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Concierge Service Associate Jobs (NOW HIRING)

Stratton Amenities

Front Desk Concierge

Raleigh, NC · On-site

$15 - $19.50/hr

... services for high-end apartments and condominiums, is seeking a dynamic Lead Concierge to join our team. We are dedicated to creating an unparalleled hospitality experience for our associates ...

Stratton Amenities

Front Desk Concierge

Raleigh, NC · On-site

$15 - $19.50/hr

... services for high-end apartments and condominiums, is seeking a dynamic Lead Concierge to join our team. We are dedicated to creating an unparalleled hospitality experience for our associates ...

Stratton Amenities

Front Desk Concierge

Raleigh, NC · On-site

$15 - $16/hr

... services for high-end apartments and condominiums, is seeking a dynamic Lead Concierge to join our team. We are dedicated to creating an unparalleled hospitality experience for our associates ...

LIVunLtd

Luxury Concierge (Part-Time)

New York, NY · On-site

$28 - $30/hr

As the Lifestyle Associate you will work alongside the Lifestyle Manager at one of our luxury residential or commercial buildings to assist in overseeing the concierge services the residents or ...

SPS North America

Client Service Associate

Westlake, TX · On-site

$14 - $19.25/hr

Client Services Associate Location: Westlake, TX 76262 Schedule: 8:00 am - 4:30 pm Employment Type ... and concierge services, and other business support offerings. Our clients include leading ...

SPS North America Inc

Client Service Associate

Roanoke, TX · On-site

$14 - $19.25/hr

Client Service Associate Westlake, Texas, United States Location: Westlake, TX 76262 Schedule: 8:00 ... and concierge services, and other business support offerings. Our clients include leading ...

SPS North America

Client Service Associate

Westlake, TX · On-site

$14 - $19.25/hr

Client Services Associate Location: Westlake, TX 76262 Schedule: 8:00 am - 4:30 pm Employment Type ... and concierge services, and other business support offerings. Our clients include leading ...

SPS North America Inc

Client Service Associate

Westlake, TX · On-site

$14 - $19.25/hr

Client Services Associate Location: Westlake, TX 76262 Schedule: 8:00 am - 4:30 pm Employment Type ... and concierge services, and other business support offerings. Our clients include leading ...

LIVunLtd

Luxury Concierge (Part-Time)

New York, NY

$28 - $30/hr

As the Lifestyle Associate you will work alongside the Lifestyle Manager at one of our luxury residential or commercial buildings to assist in overseeing the concierge services the residents or ...

Stratton Amenities

Lead Concierge

Raleigh, NC · On-site

$20/hr

... services for high-end apartments and condominiums, is seeking a dynamic Lead Concierge to join our team. We are dedicated to creating an unparalleled hospitality experience for our associates ...

Stratton Amenities

Lead Concierge

Nashville, TN · On-site

$18 - $19/hr

... services for high-end apartments and condominiums, is seeking a dynamic Lead Concierge to join our team. We are dedicated to creating an unparalleled hospitality experience for our associates ...

Stratton Amenities

Lead Concierge

Needham, MA · On-site

$19/hr

... services for high-end apartments and condominiums, is seeking a dynamic Lead Concierge to join our team. We are dedicated to creating an unparalleled hospitality experience for our associates ...

sportsmans

Customer Service Associate / Outfitter

Sheridan, WY · On-site

$14.50 - $20/hr

Customer Service Associate / Outfitter At Sportsman's Warehouse, we're more than a team; we're a ... A concierge service for navigating healthcare, available 24/7 to assist you with finding providers ...

Stratton Amenities

Lead Concierge

Nashville, TN · On-site

$18 - $19/hr

... services for high-end apartments and condominiums, is seeking a dynamic Lead Concierge to join our team. We are dedicated to creating an unparalleled hospitality experience for our associates ...

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Concierge Service Associate information

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How much do concierge service associate jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for concierge service associate in the United States is $18.12, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What is a concierge service associate?

A Concierge Service Associate is a professional who assists guests, clients, or residents by providing personalized services such as booking reservations, arranging transportation, recommending local attractions, and addressing special requests. They are typically found in hotels, luxury apartment buildings, or corporate offices. Their primary goal is to enhance the customer experience by anticipating needs and delivering high-quality, tailored support. Strong communication, problem-solving skills, and knowledge of local amenities are essential for this role.

How does a concierge service associate typically collaborate with other departments to enhance guest satisfaction?

As a Concierge Service Associate, you frequently work alongside front desk staff, housekeeping, and management teams to ensure guests receive seamless service. This collaboration often involves coordinating guest requests, communicating special needs, and updating other departments about guest preferences or issues. Regular team meetings and real-time communication tools help streamline these interactions, enabling you to deliver personalized experiences that exceed guest expectations. By fostering strong interdepartmental relationships, you help create a welcoming environment that encourages positive guest reviews and repeat visits.

What are the key skills and qualifications needed to thrive as a concierge service associate, and why are they important?

To thrive as a Concierge Service Associate, you need strong customer service skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with reservation systems, point-of-sale (POS) software, and local information databases is valuable. Exceptional interpersonal skills, discretion, and attention to detail help associates build rapport with guests and anticipate their needs. These competencies are crucial for delivering memorable guest experiences and maintaining high satisfaction in hospitality environments.

What is the difference between Concierge Service Associate vs Front Desk Agent?

AspectConcierge Service AssociateFront Desk Agent
CredentialsCustomer service experience, sometimes certifications in hospitalityCustomer service skills, high school diploma often sufficient
Work EnvironmentLuxury hotels, private clubs, high-end residential buildingsHotels, motels, hospitality venues
Employer & IndustryHospitality, luxury serviceHospitality, general lodging
Search & Comparison IntentProviding personalized services, local recommendationsCheck-in/check-out, guest assistance

While both roles involve guest interaction, a Concierge Service Associate focuses on personalized services and local recommendations, often in luxury settings. A Front Desk Agent handles check-ins, check-outs, and general guest inquiries. The roles overlap in customer service skills but differ in scope and responsibilities.

How to become a concierge service associate with no experience?

To become a concierge service associate with no experience, focus on developing strong customer service and communication skills, which are essential for the role. Entry-level positions often require a high school diploma or equivalent, and on-the-job training is typically provided to learn company procedures and local knowledge. Gaining familiarity with reservation systems, local attractions, and basic computer skills can also improve your chances of starting in this role.

What qualifications do I need to be a concierge service associate?

To become a concierge service associate, candidates typically need a high school diploma or equivalent, strong customer service skills, and excellent communication abilities. Previous experience in hospitality or customer service is often preferred, and familiarity with reservation systems or relevant software can be beneficial.

What cities are hiring for Concierge Service Associate jobs?

Cities with the most Concierge Service Associate job openings:

What states have the most Concierge Service Associate jobs?

States with the most job openings for Concierge Service Associate jobs include:

What are popular job titles related to Concierge Service Associate jobs?

For Concierge Service Associate jobs, the most frequently searched job titles are:

Front Desk Concierge

Raleigh, NC • On-site

Stratton Amenities
Traveler Accommodation • 201 - 500 employees
Learn more about Stratton Amenitiesexternal

$15 - $19.50/hr

Part-time

Re-posted 19 days ago

Stratton Amenities rating

3.2

Company rating: 3.2 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description


Stratton Amenities, a premier provider of luxury front desk concierge services for high-end apartments and condominiums, is seeking a dynamic Lead Concierge to join our team. We are dedicated to creating an unparalleled hospitality experience for our associates, residents, and clients.
The Lead Concierge/Supervisor will be responsible for leading a dedicated team of concierge ambassadors, acting as the primary liaison between the property manager and the concierge team, and ensuring the delivery of exceptional service to our residents, guests, and prospects. The ideal candidate will have a passion for hospitality and a commitment to creating memorable experiences.
Key Responsibilities:
  • Act as the face of the property, leading by example
  • Facilitate communication between the property manager and the concierge team
  • Exceed expectations by providing anticipatory service and smooth accommodations
  • Address resident concerns and complaints promptly and professionally
  • Conduct weekly meetings with the property manager to identify areas for improvement
  • Manage team schedules and oversee weekly payroll
  • Hold monthly staff meetings and conduct one-on-one meetings with each associate to set performance goals
  • Implement and enforce accountability measures, disciplinary action, and performance coaching
  • Develop and implement new SOPs to continually improve concierge operations
  • Foster a positive work culture and environment
  • Enforce uniform and grooming standards
  • Participate in monthly regional director calls

Position Requirements:
  • A passion for delivering exceptional service and hospitality
  • Excellent verbal and written communication skills
  • Strong problem-solving and leadership abilities
  • Outstanding relationship-building skills
  • Ability to maintain confidentiality
  • A sense of pride and ownership in the position and property
  • Ability to respond quickly and genuinely to residents' and guests' requests
  • At least five years of hospitality experience
  • Exceptional interpersonal skills and guest service abilities
  • Organized, proactive, productive, and self-motivated with a positive attitude
  • Ability to maintain a neat and professional appearance
  • Ability to think clearly and make concise decisions under pressure

Secondary Responsibilities:
  • Build rapport and relationships with residents
  • Maintain professional telephone etiquette and message delivery
  • Log resident packages accurately, ensure timely delivery, and conduct package inventory audits
  • Monitor lobby and surveillance cameras and patrol property to ensure resident safety and security
  • Assist in scheduling and completing amenities' requests
  • Escort individuals as necessary
  • Walk the premises to ensure the highest standards are being met
  • Perform all other duties as assigned by the property manager or per property SOP's
  • Flexibility to work nights, weekends, and holidays

Experience Requirements:
  • Leadership and supervisory skills and experience
  • Training and development experience
  • Exceptionally enthusiastic and positive individual
  • 2 years' experience in Hospitality, Multifamily or Upscale Hotel
  • 2 years' experience in a busy luxury retail environment
  • Must have experience delivering exceptional service

Stratton Amenities is an equal opportunity employer. We believe in the power of diversity and inclusion in creating connections and fostering a culture of service.

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