Concert Hall Jobs (NOW HIRING)

Ticket Office Representative
Requisition ID
req36979
Working Title
Ticket Office Representative
Position Grade
07
Position Summary
Working on UNM's main campus, this position will work both daytime hours in the UNM Bookstore Ticket Office as well as nights and weekends at the CFA Ticket Office and Center for Collaborative Arts & Technology (CCAT) Ticket Office. This position supports UNM Ticketing Services' role on campus as the ticket service provider for campus venues including Popejoy Hall, Rodey Theatre, Keller Hall, Carlisle Gym (The Elizabeth Waters Center for Dance), The Experimental Theatre and the upcoming CCAT concert hall. This position will interact directly with season-ticket holders and other ticket-buying customers on day-to-day sales inquiries, problems, and concerns, including processing subscription and season-ticket orders and seat change requests. This position will also be responsible for building all CCAT events in Paciolan (UNM's Ticketing System).
In addition, this position will supervise ticket office activities during a variety of events including Main Stage Events at Popejoy Hall, UNM Music events in Keller Hall, Theatre performances in Rodey Theatre and The Experimental Theatre, as well as all events held at CCAT.
This position will also perform a variety of administrative or clerical tasks, which may include special projects, correspondence, and/or program related activities. Most notable, this position will oversee scheduling all Patron Experience student interns, including the rotation through multiple roles within the department according to event/office needs and will provide training for student employees and support staff, including the creation and implementation of a daily briefing for all student employees.
Also performs other miscellaneous job-related duties as assigned.
This position requires a mix of daytime and nights/weekend hours; this position is not eligible for remote work.
See the Position Description for additional information.
Conditions of Employment

• If this position is assigned to the Athletics Department, either administratively or functionally, compliance with all NCAA rules and regulations is required.

Minimum Qualifications
High school diploma or GED; at least 3 years of experience directly related to the duties and responsibilities specified.
Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.
Preferred Qualifications

• Established professional experience over an extended period with Paciolan Ticketing Systems
• Familiarity with Staff Saavy Scheduling Programs and UNM LoboTime.

Additional Requirements
Campus
Main - Albuquerque, NM
Department
UNM Public Events (726A)
Employment Type
Staff
Staff Type
Regular - Full-Time
Term End Date
Status
Non-Exempt
Pay
Hourly: $17.56 - $22.29
Benefits Eligible
This is a benefits eligible position. The University of New Mexico provides a comprehensive package of benefits including medical, dental, vision, and life insurance. In addition, UNM offers educational benefits through the tuition remission and dependent education programs. See the Benefits home page for a more information.
ERB Statement
As a condition of employment, eligible employees working greater than .25 FTE as determined by the New Mexico Education Retirement Act must make mandatory retirement contributions. For more information, review the Benefits Eligibility at a Glance grid.
Background Check Required
Yes
For Best Consideration Date
7/2/2026
Eligible for Remote Work
No
Eligible for Remote Work Statement
This position is not eligible for remote work.
Application Instructions
Only applications submitted through the official UNMJobs site will be accepted. If you are viewing this job advertisement on a 3rd party site, please visit UNMJobs to submit an application.
Applicants must submit a resume and cover letter.
Positions posted with a Staff Type of Regular or Term are eligible for the Veteran Preference Program. See the Veteran Preference Program webpage for additional details.
The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.
The University of New Mexico requires all regular staff positions successfully pass a pre-employment background check. This may include, but is not limited to, a criminal history background check, New Mexico Department of Health fingerprint screening, New Mexico Children, Youth, and Families Department fingerprint screening, verification of education credentials, and/or verification of prior employment. For more information about background checks, visit https://policy.unm.edu/university-policies/3000/3280.html. Refer to https://policy.unm.edu/university-policies/3000/3200.html for a definition of Regular Staff.