Computer Troubleshooting Jobs in Washington (NOW HIRING)

Type: Full Time, On-Site

Location: National Capitol Region (NCR)

Overtime Exempt: Exempt

Reports To: ARMADA HQ

Security Clearance: N/A

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Duties & Responsibilities:

• Mid-Level Audio / Visual and Computer Technician will provide consultation and recommendations on course materials and presentation design to improve the effectiveness of instruction.
• Provide assistance with design and presentation of audio / visual instructional presentations. Assist in the update and/or maintenance of visual aids and lecture materials to ensure they meet modern, professional presentation standards and internal organizational specifications.
• Mid-Level Audio / Visual and Computer Technician will be responsible for recording all JMAS lessons and the subsequent cataloging, media library management, archiving and media disposal in compliance with classification security guidance and Defense Intelligence Agency (DIA) removable media policies.
• Provide audio / visual end user support and troubleshoot classroom audio / visual and computer systems.
• Provide training for instructors, staff and students on the range of IT equipment used by the school to include classroom audio / visual and computer systems.
• Mid-Level Audio / Visual and Computer Technician will oversee the creation and management of JMAS student computer accounts to include account establishment, set-up, maintenance, token issuance, and troubleshooting to the extent DIA regulatory guidance allows.
• Act as the JMAS liaison to the Academy for Defense Intelligence (ADI) and DIA for Information Technology (IT) issues.
• Oversee and manage all student and faculty laptop computers, non- network printers, and associated supplies required to perform training tasks in seminar rooms, program classrooms, and exercises. Computer and printer systems will be maintained in a fully operational status with current approved software and will be cleared prior to the start of each class.
• Mid-Level Audio / Visual and Computer Technician will maintain a log of the operational status of all systems and manage the timely tracking, coordination, and replacement/repair of these systems in accordance with the JMAS Media Services Plan and in compliance with published DIA policy and guidance.
• As needed based on mission requirements, provide offsite IT services for in support of a JMAS capstone exercise in Florida or, under extraordinary circumstances, an alternate venue as deemed necessary by the Commandant.
• Serve as the school liaison with Office of Chief Information Officer, coordinating technician support to the exercise.
• Perform research and provide recommendations on software/hardware requirements and facilitate approval, testing, and installation of school-specific IT or AV systems.
• Mid-Level Audio / Visual and Computer Technician will actively support ongoing JMAS accreditation activities through participation on assigned accreditation committees and/or working groups and attendance at JMAS curriculum reviews; understand and support accreditation efforts by Council on Occupational Education (COE), International Association of Continuing Education and Training (IACET), and potentially others deemed critical by the JMAS Board of Governors.
• Perform other duties as assigned.

Knowledge, Skills, and Abilities (KSAs):

• Mid-Level Audio / Visual and Computer Technician will possess a thorough knowledge of instructional methods in audio / visual techniques and knowledge of the operation of audio, video, and information technology (IT) / computer equipment, with the ability to provide assistance with design / build of JMAS presentations.
• Ability to design, build, and maintain instructional materials and presentations to enhance learning effectiveness.
• Skill in diagnosing, repairing, and maintaining IT and AV hardware and software to ensure fully operational systems.
• Competence in managing student/faculty accounts, media libraries, archiving, and secure disposal of sensitive materials per DIA policies.
• Ability to instruct staff, instructors, and students in the effective use of IT and AV systems.
• Ability to serve as the school liaison with ADI, DIA, and other stakeholders, coordinating technical support and system requirements.
• Ability to maintain accurate logs, ensure system compliance with organizational and security standards, and support accreditation efforts.

Minimum/General Experience:

• Mid-level Audio / Visual and Computer Technician shall have a minimum of five (5) years' experience in information technology and/or audio-visual technology,
• Experience with military personnel in Department of Defense Environments is desirable.

Minimum Education:

• High School Diploma or equivalent (GED).
• Completion of at least four (4) courses in a related discipline such as Information Technology, Audio/Visual Technology, Computer Systems, Multimedia Production, Electronics, or a similar technical field.

Preferred Education:

• Associate's Degree in Information Technology, Audio/Visual Technology, Computer Systems, or a related discipline

Disclaimer:

The above information has been designed to indicate the general nature and level of work to be performed. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the contractor assigned to this position. Applying: If you feel you have the knowledge, skills and abilities for this position visit our careers page at www.armadausa.com.

Special Notes: Relocation is not available for these jobs.

ARMADA provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. ARMADA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Must be able to successfully pass a background check, and pre-employment drug testing.  Job offers are contingent upon results of background check and drug testing.