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Computer Troubleshooting Jobs in Washington (NOW HIRING)

TIAG

Help Desk Technician

Bethesda, MD · On-site

$21.25 - $28.75/hr

Perform computer troubleshooting and setup using multiple detailed processes and procedures. * Execute computer break-fix processes and software upgrades as needed. * Write and document highly ...

kgs

Computer Operator III

Silver Spring, MD · On-site

Identifying and troubleshooting complex operational issues, system errors, and hardware/software ... Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent ...

Koniag, Inc.

Computer Operator III

Silver Spring, MD · On-site

Identifying and troubleshooting complex operational issues, system errors, and hardware/software ... Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent ...

kgs

Computer Operator III

Silver Spring, MD

Identifying and troubleshooting complex operational issues, system errors, and hardware/software ... Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent ...

Koniag

Computer Operator III

Silver Spring, MD · On-site

Identifying and troubleshooting complex operational issues, system errors, and hardware/software ... Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent ...

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Computer Troubleshooting information

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How much do computer troubleshooting jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for computer troubleshooting in Washington is $23.62, according to ZipRecruiter salary data. Most workers in this role earn between $19.86 and $26.39 per hour, depending on experience, location, and employer.

What is computer troubleshooting?

A Computer Troubleshooting job involves diagnosing, identifying, and resolving hardware and software issues in computers and related devices. Professionals in this role analyze system errors, install updates, configure settings, and provide technical support to users. They may work in IT departments, help desks, or as independent technicians. Strong problem-solving skills, knowledge of operating systems, and familiarity with networking are essential for success in this field.

What are the key skills and qualifications needed to thrive in computer troubleshooting?

To thrive in Computer Troubleshooting, you need a strong understanding of hardware, software, networking principles, and diagnostic methodologies, often supported by certifications like CompTIA A+ or Network+. Familiarity with system diagnostic tools, remote support software, and operating systems such as Windows, macOS, or Linux is essential. Excellent problem-solving abilities, patience, and clear communication skills differentiate top performers in this role. These competencies ensure quick and accurate resolution of technical issues, minimizing downtime and supporting seamless business operations.

What are some typical challenges faced by professionals in computer troubleshooting roles?

One common challenge in Computer Troubleshooting is diagnosing complex or intermittent issues that may have multiple underlying causes. Professionals in this role often need to balance resolving urgent support requests while documenting solutions and maintaining clear communication with users who may have varying levels of technical knowledge. Additionally, staying up-to-date with evolving technology and security protocols is essential. These challenges can be both demanding and rewarding, offering opportunities to continually learn and develop valuable IT skills.

Is a computer troubleshooter in demand?

Computer troubleshooting is a skill in demand as businesses and individuals rely heavily on technology. Professionals with knowledge of hardware, software, and diagnostic tools are needed to resolve technical issues quickly, especially in IT support and help desk roles.

Is computer troubleshooting a skill?

Computer troubleshooting is considered a skill that involves diagnosing and resolving hardware and software issues. It requires knowledge of computer systems, problem-solving abilities, and familiarity with tools like diagnostic software or system logs. Developing this skill often involves hands-on experience and technical training or certifications.

What are popular job titles related to Computer Troubleshooting jobs in Washington?

For Computer Troubleshooting jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Computer Troubleshooting jobs in Washington look for?

The top searched job categories for Computer Troubleshooting jobs in Washington are:

Computer Troubleshooting jobs near you
Infographic showing various Computer Troubleshooting job openings in Washington as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 10% Part Time, 2% Temporary, 6% Contract, and 1% Nights. Highlights an 71% Physical, 2% Hybrid, and 27% Remote job distribution, with an average salary of $49,122 per year, or $23.6 per hour.

Help Desk Technician with Security Clearance

The Informatics Applications Group

Bethesda, MD • On-site

$21.25 - $28.75/hr

Other

Posted 11 days ago

Job description

TIAG is now hiring a short term Help Desk Technician to support our customer at the Uniformed Services University of Health Sciences in Bethesda, MD. A secret clearance is required to perform the work onsite in Bethesda. This is anticipated to be a 4 month duration. Responsibilities will include: * Receive and process incoming hardware shipments. * Maintain 100% inventory accuracy within the Government-furnished system of record. * Coordinate and ensure the successful, timely delivery of YubiKey devices to end-users. * Utilize an IT ticketing system (such as ServiceNow) to manage, document, and close assigned support tickets. * Perform computer troubleshooting and setup using multiple detailed processes and procedures. * Execute computer break-fix processes and software upgrades as needed. * Write and document highly detailed troubleshooting results within the help desk ticket tracking system. * Extract computer and server log files and properly escalate them to Tier 3 support for further diagnosis when required. * Recall established computer support techniques from memory to resolve issues in a timely manner. * Provide exceptional customer service by actively listening to user issues, demonstrating empathy, and delivering clear, concise solutions. * Maintain a positive, professional demeanor while interacting with users across various channels, including phone, email, chat, and in-person support. * Ensure a high level of customer satisfaction in every interaction. * Successfully manage and execute 3 to 5 concurrent computer support activities while adhering to detailed operational processes. * Maintain rigorous and accurate notes for all troubleshooting steps and inventory movements. Qualifications * Entry-level experience with remote access software, Office Automation Software Suites, and knowledge of Operating Systems and Networking. * Demonstrated ability to communicate effectively, both written and orally, among the customer base and Help Desk management. * Experience working with PC software and troubleshooting * An understanding of the military community is an added plus * Ability to obtain a Secret Clearance * Strong PC software and troubleshooting skills * Experience using Windows 10 and Microsoft Office 2010 Products TIAG is an equal opportunity employer and federal contractor or subcontractor. Consequently, the parties agree that, as applicable, they will abide by the requirements of 41 CFR 60-1.4(a), 41 CFR 60-300.5(a), and 41 CFR 60-741.5(a) and employment decisions shall be based solely on merit and without regard disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. TIAG takes proactive steps to employ and advance in employment qualified individuals without regard to disability or protected veteran status. The parties also agree that, as applicable, they will abide by the requirements and may be subject and required to take action pursuant to the following laws and accompanying regulations: The Vietnam Era Veterans Readjustment Assistance Act of 1974, as amended (and its implementing regulations at 41 C.F.R. 60-300); Section 503 of the Rehabilitation Act of 1973, as amended (and its implementing regulations at 41 C.F.R 60-741); and Executive Order 13496 (and its implementing regulations at 29 C.F.R. part 471, Appendix A to Subpart A).

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