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Concierge Service Associate Jobs (NOW HIRING)

Stratton Amenities

Assistant Lead Concierge

Dallas, TX · On-site

$16 - $17/hr

... services for upscale apartments and condominium buildings. Our mission is to create the most hospitable experience for our associates, residents and clients. As the Assistant Lead Concierge, you will ...

Stratton Amenities

Assistant Lead Concierge

Plano, TX · On-site

$17/hr

... services for upscale apartments and condominium buildings. Our mission is to create the most hospitable experience for our associates, residents and clients. As the Assistant Lead Concierge, you will ...

Lark Hospitality

Guest Service/Innkeeper

Nantucket, MA · On-site

$22/hr

Compensation: $22.00 hourly The Guest Service Associate / Innkeeper manages front-desk operations and guest experiences, including checking-in, reservations, and concierge services. Ensuring a ...

SPS North America

Lead Concierge Associate

Kansas City, MO · On-site

$15 - $19.50/hr

Client Services Supervisor, Client Services Manager, or equivalent leadership Schedule: Monday ... We're seeking a polished, hospitality-driven Lead Concierge Associate to serve as the primary point ...

SPS North America

Lead Concierge Associate

Kansas City, MO · On-site

$15 - $19.50/hr

Client Services Supervisor, Client Services Manager, or equivalent leadership Schedule: Monday ... We're seeking a polished, hospitality-driven Lead Concierge Associate to serve as the primary point ...

Gate Fuel Service

Wellness Concierge

Ponte Vedra Beach, FL · On-site

$14.25 - $18.50/hr

Associate's degree in Hospitality, Recreation, Business Administration, Wellness, Fitness ... Minimum two (2) years of experience in concierge services, front desk operations, hospitality ...

LIVunLtd

Concierge (Part-Time)

New York, NY · On-site

$18 - $28/hr

As the Lifestyle Associate you will work alongside the Lifestyle Manager at one of our luxury residential or commercial buildings to assist in overseeing the concierge services the residents or ...

LIVunLtd

Concierge (Part-Time)

New York, NY

$18 - $28/hr

As the Lifestyle Associate you will work alongside the Lifestyle Manager at one of our luxury residential or commercial buildings to assist in overseeing the concierge services the residents or ...

FirstService Residential

Concierge

Philadelphia, PA · On-site

$17/hr

As a Part-Time Concierge Associate, you'll be responsible for providing exceptional customer service. Meets and greets residents; checks guests and service providers in/out. Able to understand and ...

FirstService Residential

Concierge

Philadelphia, PA · On-site

$17/hr

Assists with general concierge services and performs administrative clerical, Word and Excel ... What We Offer: As a full-time exempt associate, you will be eligible for full comprehensive ...

FirstService Residential

Concierge

Jackson, NJ · On-site

$20 - $22/hr

As a Part-Time Concierge Associate, you'll be responsible for providing exceptional customer service. Meets and greets residents; checks guests and service providers in/out. Able to understand and ...

FirstService Residential

Concierge

Haverstraw, NY · On-site

$20 - $22/hr

Assists with general concierge services and performs administrative clerical, Word and Excel ... What We Offer: As a full-time exempt associate, you will be eligible for full comprehensive ...

FirstService Residential Careers

Concierge

Jackson, NJ · On-site

$20 - $22/hr

Assists with general concierge services and performs administrative clerical, Word and Excel ... What We Offer: As a full-time exempt associate, you will be eligible for full comprehensive ...

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Concierge Service Associate information

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How much do concierge service associate jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for concierge service associate in the United States is $18.12, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What is a concierge service associate?

A Concierge Service Associate is a professional who assists guests, clients, or residents by providing personalized services such as booking reservations, arranging transportation, recommending local attractions, and addressing special requests. They are typically found in hotels, luxury apartment buildings, or corporate offices. Their primary goal is to enhance the customer experience by anticipating needs and delivering high-quality, tailored support. Strong communication, problem-solving skills, and knowledge of local amenities are essential for this role.

How does a concierge service associate typically collaborate with other departments to enhance guest satisfaction?

As a Concierge Service Associate, you frequently work alongside front desk staff, housekeeping, and management teams to ensure guests receive seamless service. This collaboration often involves coordinating guest requests, communicating special needs, and updating other departments about guest preferences or issues. Regular team meetings and real-time communication tools help streamline these interactions, enabling you to deliver personalized experiences that exceed guest expectations. By fostering strong interdepartmental relationships, you help create a welcoming environment that encourages positive guest reviews and repeat visits.

What are the key skills and qualifications needed to thrive as a concierge service associate, and why are they important?

To thrive as a Concierge Service Associate, you need strong customer service skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with reservation systems, point-of-sale (POS) software, and local information databases is valuable. Exceptional interpersonal skills, discretion, and attention to detail help associates build rapport with guests and anticipate their needs. These competencies are crucial for delivering memorable guest experiences and maintaining high satisfaction in hospitality environments.

What is the difference between Concierge Service Associate vs Front Desk Agent?

AspectConcierge Service AssociateFront Desk Agent
CredentialsCustomer service experience, sometimes certifications in hospitalityCustomer service skills, high school diploma often sufficient
Work EnvironmentLuxury hotels, private clubs, high-end residential buildingsHotels, motels, hospitality venues
Employer & IndustryHospitality, luxury serviceHospitality, general lodging
Search & Comparison IntentProviding personalized services, local recommendationsCheck-in/check-out, guest assistance

While both roles involve guest interaction, a Concierge Service Associate focuses on personalized services and local recommendations, often in luxury settings. A Front Desk Agent handles check-ins, check-outs, and general guest inquiries. The roles overlap in customer service skills but differ in scope and responsibilities.

How to become a concierge service associate with no experience?

To become a concierge service associate with no experience, focus on developing strong customer service and communication skills, which are essential for the role. Entry-level positions often require a high school diploma or equivalent, and on-the-job training is typically provided to learn company procedures and local knowledge. Gaining familiarity with reservation systems, local attractions, and basic computer skills can also improve your chances of starting in this role.

What qualifications do I need to be a concierge service associate?

To become a concierge service associate, candidates typically need a high school diploma or equivalent, strong customer service skills, and excellent communication abilities. Previous experience in hospitality or customer service is often preferred, and familiarity with reservation systems or relevant software can be beneficial.

What cities are hiring for Concierge Service Associate jobs?

Cities with the most Concierge Service Associate job openings:

What states have the most Concierge Service Associate jobs?

States with the most job openings for Concierge Service Associate jobs include:

What are popular job titles related to Concierge Service Associate jobs?

For Concierge Service Associate jobs, the most frequently searched job titles are:

Assistant Lead Concierge

Dallas, TX • On-site

Stratton Amenities
Traveler Accommodation • 201 - 500 employees
Learn more about Stratton Amenitiesexternal

$16 - $17/hr

Full-time

Re-posted 27 days ago

Stratton Amenities rating

3.2

Company rating: 3.2 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description


Stratton Amenities is a full-service concierge solution providing luxury, hotel-style front desk concierge services for upscale apartments and condominium buildings. Our mission is to create the most hospitable experience for our associates, residents and clients.
As the Assistant Lead Concierge, you will help guide a team of concierge ambassadors to ensure outstanding guest service experiences are being delivered to our residents, guests and prospects. Providing an exceptional living environment for our residents is something we feel passionately about and this is your opportunity to ensure our residents are receiving best-in-class service.
Position Requirements
  • Passion to deliver exemplary service and hospitality
  • Excellent verbal and written communication skills
  • Great leadership skills
  • Excellent problem-solving skills
  • Outstanding rapport and relationship building skills
  • Takes pride and ownership in the position and property
  • Ability to listen and react quickly to residents' and guests' requests in a genuine manner
  • Have outstanding guests service and amazing people skills
  • Be organized, proactive, productive and self-motivated showing a positive attitude
  • Think clearly, quickly, and efficiently to make concise decisions even under pressure

Responsibilities
  • Manage relationships with residents and property management
  • Lead by example
  • Coordinate schedules with Lead Concierge to ensure property is properly staffed with concierge staff. Fill in whenever there is need in case of call offs and emergencies
  • Maintain an excellent relationship with all residents, visitors, and prospects by adhering to our standards
  • Work with property management office staff to ensure clear communication and collaborative team environment with the Concierge Team
  • Assist with training new concierge ambassadors

Stratton Amenities is an equal opportunity employer. We strongly believe diversity and inclusion are essential to making connections in a culture of service.

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