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Concierge Service Associate Jobs in Miami, FL (NOW HIRING)

KW Property Management LLC

Concierge

Miami Beach, FL · On-site

$26/hr

Associate's or Bachelor's degree preferred. * Minimum of two years of experience in luxury residential, hotel, hospitality, concierge, or guest-services environments. * Strong verbal and written ...

KW Property Management

Concierge

Miami Beach, FL · On-site

$26/hr

Associate's or Bachelor's degree preferred. * Minimum of two years of experience in luxury residential, hotel, hospitality, concierge, or guest-services environments. * Strong verbal and written ...

TB ISLE RESORT LP

Concierge

Aventura, FL · On-site

$14.75 - $19.25/hr

Possess outstanding guest services skills. * Handle a multitude of tasks in an intense, ever ... Able to motivate fellow Associates. Responsibilities * Approach all encounters with guests ...

TB ISLE RESORT LP

Concierge

Aventura, FL · On-site

$14.75 - $19.25/hr

Possess outstanding guest services skills. * Handle a multitude of tasks in an intense, ever ... Able to motivate fellow Associates. Responsibilities * Approach all encounters with guests ...

West Kendall Toyota

Service Concierge

Miami, FL

$14.75 - $19.25/hr

Our associates, located throughout our 4 locations: Kendall Toyota, Lexus of Kendall, West Kendall ... Our Service Concierge plays an important role within the company's Business Development Center (BDC ...

KENDALL IMPORTS MASTER

Service Concierge

Miami, FL · On-site

$14.75 - $19.25/hr

Our associates, located throughout our 4 locations: Kendall Toyota, Lexus of Kendall, West Kendall ... Our Service Concierge plays an important role within the company's Business Development Center (BDC ...

Bean Automotive Group

Service Concierge

Miami, FL · On-site

$14.75 - $19.25/hr

Our associates, located throughout our 4 locations: Kendall Toyota, Lexus of Kendall, West Kendall ... Our Service Concierge plays an important role within the company's Business Development Center (BDC ...

Bean Automotive Group

Service Concierge

Miami, FL · On-site

$14.75 - $19.25/hr

Our associates, located throughout our 4 locations: Kendall Toyota, Lexus of Kendall, West Kendall ... Our Service Concierge plays an important role within the company's Business Development Center (BDC ...

KENDALL IMPORTS MASTER

Service Concierge

Miami, FL · On-site

$14.75 - $19.25/hr

Our associates, located throughout our 4 locations: Kendall Toyota, Lexus of Kendall, West Kendall ... Our Service Concierge plays an important role within the company's Business Development Center (BDC ...

TB ISLE RESORT LP

Event Concierge

Aventura, FL · On-site

$14.75 - $19.25/hr

Excellent customer service skills, superior interpersonal skills with acute sense of detail ... Maintain a pleasant demeanor and composure with clients and Associates at all times. * Assist ...

TB ISLE RESORT LP

Event Concierge

Aventura, FL · On-site

$14.75 - $19.25/hr

Excellent customer service skills, superior interpersonal skills with acute sense of detail ... Maintain a pleasant demeanor and composure with clients and Associates at all times. * Assist ...

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Concierge Service Associate information

See Miami, FL salary details

$10

$17

$24

How much do concierge service associate jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for concierge service associate in Miami, FL is $17.33, according to ZipRecruiter salary data. Most workers in this role earn between $14.23 and $18.41 per hour, depending on experience, location, and employer.

What is a concierge service associate?

A Concierge Service Associate is a professional who assists guests, clients, or residents by providing personalized services such as booking reservations, arranging transportation, recommending local attractions, and addressing special requests. They are typically found in hotels, luxury apartment buildings, or corporate offices. Their primary goal is to enhance the customer experience by anticipating needs and delivering high-quality, tailored support. Strong communication, problem-solving skills, and knowledge of local amenities are essential for this role.

How does a concierge service associate typically collaborate with other departments to enhance guest satisfaction?

As a Concierge Service Associate, you frequently work alongside front desk staff, housekeeping, and management teams to ensure guests receive seamless service. This collaboration often involves coordinating guest requests, communicating special needs, and updating other departments about guest preferences or issues. Regular team meetings and real-time communication tools help streamline these interactions, enabling you to deliver personalized experiences that exceed guest expectations. By fostering strong interdepartmental relationships, you help create a welcoming environment that encourages positive guest reviews and repeat visits.

What are the key skills and qualifications needed to thrive as a concierge service associate, and why are they important?

To thrive as a Concierge Service Associate, you need strong customer service skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with reservation systems, point-of-sale (POS) software, and local information databases is valuable. Exceptional interpersonal skills, discretion, and attention to detail help associates build rapport with guests and anticipate their needs. These competencies are crucial for delivering memorable guest experiences and maintaining high satisfaction in hospitality environments.

What is the difference between Concierge Service Associate vs Front Desk Agent?

AspectConcierge Service AssociateFront Desk Agent
CredentialsCustomer service experience, sometimes certifications in hospitalityCustomer service skills, high school diploma often sufficient
Work EnvironmentLuxury hotels, private clubs, high-end residential buildingsHotels, motels, hospitality venues
Employer & IndustryHospitality, luxury serviceHospitality, general lodging
Search & Comparison IntentProviding personalized services, local recommendationsCheck-in/check-out, guest assistance

While both roles involve guest interaction, a Concierge Service Associate focuses on personalized services and local recommendations, often in luxury settings. A Front Desk Agent handles check-ins, check-outs, and general guest inquiries. The roles overlap in customer service skills but differ in scope and responsibilities.

How to become a concierge service associate with no experience?

To become a concierge service associate with no experience, focus on developing strong customer service and communication skills, which are essential for the role. Entry-level positions often require a high school diploma or equivalent, and on-the-job training is typically provided to learn company procedures and local knowledge. Gaining familiarity with reservation systems, local attractions, and basic computer skills can also improve your chances of starting in this role.

What qualifications do I need to be a concierge service associate?

To become a concierge service associate, candidates typically need a high school diploma or equivalent, strong customer service skills, and excellent communication abilities. Previous experience in hospitality or customer service is often preferred, and familiarity with reservation systems or relevant software can be beneficial.

Lead Patient Experience Concierge, Concierge Services, FT, Varies

Miami, FL • On-site

Baptist Health South Florida
Health Care and Social Assistance • 10K+ employees
Learn more about Baptist Health South Floridaexternal

$16 - $18.94/hr

Full-time

Posted 10 days ago

Baptist Health South Florida rating

8.1

Company rating: 8.1 out of 10

Based on 99 frontline employees who took The Breakroom Quiz

Job description

Description
The Lead Guest Concierge is exemplifies the qualities of the Director of First Impression. Responsible for initial and on-going training of Patient Experience Concierge staff. Serves as front-line support and assists leadership in hiring, coaching, and mentoring new and existing staff. Responsible for supporting the supervisor/manager in the day to day operations to ensure customer and employee satisfaction. Responsible for the coordination of team huddles, staff schedules, processes/work-flows to maximize departmental efficiency and effectiveness. Greets and assists visitors, and interacts in a courteous and helpful manner with patients, families, guests and hospital staff to convey a positive first impression. This position requires a people-centered, supportive and flexible individual with the proven ability to positively influence and inspire others. An exceptional communicator who maintains a professional, calm, and empathetic demeanor while addressing concerns from internal or external customers. Serve as liaison between patient, family and clinical staff. Serves as a resource and extended leadership role for the concierge team. Estimated pay range for this position is $16.00 - $18.94 / hour depending on experience.
Qualifications:
The Lead Guest Concierge is exemplifies the qualities of the Director of First Impression. Responsible for initial and on-going training of Patient Experience Concierge staff. Serves as front-line support and assists leadership in hiring, coaching, and mentoring new and existing staff. Responsible for supporting the supervisor/manager in the day to day operations to ensure customer and employee satisfaction. Responsible for the coordination of team huddles, staff schedules, processes/work-flows to maximize departmental efficiency and effectiveness. Greets and assists visitors, and interacts in a courteous and helpful manner with patients, families, guests and hospital staff to convey a positive first impression. This position requires a people-centered, supportive and flexible individual with the proven ability to positively influence and inspire others. An exceptional communicator who maintains a professional, calm, and empathetic demeanor while addressing concerns from internal or external customers. Serve as liaison between patient, family and clinical staff. Serves as a resource and extended leadership role for the concierge team. Estimated pay range for this position is $16.00 - $18.94 / hour depending on experience.The schedule for this position is Tuesdays-Fridays: 2.P - 9P, and Saturdays: 11A-7:30P
Degrees:
  • High School, Diploma, Certificate of Completion, GED, or equivalent training/experience required.
Additional Qualifications:
  • Minimum 3 years of customer service experience required.
  • Bilingual (English / Spanish) preferred.
  • Preferred Associates Degree.
  • Fully proficient in computer applications such as Microsoft Office Outlook and Excel.
  • Must be self-directed with excellent problem-solving and critical thinking skills and able to work with little or minimal supervision.
  • Professional demeanor, service, goal and detail oriented, organized and compassionate.
  • Strong verbal communication & written skills.
The schedule for this position is Tuesdays-Fridays: 2.P - 9P, and Saturdays: 11A-7:30P
Degrees:
  • High School, Diploma, Certificate of Completion, GED, or equivalent training/experience required.
Additional Qualifications:
  • Minimum 3 years of customer service experience required.
  • Bilingual (English / Spanish) preferred.
  • Preferred Associates Degree.
  • Fully proficient in computer applications such as Microsoft Office Outlook and Excel.
  • Must be self-directed with excellent problem-solving and critical thinking skills and able to work with little or minimal supervision.
  • Professional demeanor, service, goal and detail oriented, organized and compassionate.
  • Strong verbal communication & written skills.

What Baptist Health South Florida employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Baptist Health South Florida

Sourced by ZipRecruiter

Baptist Health South Florida is the largest healthcare organization in the region, with 12 hospitals, more than 27,000 employees, 4,000 physicians and 100 outpatient centers, urgent care facilities and physician practices spanning across Miami-Dade, Monroe, Broward and Palm Beach counties. Baptist Health has internationally renowned centers of excellence in cancer, cardiovascular care, orthopedics and sports medicine, and neurosciences. A not-for-profit organization supported by philanthropy and committed to its faith-based charitable mission of medical excellence, Baptist Health has been recognized by Fortune as one of the 100 Best Companies to Work For in America and by Ethisphere as one of the World's Most Ethical Companies.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Miami, FL, US

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