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Computer User Support Specialists Jobs (NOW HIRING)

ManTech

Computer User Support Specialist

Eglin, FL · On-site

The Computer User Support Specialist's primary function is to support the United States Air Force's 53rd Wing Technical Support Services (53rd WTSS) contract. Responsibilities include, but are not ...

Mano Lani

SME Computer User Support Specialist

$92K - $113K/yr

SME Computer User Support Specialist Location: Remote Mano Lani LLC is seeking an experienced Computer User Support Specialist to provide advanced technical support for GIS applications, business ...

Mano Lani

SME Computer User Support Specialist

$92K - $113K/yr

SME Computer User Support Specialist Location: Remote Mano Lani LLC is seeking an experienced Computer User Support Specialist to provide advanced technical support for GIS applications, business ...

SAIC

IL · On-site

$40K - $80K/yr

Description The National Security Customer Group of SAIC is seeking a Computer User Support Specialist to support an IT support effort for USTRANSCOM located at Scott Air Force Base (AFB) in Illinois.

Koniag Services, Inc.

The Junior Computer User Support Specialist is an integral component of a team supporting our HUD client's IT Modernization effort to provide a single Operations & Maintenance (O&M) consolidated ...

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Computer User Support Specialists information

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$25.5K

$77.5K

$155K

How much do computer user support specialists jobs pay per year?

As of Sep 14, 2026, the average yearly pay for computer user support specialists in the United States is $77,490.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,500.00 and $84,500.00 per year, depending on experience, location, and employer.

How do I become a computer user support specialist?

To become a computer user support specialist, typically a high school diploma or equivalent is required, and some positions may prefer postsecondary training or certifications in computer support or related fields. Developing skills in troubleshooting, customer service, and familiarity with operating systems and hardware is essential, and obtaining certifications like CompTIA A+ can improve job prospects.

How much does a computer user support specialist make per hour?

Computer User Support Specialists typically earn between $15 and $30 per hour, depending on experience, location, and certifications. Entry-level positions may start at the lower end, while experienced specialists with technical skills can earn higher wages, especially in environments requiring troubleshooting and customer service skills.

What does a computer user support specialist do?

A computer user support specialist helps users troubleshoot and resolve hardware and software issues, often providing technical assistance via phone, email, or in person. They may install, configure, and maintain computer systems, and require knowledge of operating systems, networking, and support tools to ensure smooth technology operation.

What cities are hiring for Computer User Support Specialists jobs?

Cities with the most Computer User Support Specialists job openings:

What states have the most Computer User Support Specialists jobs?

States with the most job openings for Computer User Support Specialists jobs include:

What are popular job titles related to Computer User Support Specialists jobs?

For Computer User Support Specialists jobs, the most frequently searched job titles are:

Infographic showing various Computer User Support Specialists job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $77,490 per year, or $37.3 per hour.

Computer User Support Specialist

Elizabeth City, NC • On-site

Hirekeyz Inc
See more jobs at Hirekeyz Incexternal

Contractor

Re-posted 3 days ago

Job description

Role: Computer User Support Specialist

POP: 12+ Months Contract

Location: Elizabeth City, NC (On-site)

SCOPE:

The Computer User Support Specialist will serve as a frontline representative of the IT service team, delivering Tier I/II support, account provisioning, system troubleshooting, and guidance on cybersecurity practices within a fast-paced, mission-critical environment.

REQUIRED SKILLS:

  • Bachelor’s or Associate's degree in Computer Science, Math, Information Technology, Engineering, or related field. Two (2) years of directly relevant experience may substitute for one (1) year of formal education.
  • CompTIA Security+ required
  • Minimum of two (2) years of experience in help desk support and must include one (1) year of experience, including knowledge of PC operating systems, e.g., Windows, as well as networking and e-mail standards and work on a help desk. Demonstrated ability to communicate orally and in writing and a positive customer service attitude.
  • Minimum of one (1) year of experience with using ITSM Tools such as Remedy Help Desk or ServiceNow.
  • Minimum of one (1) year of experience providing root cause analysis and technical support.
  • Minimum of one (1) year of experience in an Agile DevSecOps software and engineering environment and Methodologies.
  • Minimum of one (1) year of experience with Jira, Confluence, and Bitbucket.
  • Minimum of one (1) year supporting federal IT systems, preferably DHS or DoD environments.
  • Strong understanding of Windows desktop operating systems, common enterprise software, and basic networking principles (TCP/IP, DNS, DHCP).
  • Experience supporting federal systems and handling sensitive data in accordance with security and privacy regulations.
  • Working knowledge of cybersecurity practices and compliance requirements (e.g., NIST 800-53, DHS 4300A).
  • Proficient in documenting technical procedures and communicating with both technical and non-technical audiences.
  • Familiarity with ITSM platforms and incident management workflows.
  • Demonstrated customer service orientation and ability to remain composed in high-pressure situations.

PREFERRED SKILLS:

  • Additional certifications (Microsoft 365 Certified: Modern Desktop Administrator Associate, Cisco Certified Support Technician (CCST), ITIL Foundation, or Network+) are a plus.

TASKS

  • Deliver Tier I and Tier II help desk support to end-users on hardware, software, printer, and network issues, both in-person and remotely.
  • Provide user support for enterprise tools such as email platforms, Microsoft Office, operating systems, shared directories, and approved collaboration applications.
  • Troubleshoot and resolve PC operating system, network connectivity, and account access issues, escalating complex problems as needed.
  • Serve as the initial point of contact for diagnosing and resolving hardware/software malfunctions, printer issues, and system performance anomalies.
  • Manage user account provisioning, deprovisioning, and permission changes in accordance with access control policies.
  • Ensure compliance with cybersecurity standards, including password policies, multi-factor authentication, and awareness of phishing mitigation procedures.
  • Utilize ITSM tools (such as Remedy, ServiceNow, or equivalent) to log, track, prioritize, and escalate tickets in accordance with SLAs.
  • Maintain and update SOPs, troubleshooting guides, support logs, and performance documentation.
  • Provide input to root cause analyses and contribute to the resolution of recurring issues through technical feedback and process improvements.
  • Participate in Agile meetings and support DevSecOps teams using tools like Jira, Confluence, and Bitbucket.
  • Maintain professional, customer-centric communication and support high user satisfaction standards in a service-driven environment.
  • All other duties as assigned by management.