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Concierge Associate Jobs in Baltimore, MD (NOW HIRING)

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$10

$18

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How much do concierge associate jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for concierge associate in Baltimore, MD is $18.00, according to ZipRecruiter salary data. Most workers in this role earn between $14.81 and $19.09 per hour, depending on experience, location, and employer.

What is a concierge associate?

Concierge Associates are professionals who assist guests, residents, or clients by providing personalized services and information. They often work in hotels, residential buildings, or corporate offices, helping with tasks such as making reservations, arranging transportation, offering recommendations, and handling guest requests. Their main goal is to ensure a positive experience and meet the specific needs of those they serve. Excellent communication and problem-solving skills are essential for this role.

What are the key skills and qualifications needed to thrive as a concierge associate, and why are they important?

To thrive as a Concierge Associate, you need strong customer service skills, attention to detail, and a high school diploma or equivalent. Familiarity with reservation systems, hotel management software, and local information databases is often required. Excellent communication, problem-solving ability, and a friendly demeanor help build rapport with guests and address their needs efficiently. These skills are essential for delivering exceptional guest experiences and maintaining the reputation of the establishment.

What are some common challenges concierge associates face, and how can they effectively handle them?

Concierge Associates often encounter challenges such as managing high guest expectations, handling multiple requests simultaneously, and staying updated on local events or services. To navigate these situations, strong communication and organizational skills are essential, along with a proactive approach to problem-solving. Building a network of local contacts and keeping detailed records of guest preferences can help streamline service and ensure personalized experiences, even during busy periods.

What is the difference between Concierge Associate vs Front Desk Agent?

Concierge AssociateFront Desk Agent
Provides personalized services, reservations, and local recommendations to guestsHandles check-ins, check-outs, and general guest inquiries at the front desk

Both roles often require customer service skills and familiarity with hotel operations. Concierge Associates focus more on guest experience and personalized services, while Front Desk Agents primarily manage administrative check-in/out processes. Employers in hospitality frequently use both titles, and candidates often seek roles with overlapping skills. The main difference lies in the scope of responsibilities: concierge roles are more service-oriented, whereas front desk roles are administrative.

How much do you get paid as a concierge associate?

Concierge associates typically earn an average hourly wage of around $12 to $20, depending on location, experience, and employer. Salaries can range from approximately $25,000 to $45,000 annually for full-time roles. Compensation may also include tips and benefits such as health insurance and paid time off.

How to become a concierge associate with no experience?

To become a concierge associate with no experience, focus on developing strong customer service and communication skills, which are essential for the role. Entry-level positions often require a high school diploma or equivalent, and gaining familiarity with hotel or hospitality environments can be helpful; some employers provide on-the-job training for new hires.

Is a concierge associate a stressful job?

A concierge associate's job can be stressful due to high customer service expectations, multitasking, and managing diverse guest needs. The role often requires strong communication skills, problem-solving, and the ability to handle busy environments, which can contribute to job-related stress.

What are the most commonly searched types of Concierge jobs in Baltimore, MD?

The most popular types of Concierge jobs in Baltimore, MD are:

What cities near Baltimore, MD are hiring for Concierge Associate jobs?

Cities near Baltimore, MD with the most Concierge Associate job openings:

Concierge Associate jobs near you
Infographic showing various Concierge Associate job openings in Baltimore, MD as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 24% Part Time, 1% Temporary, and 1% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $37,449 per year, or $18 per hour.

Executive Assistant/Office Manager

The Lutheran Village at Miller's Grant

Ellicott City, MD • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

Key responsibilities

  • Oversee daily office operations and ensure efficient business functions.

  • Lead, develop, and support the Office Assistants and Concierge teams, including staffing, scheduling, performance reviews, coaching, hiring, and training.

  • Provide administrative support to the Executive Director and coordinate contracts, vendor documentation, and operational projects.

Job description

Join our Lutheran Village at Miller's Grant Team!

Lutheran Village at Miller’s Grant is seeking an experienced Executive Assistant/Office Manager to oversee daily office operations, lead our Office Assistants and Concierge teams, and provide administrative support to the Executive Director. This is an excellent opportunity for a professional who enjoys leadership, organization, and creating exceptional customer service experiences.

This position follows a regular Monday–Friday schedule from 9:00am to 5:00pm, with occasional on-call Concierge coverage responsibilities and participation in the Manager on Duty weekend rotation.

What You'll Do

As an Executive Assistant/Office Manager, you'll oversee daily office operations while leading a team that helps keep our community running smoothly.

Leadership & Team Management

  • Lead and develop the Office Assistants and Concierge teams.
  • Manage staffing, scheduling, performance reviews, coaching, hiring, and training.
  • Foster a culture of teamwork, accountability, and exceptional service.
  • Provide hands-on support and coverage when needed.

Office & Administrative Operations

  • Ensure efficient day-to-day business office operations.
  • Oversee office equipment, supply inventory, and workspace organization.
  • Maintain administrative systems, databases, and internal communications.
  • Develop and update policies, procedures, and operational documentation.

Executive Support

  • Act as a key administrative resource to the Executive Director.
  • Coordinate contracts, vendor documentation, and operational projects.
  • Partner with department leaders to streamline administrative processes and improve service delivery.

Financial & Business Administration

  • Prepare and manage the annual Support Services budget.
  • Review and approve purchase orders and invoices.
  • Support billing functions and financial reporting as requested.
  • Track guest room utilization and submit monthly reporting.

Community & Resident Engagement

  • Respond professionally to resident, family, and visitor inquiries.
  • Coordinate community events, programs, and special projects.
  • Support communication efforts that enhance resident satisfaction and engagement.

Total Rewards & Benefits

We offer a comprehensive compensation and benefits package designed to support your health, financial well-being, and professional growth, including:

  • Competitive compensation
  • Medical, dental, and vision insurance
  • Employer-paid life insurance
  • Short- and long-term disability coverage
  • Generous 403(b) retirement plan contributions
  • Paid Time Off (PTO)
  • Professional development opportunities
  • Scholarship programs
  • Supportive and mission-driven work environment

What You’ll Need as an Executive Assistant/ Office Manager: 

  • High school diploma required; associate's or bachelor's degree preferred.
  • 3+ years of administrative experience.
  • A minimum of 1–2 years of supervisory or team leadership experience, with a demonstrated ability to coach, support, and develop staff.
  • Strong communication, organization, and problem-solving skills.
  • Ability to manage multiple priorities with professionalism and discretion.
  • Proficiency with office technology and business systems.

Equal Opportunity Employer Statement
At Lutheran Social Ministries of Maryland (LSMMD), we are committed to fostering a diverse and inclusive workplace where every individual is respected, supported, and valued. We believe our organization's strength comes from the unique perspectives each team member brings.

LSMMD provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, genetic information, marital status, military or veteran status, citizenship status, or any other characteristic protected by applicable law.

Our hiring practices reflect our core values of respect, compassionate service, trust, integrity, community, and innovation. We are proud to be an Equal Opportunity Employer and actively promote a culture of inclusion and equity in all aspects of our organization.

#INDSPN

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