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Concierge Service Associate Jobs in Florida (NOW HIRING)

Gate Fuel Service

Wellness Concierge

Ponte Vedra Beach, FL ยท On-site

$14.25 - $18.50/hr

Associate's degree in Hospitality, Recreation, Business Administration, Wellness, Fitness ... Minimum two (2) years of experience in concierge services, front desk operations, hospitality ...

Ocean Reef Club

Concierge - Lodging Operations

Key Largo, FL ยท On-site

$15 - $19.50/hr

Concierge Services include but are not limited to sourcing exclusive items and events for members ... Be a team player and provide lateral service. * Follow Ocean Reef Club Associate Handbook and ...

Ocean Reef Club

Concierge - Lodging Operations

Key Largo, FL ยท On-site

$15 - $19.50/hr

Concierge Services include but are not limited to sourcing exclusive items and events for members ... Be a team player and provide lateral service. * Follow Ocean Reef Club Associate Handbook and ...

EOS Hospitality

Full-Time Concierge

Islamorada, FL ยท On-site

$14.50 - $18.75/hr

Manage concierge email inbox * Book F&B reservations, make recommendations to internal programs ... associate scheduling, and responding to guest reviews/surveys. * Provide telephone services for ...

Rosewood Residences Lido Key

Be Seen First

Chief Concierge

Sarasota, FL ยท On-site

$25 - $27/hr

THE TEAM The global Rosewood Residences team focuses on delivering distinctive, service-led ... We're a community that encourages associates to be themselves, not fit into a fixed culture, and ...

EOS Hospitality

Part-Time Concierge

Islamorada, FL ยท On-site

$14.50 - $18.75/hr

Manage concierge email inbox * Book F&B reservations, make recommendations to internal programs ... associate scheduling, and responding to guest reviews/surveys. * Provide telephone services for ...

EOS Hospitality

Part-Time Concierge

Islamorada, FL ยท On-site

$14.50 - $18.75/hr

Manage concierge email inbox * Book F&B reservations, make recommendations to internal programs ... associate scheduling, and responding to guest reviews/surveys. * Provide telephone services for ...

EOS Hospitality

Full-Time Concierge

Islamorada, FL

$14.50 - $18.75/hr

Manage concierge email inbox * Book F&B reservations, make recommendations to internal programs ... associate scheduling, and responding to guest reviews/surveys. * Provide telephone services for ...

Legend Senior Living

Concierge

Tampa, FL ยท On-site

$14 - $18/hr

Concierge A certified Great Place To Work (voted by associates) 8 years in a row! Benefits ... Excellent customer service skills * Required: Strong organizational skills * Prefer: Previous ...

KW Property Management LLC

Concierge

Miami Beach, FL

$26/hr

Associate's or Bachelor's degree preferred. * Minimum of two years of experience in luxury residential, hotel, hospitality, concierge, or guest-services environments. * Strong verbal and written ...

KW Property Management

Concierge

Miami Beach, FL ยท On-site

$26/hr

Associate's or Bachelor's degree preferred. * Minimum of two years of experience in luxury residential, hotel, hospitality, concierge, or guest-services environments. * Strong verbal and written ...

Stratton Amenities

Front Desk Concierge

Orlando, FL ยท On-site

$15/hr

Stratton Amenities is a full-service concierge solution providing luxury, hotel-style front desk ... Our mission is to create the most hospitable experience for our associates, residents and clients.

Stratton Amenities

Front Desk Concierge

Orlando, FL ยท On-site

$14.50 - $18.75/hr

Stratton Amenities is a full-service concierge solution providing luxury, hotel-style front desk ... Our mission is to create the most hospitable experience for our associates, residents and clients.

Watersound Fountains

Concierge

Inlet Beach, FL ยท On-site

$14 - $18/hr

As a Watermark associate, you will have the opportunity to deploy your talents to their fullest as ... Our concierge will not only have the opportunity to provide extraordinary services but will also ...

Watersound Fountains

Concierge

Inlet Beach, FL ยท On-site

$14 - $18/hr

As a Watermark associate, you will have the opportunity to deploy your talents to their fullest as ... Our concierge will not only have the opportunity to provide extraordinary services but will also ...

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Concierge Service Associate information

What is a concierge service associate?

A Concierge Service Associate is a professional who assists guests, clients, or residents by providing personalized services such as booking reservations, arranging transportation, recommending local attractions, and addressing special requests. They are typically found in hotels, luxury apartment buildings, or corporate offices. Their primary goal is to enhance the customer experience by anticipating needs and delivering high-quality, tailored support. Strong communication, problem-solving skills, and knowledge of local amenities are essential for this role.

How does a concierge service associate typically collaborate with other departments to enhance guest satisfaction?

As a Concierge Service Associate, you frequently work alongside front desk staff, housekeeping, and management teams to ensure guests receive seamless service. This collaboration often involves coordinating guest requests, communicating special needs, and updating other departments about guest preferences or issues. Regular team meetings and real-time communication tools help streamline these interactions, enabling you to deliver personalized experiences that exceed guest expectations. By fostering strong interdepartmental relationships, you help create a welcoming environment that encourages positive guest reviews and repeat visits.

What are the key skills and qualifications needed to thrive as a concierge service associate, and why are they important?

To thrive as a Concierge Service Associate, you need strong customer service skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with reservation systems, point-of-sale (POS) software, and local information databases is valuable. Exceptional interpersonal skills, discretion, and attention to detail help associates build rapport with guests and anticipate their needs. These competencies are crucial for delivering memorable guest experiences and maintaining high satisfaction in hospitality environments.

What is the difference between Concierge Service Associate vs Front Desk Agent?

AspectConcierge Service AssociateFront Desk Agent
CredentialsCustomer service experience, sometimes certifications in hospitalityCustomer service skills, high school diploma often sufficient
Work EnvironmentLuxury hotels, private clubs, high-end residential buildingsHotels, motels, hospitality venues
Employer & IndustryHospitality, luxury serviceHospitality, general lodging
Search & Comparison IntentProviding personalized services, local recommendationsCheck-in/check-out, guest assistance

While both roles involve guest interaction, a Concierge Service Associate focuses on personalized services and local recommendations, often in luxury settings. A Front Desk Agent handles check-ins, check-outs, and general guest inquiries. The roles overlap in customer service skills but differ in scope and responsibilities.

How to become a concierge service associate with no experience?

To become a concierge service associate with no experience, focus on developing strong customer service and communication skills, which are essential for the role. Entry-level positions often require a high school diploma or equivalent, and on-the-job training is typically provided to learn company procedures and local knowledge. Gaining familiarity with reservation systems, local attractions, and basic computer skills can also improve your chances of starting in this role.

What qualifications do I need to be a concierge service associate?

To become a concierge service associate, candidates typically need a high school diploma or equivalent, strong customer service skills, and excellent communication abilities. Previous experience in hospitality or customer service is often preferred, and familiarity with reservation systems or relevant software can be beneficial.

What cities in Florida are hiring for Concierge Service Associate jobs?

Cities in Florida with the most Concierge Service Associate job openings:

Wellness Concierge

Ponte Vedra Beach, FL โ€ข On-site

Gate Fuel Service
Petroleum and Petroleum Products Wholesalersย โ€ขย 501 - 1,000 employees
Learn more about Gate Fuel Serviceexternal

$14.25 - $18.50/hr

Full-time

This job post hasย expired today.ย Applications are no longer accepted.

Job description

Thank you for applying to one of the most premier places to work in the Northeast Florida! People are our greatest asset and we are currently seeking people like you who have a desire to join our team.
The Ponte Vedra Inn & Club is one of the most premier places to work in Northeast Florida, and we pride ourselves on delivering exceptional service and creating unforgettable experiences for our members and guests. As we continue to expand our Sports Club and Wellness offerings, we are seeking passionate individuals who are dedicated to luxury hospitality, wellness, and personalized service.
If you enjoy creating meaningful member experiences and thrive in a fast-paced, wellness-focused environment, we invite you to join our team as a Wellness Concierge.
What's in it for you?
  • Competitive pay
  • Flexible scheduling
  • Company-provided uniforms
  • Resort discounts and employee benefits
  • Career growth and development opportunities
  • Professional training and certifications
  • Opportunity to be part of an innovative wellness and fitness destination
  • Work within a Forbes-oriented luxury hospitality culture

Position Summary
The Wellness Concierge serves as the primary point of contact and hospitality ambassador for the Sports Club. This position is responsible for delivering exceptional member and guest experiences through personalized service, efficient scheduling, billing, wellness program coordination, and concierge support.
The Wellness Concierge ensures every member and guest feels welcomed, valued, and supported while maintaining the luxury service standards expected at Ponte Vedra Inn & Club. This role assists with wellness programming, fitness services, recovery offerings, retail sales, and member engagement initiatives while serving as a key communication link between members and the Sports Club team.
Education
High School Diploma or equivalent required. Ability to speak, read, write, and comprehend the English language at a level sufficient to communicate effectively with members, guests, and colleagues. Associate's degree in Hospitality, Recreation, Business Administration, Wellness, Fitness Management, or a related field preferred.
Training & Experience
  • Minimum two (2) years of experience in concierge services, front desk operations, hospitality, wellness, spa, fitness club, or luxury resort environments preferred.
  • Experience with scheduling, booking systems, point-of-sale systems, billing, and guest service operations preferred.
  • Experience in luxury hospitality, private clubs, wellness centers, or fitness facilities preferred.
  • CPR/AED certification preferred or must be obtained within thirty (30) days of hire.

Job Knowledge
  • Strong customer service and hospitality skills with a passion for member engagement.
  • Knowledge of fitness, wellness, recovery, and recreational services preferred.
  • Proficiency with scheduling, reservation, billing, and point-of-sale systems.
  • Ability to effectively multitask and prioritize responsibilities in a fast-paced environment.
  • Working knowledge of Microsoft Office and club management software systems.
  • Strong communication, organizational, problem-solving, and interpersonal skills.
  • Technogym platform experience preferred.

Essential Duties & Responsibilities
  1. Maintain professional appearance, grooming, and personal hygiene standards.
  2. Greet members and guests warmly while delivering exceptional hospitality and personalized service.
  3. Manage member and guest check-in procedures efficiently and accurately.
  4. Schedule and coordinate group fitness classes, personal training sessions, Pilates appointments, wellness consultations, recovery services, and special programs.
  5. Coordinate PNOฤ’ metabolic testing appointments and assist with member preparation and follow-up scheduling.
  6. Process billing transactions, retail purchases, membership charges, and service payments accurately.
  7. Provide facility tours and educate members on Sports Club amenities, programs, and wellness services.
  8. Assist members in selecting wellness programs, services, and offerings that support their goals.
  9. Maintain continuous coverage of the concierge desk during operating hours.
  10. Coordinate member flow and communicate operational needs with Sports Club Supervisors, Attendants, Trainers, and Instructors.
  11. Respond to member questions, concerns, and service requests in a professional and timely manner.
  12. Escalate concerns appropriately to Sports Club leadership when necessary.
  13. Promote retail merchandise and wellness-related products to enhance the member experience.
  14. Assist with member onboarding and support wellness engagement initiatives.
  15. Maintain accurate attendance, revenue, scheduling, and member usage records.
  16. Support departmental events, wellness programs, special activities, and member engagement initiatives.
  17. Ensure the concierge area remains clean, organized, and welcoming at all times.
  18. Attend departmental meetings, training sessions, and safety meetings as required.
  19. Follow all company policies, procedures, and departmental operating standards.
  20. Execute responsibilities that support Forbes Five-Star, AAA Five-Diamond, and luxury hospitality service standards.
  21. Perform additional duties as assigned by the Sports Club Manager or Executive Director of Wellness.

Physical Requirements
  • Ability to stand, walk, and remain active for extended periods.
  • Ability to move throughout the Sports Club and wellness facilities.
  • Ability to lift and carry up to 25 pounds.
  • Ability to work a flexible schedule including early mornings, evenings, weekends, and holidays.
  • Ability to operate computer systems, point-of-sale systems, and office equipment.

Be Part of Something Extraordinary
At Ponte Vedra Inn & Club, we believe wellness extends beyond fitness-it is about creating exceptional experiences, meaningful connections, and personalized service. If you are passionate about hospitality, wellness, and helping others achieve their goals, we encourage you to apply and become part of our growing Sports Club team.
Equal Opportunity Employer
The Ponte Vedra Inn & Club is an Equal Opportunity Employer and a Drug-Free Workplace. We provide equal opportunity without regard to race, color, national origin, religion, sex, age, marital status, or disability.

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