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Concierge Manager Jobs in Silver Spring, MD (NOW HIRING)

Capitol Concierge

Concierge Manager

Washington, DC

$25 - $28/hr

Concierge Manager Are you a natural leader with a passion for delivering exceptional customer service? Do you thrive in a fast-paced environment and enjoy mentoring a team? We are seeking a Concierge ...

The St. James

Concierge (4715)

Springfield, VA · On-site

$16.25 - $21/hr

James manager, and follow-up on issues derived from those comments. • Collaborate with the Concierge Manager to order department supplies. • Answer phones in a pleasant and friendly manner. Take ...

The St. James

Concierge (4715)

Springfield, VA

$16.25 - $21/hr

James manager, and follow-up on issues derived from those comments. · Collaborate with the Concierge Manager to order department supplies. · Answer phones in a pleasant and friendly manner. Take ...

The St. James

Concierge (2444)

Bethesda, MD · On-site

$19/hr

James manager, and follow-up on issues derived from those comments. * Collaborate with the member experience Manager to order department supplies. * Answer phones in a pleasant and friendly manner.

The St. James

Concierge (2444)

Bethesda, MD · On-site

$19/hr

James manager, and follow-up on issues derived from those comments. * Collaborate with the member experience Manager to order department supplies. * Answer phones in a pleasant and friendly manner.

Habitat America

Concierge

Baltimore, MD

$15.50 - $19.75/hr

Habitat America, LLC is a growing property management company that specializes in apartment communities. A part time Concierge/Front Desk Clerk position has become available for one of our ...

Habitat America

Concierge

Baltimore, MD · On-site

$19/hr

Habitat America, LLC is a growing property management company that specializes in apartment communities. A part time Concierge/Front Desk Clerk position has become available for one of our ...

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Concierge Manager information

See Silver Spring, MD salary details

$14

$24

$38

How much do concierge manager jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for concierge manager in Silver Spring, MD is $24.16, according to ZipRecruiter salary data. Most workers in this role earn between $19.81 and $25.29 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Concierge Manager, and why are they important?

To thrive as a Concierge Manager, you need a solid background in hospitality management, customer service, and problem-solving, often supported by a degree or relevant certifications in hospitality. Familiarity with property management systems, reservation software, and guest relationship management tools is essential. Exceptional interpersonal skills, attention to detail, and the ability to remain calm under pressure help you deliver memorable guest experiences and lead teams effectively. These skills and qualities are critical for ensuring guest satisfaction, efficient operations, and upholding the reputation of the establishment.

What is the difference between Concierge Manager vs Front Desk Supervisor?

Concierge ManagerFront Desk Supervisor
Oversees concierge services, manages guest requests, and coordinates with various departmentsSupervises front desk staff, handles check-ins/outs, and manages guest inquiries at the reception
Requires customer service skills, hospitality knowledge, and often experience in guest servicesRequires customer service skills, hospitality experience, and staff management abilities
Works primarily in hotels, resorts, or luxury establishmentsWorks mainly at hotel front desks, resorts, or hospitality venues

Both roles focus on guest service in hospitality settings, but the Concierge Manager emphasizes personalized guest experiences and service coordination, while the Front Desk Supervisor manages daily front desk operations and staff supervision.

What does a Concierge Manager do?

A Concierge Manager oversees the concierge team in hotels, luxury residences, or resorts, ensuring guests receive exceptional service. Their responsibilities include managing guest requests, coordinating reservations, recommending local attractions, and handling special arrangements. They also train staff, resolve guest issues, and maintain high standards of hospitality. Concierge Managers play a crucial role in enhancing guest experiences and ensuring satisfaction throughout their stay.

How does a Concierge Manager typically collaborate with other departments to enhance guest experiences?

As a Concierge Manager, you’ll frequently work closely with front desk staff, housekeeping, and guest services teams to ensure seamless guest experiences. Collaboration involves communicating guest preferences, arranging special requests, and coordinating with local vendors for reservations or activities. This role often requires proactive problem-solving and regular meetings with department heads to address guest feedback and improve service delivery. Building strong interdepartmental relationships is key to anticipating guest needs and delivering personalized service.
What are the most commonly searched types of Concierge jobs in Silver Spring, MD? The most popular types of Concierge jobs in Silver Spring, MD are:
What cities near Silver Spring, MD are hiring for Concierge Manager jobs? Cities near Silver Spring, MD with the most Concierge Manager job openings:
Concierge Manager jobs near you
Infographic showing various Concierge Manager job openings in Silver Spring, MD as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 72% Full Time, 15% Part Time, and 11% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $50,251 per year, or $24.2 per hour.
Concierge Manager

Concierge Manager

Capitol Concierge

Washington, DC

$25 - $28/hr

Full-time, Part-time

Posted 29 days ago

Job description

Now Hiring: Concierge Manager

Are you a natural leader with a passion for delivering exceptional customer service? Do you thrive in a fast-paced environment and enjoy mentoring a team? We are seeking a Concierge Manager to oversee a team of concierges, ensuring top-tier service for residents, tenants, and property management teams.

About the Role

As a Concierge Manager, you will lead and support a team of full-time, part-time, and on-call concierges. Your role is critical in fostering a culture of excellence, ensuring smooth operations, and providing hands-on support when needed. You will coach and mentor team members, assist with resolving property-related issues, and oversee the day-to-day responsibilities of the concierge team to ensure a seamless resident and guest experience.

What You’ll Do
  • Supervise and manage a team of concierges, ensuring top-notch customer service.
  • Train, mentor, and develop staff, providing ongoing coaching and support.
  • Assist concierges in resolving resident and tenant concerns.
  • Act as a concierge when needed, including logging packages, answering calls, and assisting residents and property management.
  • Ensure proper shift coverage, create monthly staff schedules, and facilitate team meetings.
  • Maintain a clean and organized front desk and common areas.
  • Monitor and enforce concierge policies and procedures.
  • Keep training up to date for both new and existing team members.
  • Communicate policy and procedure changes to the team.
  • Respond promptly to property management requests and ensure timely issue resolution.
What We’re Looking For

To succeed in this role, you should have:

Education amp; Experience:

  • Bachelor’s degree in Hospitality, Business Management, or a related field preferred.
  • 3+ years of management experience in hospitality, retail, or customer service.

Skills amp; Qualities:

  • Strong leadership and team-building abilities.
  • Excellent communication, organizational, and problem-solving skills.
  • Ability to interact professionally with high-profile residents, tenants, and clients.
  • High attention to detail and a proactive approach to service.
  • Strong computer literacy, including Microsoft Office Suite.
  • Familiarity with BuildingLink, KeyTrack, or similar property management software is a plus.
  • Multilingual skills are a plus.

Schedules Available:

  • Monday through Friday 3pm-11pm
Our Values

We are looking for individuals who embody our core values:

  • Integrity: Doing the right thing, even when no one is watching.
  • Loyalty: Commitment to the team and company.
  • Passion for Service: Joyfully assisting others.

Apply