Computer Troubleshooting Jobs in Washington (NOW HIRING)

Job Family:

Travel Required:

Clearance Required:

What You Will Do:
We are seeking a Computer Systems Analyst to support chemical safety within NCATS chemistry labs. NCATS has the largest staff of medicinal chemists of any IC at NIH and thus has a significant inventory of chemicals that need to be maintained and tracked to ensure safety within its laboratories. The electronic chemical inventory system is the central critical component to this process, and the Computer Systems Analyst has the primary responsibility for managing, maintaining, and troubleshooting the chemical inventory system for proper uploading, tracking, and management of chemicals in the NCATS IRP. This is a full-time role based in Rockville, MD.

• Collaborate with internal stakeholders across research laboratories to assess needs and provide IT support for computerized systems that enable laboratory operations.

• Install, configure, and support scientific enterprise applications on end-user workstations.

• Maintain the ongoing operability of chemistry-related software applications through daily troubleshooting, monitoring, and routine maintenance.

• Provide responsive technical support to end users, including issue resolution, troubleshooting, and user assistance.

• Serve as the primary point of contact with software vendors to ensure licenses, upgrades, and patches are current and compatible with related software packages.

• Support the ASPIRE program through the extraction, curation, and management of electronic notebook data.

• Administer scientific software platforms including PerkinElmer Electronic Lab Notebook (ELN), ChemBioOffice Enterprise (CBOE), CambridgeSoft ChemDraw, and Mestrelab Mnova Suite.

• Partner with subject matter experts to evaluate, implement, and support software systems used by researchers.

• Work with internal stakeholders and external vendors to enhance laboratory operations and improve instrument data analysis capabilities.

• Coordinate with IT support teams, Informatics, and software vendors to maintain applications and database servers, including patching, database migrations, and system upgrades.

• Coordinate with IT support staff to resolve hardware and software issues affecting scientific applications.

• Provide support and maintenance for both front-end and back-end servers that support laboratory systems.

• Implement security measures to protect the integrity, availability, and confidentiality of systems and data.

What You Will Need:

• Bachelor's degree.

• A minimum of EIGHT (8) years of specialized experience in computer systems analysis, application support, or scientific IT environments.

• Background supporting laboratories or research software systems.

• Demonstrated ability to install, configure, maintain, and troubleshoot enterprise scientific applications.

• Strong capability in end-user support, including diagnosis and resolution of hardware and software issues.

• Ability to collaborate with IT teams, informatics staff, internal stakeholders, and software vendors.

• Knowledge of application and database server maintenance, including patches, upgrades, and migrations.

• Must be able to obtain and maintain a Federal or DoD "public trust"; candidates must receive approved adjudication prior to onboarding with Guidehouse. Candidates with an active public trust or suitability are preferred

What Would Be Nice To Have:

• Background supporting chemical inventory systems or laboratory informatics platforms.

• Hands-on knowledge of tools such as: PerkinElmer Electronic Lab Notebook (ELN), ChemBioOffice Enterprise (CBOE), CambridgeSoft ChemDraw, and/or Mestrelab Mnova Suite.

• Familiarity with electronic notebook data extraction, curation, and management.

• Working knowledge of chemistry-related software applications and scientific research workflows.

• Ability to support initiatives that improve laboratory operations and instrument data analysis.

• Knowledge of software license management, upgrades, patches, and compatibility validation.

• Familiarity with NIH safety policies, government data protection requirements, and secure handling of sensitive information.

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

• Medical, Rx, Dental & Vision Insurance

• Personal and Family Sick Time & Company Paid Holidays

• Parental Leave

• 401(k) Retirement Plan

• Group Term Life and Travel Assistance

• Voluntary Life and AD&D Insurance

• Health Savings Account, Health Care & Dependent Care Flexible Spending Accounts

• Transit and Parking Commuter Benefits

• Short-Term & Long-Term Disability

• Tuition Reimbursement, Personal Development, Certifications & Learning Opportunities

• Employee Referral Program

• Corporate Sponsored Events & Community Outreach

• Care.com annual membership

• Employee Assistance Program

• Supplemental Benefits via Corestream (Critical Care, Hospital Indemnity, Accident Insurance, Legal Assistance and ID theft protection, etc.)

• Position may be eligible for a discretionary variable incentive bonus

About Guidehouse

Guidehouse is an Equal Opportunity Employer-Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or guidehouse@myworkday.com. Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.

If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse's Ethics Hotline. If you want to check the validity of correspondence you have received, please contact recruiting@guidehouse.com. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant's dealings with unauthorized third parties.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.