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Concierge Manager Jobs in Reston, VA (NOW HIRING)

Capitol Concierge

Concierge Manager

Washington, DC

$20 - $20.50/hr

Concierge Manager Are you a natural leader with a passion for delivering exceptional customer service? Do you thrive in a fast-paced environment and enjoy mentoring a team? We are seeking a Concierge ...

JLL

Concierge Manager

Washington, DC

$27/hr

The Concierge Manager is responsible for leading and overseeing the day-to-day operations of the Concierge Team within a high-profile retail environment. This individual will ensure exceptional guest ...

The St. James

Concierge (2444)

Bethesda, MD · On-site

$19/hr

The concierge team will work directly for the Concierge Manager and General Manager of The St. James Performance Club. Key Responsibilities: * Provide the highest level of customer service to members ...

The St. James

Concierge (2444)

Bethesda, MD

$19/hr

The concierge team will work directly for the Concierge Manager and General Manager of The St. James Performance Club. Key Responsibilities: * Provide the highest level of customer service to members ...

Capitol Concierge

Part Time Concierge

Washington, DC

$17.50 - $20/hr

Now Hiring: Part-Time Concierge Are you passionate about delivering exceptional customer service ... Monitor and manage visitor parking and issue parking passes (if applicable). * Handle resident ...

Barkan Management Company

Concierge

Alexandria, VA · On-site

$18.50 - $19/hr

Concierge Come join our growing high end team! If you are looking for a rewarding role with ... Barkan Management Company is a leading property management firm serving over 200 residential ...

Puttery

Concierge

Washington, DC

$17.95/hr

The Concierge also manages reservations, maintains organization within the system, and communicates details clearly to both guests and venue staff. Beyond the front desk, the Concierge plays a vital ...

Puttery

Concierge

Washington, DC · On-site

$17.95/hr

The Concierge also manages reservations, maintains organization within the system, and communicates details clearly to both guests and venue staff. Beyond the front desk, the Concierge plays a vital ...

Barkan

Concierge

Alexandria, VA

$16.50 - $21.25/hr

Concierge Come join our growing high end team! If you are looking for a rewarding role with ... Barkan Management Company is a leading property management firm serving over 200 residential ...

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Concierge Manager information

See Reston, VA salary details

$15

$24

$39

How much do concierge manager jobs pay per hour?

As of May 30, 2026, the average hourly pay for concierge manager in Reston, VA is $24.39, according to ZipRecruiter salary data. Most workers in this role earn between $20.00 and $25.53 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Concierge Manager, and why are they important?

To thrive as a Concierge Manager, you need a solid background in hospitality management, customer service, and problem-solving, often supported by a degree or relevant certifications in hospitality. Familiarity with property management systems, reservation software, and guest relationship management tools is essential. Exceptional interpersonal skills, attention to detail, and the ability to remain calm under pressure help you deliver memorable guest experiences and lead teams effectively. These skills and qualities are critical for ensuring guest satisfaction, efficient operations, and upholding the reputation of the establishment.

How does a Concierge Manager typically collaborate with other departments to enhance guest experiences?

As a Concierge Manager, you’ll frequently work closely with front desk staff, housekeeping, and guest services teams to ensure seamless guest experiences. Collaboration involves communicating guest preferences, arranging special requests, and coordinating with local vendors for reservations or activities. This role often requires proactive problem-solving and regular meetings with department heads to address guest feedback and improve service delivery. Building strong interdepartmental relationships is key to anticipating guest needs and delivering personalized service.

What does a Concierge Manager do?

A Concierge Manager oversees the concierge team in hotels, luxury residences, or resorts, ensuring guests receive exceptional service. Their responsibilities include managing guest requests, coordinating reservations, recommending local attractions, and handling special arrangements. They also train staff, resolve guest issues, and maintain high standards of hospitality. Concierge Managers play a crucial role in enhancing guest experiences and ensuring satisfaction throughout their stay.

What is the difference between Concierge Manager vs Front Desk Supervisor?

Concierge ManagerFront Desk Supervisor
Oversees concierge services, manages guest requests, and coordinates with various departmentsSupervises front desk staff, handles check-ins/outs, and manages guest inquiries at the reception
Requires customer service skills, hospitality knowledge, and often experience in guest servicesRequires customer service skills, hospitality experience, and staff management abilities
Works primarily in hotels, resorts, or luxury establishmentsWorks mainly at hotel front desks, resorts, or hospitality venues

Both roles focus on guest service in hospitality settings, but the Concierge Manager emphasizes personalized guest experiences and service coordination, while the Front Desk Supervisor manages daily front desk operations and staff supervision.

What are the most commonly searched types of Concierge jobs in Reston, VA? The most popular types of Concierge jobs in Reston, VA are:
What cities near Reston, VA are hiring for Concierge Manager jobs? Cities near Reston, VA with the most Concierge Manager job openings:
Concierge Manager jobs near you
Concierge Manager

Concierge Manager

Capitol Concierge

Washington, DC

$20 - $20.50/hr

Full-time, Part-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted yesterday

Job description

Now Hiring: Concierge Manager

Are you a natural leader with a passion for delivering exceptional customer service? Do you thrive in a fast-paced environment and enjoy mentoring a team? We are seeking a Concierge Manager to oversee a team of concierges, ensuring top-tier service for residents, tenants, and property management teams.

About the Role

As a Concierge Manager, you will lead and support a team of full-time, part-time, and on-call concierges. Your role is critical in fostering a culture of excellence, ensuring smooth operations, and providing hands-on support when needed. You will coach and mentor team members, assist with resolving property-related issues, and oversee the day-to-day responsibilities of the concierge team to ensure a seamless resident and guest experience.

What You’ll Do
  • Supervise and manage a team of concierges, ensuring top-notch customer service.
  • Train, mentor, and develop staff, providing ongoing coaching and support.
  • Assist concierges in resolving resident and tenant concerns.
  • Act as a concierge when needed, including logging packages, answering calls, and assisting residents and property management.
  • Ensure proper shift coverage, create monthly staff schedules, and facilitate team meetings.
  • Maintain a clean and organized front desk and common areas.
  • Monitor and enforce concierge policies and procedures.
  • Keep training up to date for both new and existing team members.
  • Communicate policy and procedure changes to the team.
  • Respond promptly to property management requests and ensure timely issue resolution.
What We’re Looking For

To succeed in this role, you should have:

Education amp; Experience:

  • Bachelor’s degree in Hospitality, Business Management, or a related field preferred.
  • 3+ years of management experience in hospitality, retail, or customer service.

Skills amp; Qualities:

  • Strong leadership and team-building abilities.
  • Excellent communication, organizational, and problem-solving skills.
  • Ability to interact professionally with high-profile residents, tenants, and clients.
  • High attention to detail and a proactive approach to service.
  • Strong computer literacy, including Microsoft Office Suite.
  • Familiarity with BuildingLink, KeyTrack, or similar property management software is a plus.
  • Multilingual skills are a plus.
Our Values

We are looking for individuals who embody our core values:

  • Integrity: Doing the right thing, even when no one is watching.
  • Loyalty: Commitment to the team and company.
  • Passion for Service: Joyfully assisting others.
  • Accountability: Taking responsibility for actions and performance.
  • Transparency: Open and honest communication.
  • Excellence: Going above and beyond, 100% of the time.
Work Environment amp; Physical Demands
  • Residential building environment.
  • Frequent sitting, standing, walking, and computer use.
  • Ability to lift up to 15 lbs.
Dress Code: (Polished, pressed, clean cut)

Concierges must wear a Black Suit, White Collared/Button up shirt, Conservative necktie and dress shoes.

What We Offer

We believe in taking care of our team members. Full-time employees enjoy:

  • Paid Time Off (PTO) for vacation, personal, and sick leave.
  • Company-paid life insurance ($35K for Concierges, $50K for management).
  • Comprehensive healthcare (Medical, Dental, and Vision) with a 100% employer-paid option.
  • HRA Clarity Card ($250 company-paid with medical enrollment).
  • Voluntary benefits (Short-term amp; Long-term disability, supplemental life insurance).
  • Flexible Spending Account.
  • Education Assistance Program.
  • 401(k) retirement plan.

Part-time employees also receive:

  • Sick leave.
  • 401(k) retirement plan.
Join Us!

Be part of a company that values excellence and service. Apply today and start making a difference!

Please note: The position you applied for may fill before an interview is scheduled. However, we encourage you to apply, as we will still reach out to discuss other potential opportunities that align with your skills and experience.


We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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