advice from more experienced colleagues. This structure helps representatives deliver consistent, high-quality service while managing stress and workload effectively.

When did Conn's go out of business?

Conn's, the retail chain known for selling appliances and electronics, filed for bankruptcy in July 2023. The company announced plans to restructure and continue operations, so it has not completely gone out of business but is undergoing significant financial reorganization.

What is the difference between Conn'S Customer Service vs Conn'S Sales Associate?

AspectConn'S Customer ServiceConn'S Sales Associate
Primary RoleAssist customers with inquiries, returns, and supportEngage customers, promote products, and close sales
Required SkillsCustomer communication, problem-solving, product knowledgeSales techniques, product knowledge, customer engagement
Work EnvironmentCustomer service counters, call centersRetail floor, showroom
CertificationsNone typically requiredNone typically required

Conn'S Customer Service and Conn'S Sales Associate roles both operate within the retail industry, focusing on customer interaction. Customer Service roles emphasize support and problem resolution, while Sales Associate positions focus on sales and product promotion. Both roles require strong communication skills but differ in daily responsibilities and objectives.

What does a Conn's Customer Service Representative do?

A Conn's Customer Service Representative assists customers with inquiries about products, orders, deliveries, billing, and service issues. They handle phone calls, emails, and in-person visits to address customer concerns, process returns or exchanges, and resolve complaints. Representatives are also responsible for maintaining customer records and ensuring a positive customer experience. Strong communication and problem-solving skills are essential in this role.

What does a Conn's Home Plus sales associate do?

A Conn's Home Plus sales associate assists customers by explaining product features, answering questions, and helping them select appliances, electronics, or furniture. They also process transactions, maintain store displays, and may use point-of-sale systems to complete sales. Strong communication skills and product knowledge are important for success in this role.

What is the highest paying customer service job?

In customer service, managerial roles such as Customer Service Manager or Director typically offer the highest salaries, often exceeding $60,000 annually. Specialized roles like technical support managers or customer success executives may also command higher pay, especially with experience and industry certifications.

How much does Conn's pay an hour?

Conn's customer service representatives typically earn an hourly wage that ranges from $10 to $15, depending on experience and location. The role may also include additional benefits and opportunities for advancement within the company.
More about Conn S Customer Service jobs
What job categories do people searching Conn'S Customer Service jobs look for? The top searched job categories for Conn'S Customer Service jobs are:
Conn S Customer Service jobs near you
Infographic showing various Conn'S Customer Service job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Supervisor, Customer Service (Bilingual)

Customer Operations

El Paso, TX

Full-time

Posted 11 days ago

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

JOB SUMMARY
This position is responsible for the coaching and development of a team of call center representatives in a fast-paced, dynamic call center environment. This supervisor is responsible for leading and providing feedback to aid representatives in accomplishing their key measures of success, including all activities that contribute to ensuring customers receive effortless and world class service.


MAJOR DUTIES AND RESPONSIBILITIES:
Contribute to the Company vision of being the industry leader in customer service through quality, commitment, courtesy and teamwork.

Actively and consistently support all efforts to simplify and enhance the customer and employee experience.

Effectively lead a team of representatives utilizing supervisory skills including, but not limited to, time management, planning, communication and coaching skills.

Monitor individual and team performance to ensure performance and quality standards are met or exceeded.

Assist team with escalated customer issues.

Ensure departmental standards regarding customer experience are met by regularly monitoring calls and performance metrics to provide feedback or coaching.

Establish and maintain interdepartmental relationships to ensure alignment on all business initiatives.

Develop staff to be more effective in their roles by providing on-going coaching and on-the-job training.

Handle department personnel issues including performance reviews, counseling and progressive disciplinary actions as needed

Ensure Kronos payroll system is properly accounted for and accurately updated for team.

Motivate and inspire others to action utilizing effective leadership skills including problem solving, team development.

Performs other duties as requested by management.


REQUIRED QUALIFICATIONS:
Required Skills/Abilities and Knowledge
Ability to read, write, speak and understand English & Spanish
Ability to hire, evaluate, coach and counsel direct reports regularly in the performance of their duties
Ability to act with honesty and integrity
Ability to communicate verbally and in writing in a clear and straightforward manner
Ability to prioritize and organize effectively
Ability to supervise and motivate others
Ability to use personal computer and software applications (i.e. word processing, spreadsheet, cable billing system, etc.)
Ability to manage projects
Knowledge of all functions and related tasks in the area of customer relations
Knowledge of applicable products and services
Knowledge of general accounting and billing procedures
Good vision, including peripheral, and ability to adjust focus
Must be patient, flexible, dependable and have an outstanding attendance record
Experience with customer relations, communications and sales skills

Required Education
High School diploma with some college course work in business or related field; or equivalent experience

Required Related Work Experience and Number of Years
Customer service/call center experience - 5-7 yrs
Bilingual (English/Spanish)

PREFERRED QUALIFICATIONS & RELATED WORK EXPERIENCE:
Bachelor’s Degree preferred
Supervisory or leadership experience (preferably of a team of 10 or more people) - 3+
Current/Previous experience in Cable/High speed Data services and/or experience in the Telecommunications industry preferred
WORKING CONDITIONS
Office environment
Exposure to moderate noise level
Shifts/Hours may vary


#LI-CS4
CCS450 2026-71951 2026
Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
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Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
Qualifications:

REQUIRED QUALIFICATIONS:
Required Skills/Abilities and Knowledge
Ability to read, write, speak and understand English & Spanish
Ability to hire, evaluate, coach and counsel direct reports regularly in the performance of their duties
Ability to act with honesty and integrity
Ability to communicate verbally and in writing in a clear and straightforward manner
Ability to prioritize and organize effectively
Ability to supervise and motivate others
Ability to use personal computer and software applications (i.e. word processing, spreadsheet, cable billing system, etc.)
Ability to manage projects
Knowledge of all functions and related tasks in the area of customer relations
Knowledge of applicable products and services
Knowledge of general accounting and billing procedures
Good vision, including peripheral, and ability to adjust focus
Must be patient, flexible, dependable and have an outstanding attendance record
Experience with customer relations, communications and sales skills

Required Education
High School diploma with some college course work in business or related field; or equivalent experience

Required Related Work Experience and Number of Years
Customer service/call center experience - 5-7 yrs
Bilingual (English/Spanish)

PREFERRED QUALIFICATIONS & RELATED WORK EXPERIENCE:
Bachelor’s Degree preferred
Supervisory or leadership experience (preferably of a team of 10 or more people) - 3+
Current/Previous experience in Cable/High speed Data services and/or experience in the Telecommunications industry preferred
WORKING CONDITIONS
Office environment
Exposure to moderate noise level
Shifts/Hours may vary

Employment Type: Full Time

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