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Computer User Support Specialists Jobs (NOW HIRING)

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Computer User Support Specialist

Associate's degree in IT, Computer Science, or a related field, or equivalent relevant work experience. * Approximately 5-8 years of experience providing advanced end-user support in enterprise or ...

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$25.5K

$77.5K

$155K

How much do computer user support specialists jobs pay per year?

As of Sep 14, 2026, the average yearly pay for computer user support specialists in the United States is $77,490.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,500.00 and $84,500.00 per year, depending on experience, location, and employer.

How do I become a computer user support specialist?

To become a computer user support specialist, typically a high school diploma or equivalent is required, and some positions may prefer postsecondary training or certifications in computer support or related fields. Developing skills in troubleshooting, customer service, and familiarity with operating systems and hardware is essential, and obtaining certifications like CompTIA A+ can improve job prospects.

How much does a computer user support specialist make per hour?

Computer User Support Specialists typically earn between $15 and $30 per hour, depending on experience, location, and certifications. Entry-level positions may start at the lower end, while experienced specialists with technical skills can earn higher wages, especially in environments requiring troubleshooting and customer service skills.

What does a computer user support specialist do?

A computer user support specialist helps users troubleshoot and resolve hardware and software issues, often providing technical assistance via phone, email, or in person. They may install, configure, and maintain computer systems, and require knowledge of operating systems, networking, and support tools to ensure smooth technology operation.

What cities are hiring for Computer User Support Specialists jobs?

Cities with the most Computer User Support Specialists job openings:

What states have the most Computer User Support Specialists jobs?

States with the most job openings for Computer User Support Specialists jobs include:

What are popular job titles related to Computer User Support Specialists jobs?

For Computer User Support Specialists jobs, the most frequently searched job titles are:

Infographic showing various Computer User Support Specialists job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $77,490 per year, or $37.3 per hour.

Journeyman Computer User Support Specialist (eVIP)

Miami, FL • On-site

Govcio LLC
Business Management Consulting • 1 - 5K employees
Learn more about Govcio LLCexternal

$61K - $75K/yr

Full-time

Posted 22 days ago

GovCIO rating

7.5

Company rating: 7.5 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

Job description

Overview:
GovCIO is seeking an eVIP Journeyman Computer User Support Specialist to support a critical government computer system for the U.S. Coast Guard (USCG). This role is primarily responsible for providing high-visibility, dedicated information technology support directly to the Admiral and their immediate executive team. This position will be located in Miami, FL, and requires 100% on-site support.
 
Responsibilities:
As an eVIP Journeyman Computer User Support Specialist, you will serve as the primary technical resource for executive-level personnel, ensuring their IT environments are thoroughly operational and that technical updates or failures are efficiently diagnosed, validated, and resolved. You must possess a blend of strong technical acumen and exceptional customer service to keep leadership connected without disruption. Key responsibilities include:
  • Provide rapid-response, high-touch IT support to the Admiral and executive staff to resolve all hardware, software, and connectivity issues immediately.
  • Diagnose, troubleshoot, and remediate problems on unclassified workstations, laptops, and peripheral hardware.
  • Manage, configure, and troubleshoot enterprise mobility devices, including iPhones and iPads, ensuring continuous secure communications.
  • Isolate complex technical issues and smoothly escalate classified system disruptions to the SIPR Helpdesk Lead for advanced resolution.
  • Install, maintain, configure, and troubleshoot Microsoft 365 applications (Outlook, Word, Excel, OneDrive, Teams), Adobe Acrobat, and core web mail environments.
  • Administer user accounts, permissions, and group memberships utilizing Active Directory Users and Computers (ADUC).
  • Image, configure, test, and deploy end-user workstations, printers, and associated desktop equipment.
  • Provide robust remote technical support utilizing enterprise remote tools, Virtual Private Networks (VPN), and MANTA.
  • Create, update, and track IT service requests from initiation through to complete remediation using enterprise ticketing platforms.
  • Manage time efficiently and adapt rapidly to evolving technologies or high-pressure timelines inherent to an executive military environment.
Qualifications:

High School with 6 - 9 years (or commensurate experience)

Required Skills and Experience
  • Current DoD 8570 IAT Level I certification (e.g., A+ CE, Network+ CE, CCNA-Security, SSCP).
  • Proficiency in Windows operating systems and extensive experience configuring, deploying, and managing enterprise mobile devices including iPhones and iPads.
  • Exceptional verbal and written communication skills, with the ability to explain complex technical concepts to non-technical users.
  • Proven ability to independently prioritize high-volume queues, handle multiple escalated tickets simultaneously, and meet strict SLA targets.
  • Strong capability to work autonomously with minimal supervision while successfully collaborating within a distributed virtual team.
  • Strong technical knowledge of core IT foundations, including hardware, printing, internet connectivity, user profiles, remote desktop, and Active Directory Users and Computers.
  • Hands-on proficiency with Microsoft 365 applications (Outlook, Word, Excel, OneDrive, Teams) and Adobe Acrobat.
  • Experience utilizing remote support applications, specifically Virtual Private Networks (VPN) and MANTA.
  • Familiarity with the ServiceNow ticketing system for processing Incidents and Requests.
Clearance Required: Active Secret Clearance
 
Preferred Skills and Experience
  • Direct experience supporting U.S. Coast Guard or DoD enterprise service desk environments, including an understanding of military network structures.
  • Advanced proficiency with ServiceNow (SNOW) or equivalent enterprise-level IT Service Management (ITSM) ticketing platforms.
  • Direct experience providing white-glove, dedicated executive IT support within military or government offices.

          #USCG #DICE #JP

 
Posted Salary Range: USD $61,850.00 - USD $75,000.00 /Yr.

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