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Computer Support Jobs in Boston, MA (NOW HIRING)

AVI-SPL

Onsite AV Support Technician

Boston, MA · On-site

The Onsite Support Technician will work in partnership with the customer, management team, global ... Advanced computer knowledge (WIN/Mac) * Knowledge of signal flow for audio, video, and control

Service Global, Inc

Desktop EUC L1

Boston, MA · On-site

Provide on-site and desk-side support services to end users. * Troubleshoot PC-related problems at the direction of CLIENT level 2 or SPOC. * Complete incidents and requests within SLA in a ...

MIT Lincoln Laboratory

Computer Scientist

Lexington, MA · On-site

They are seeking a recent graduate in Computer Science or related fields to support various technical projects, which include developing software tools and maintaining applications. Responsibilities ...

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Computer Support information

See Boston, MA salary details

$15

$25

$42

How much do computer support jobs pay per hour?

As of May 31, 2026, the average hourly pay for computer support in Boston, MA is $25.59, according to ZipRecruiter salary data. Most workers in this role earn between $19.57 and $28.99 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Computer Support Specialist, and why are they important?

To thrive as a Computer Support Specialist, you need strong technical troubleshooting skills, knowledge of operating systems and hardware, and often a relevant associate degree or certification such as CompTIA A+. Familiarity with help desk ticketing systems, remote support tools, and diagnostic software is typically required. Excellent communication, patience, and problem-solving abilities help you effectively assist users and resolve issues. These skills ensure timely and accurate technical support, leading to higher user satisfaction and efficient IT operations.

What are the most common challenges faced by Computer Support professionals when assisting non-technical users?

One of the main challenges for Computer Support professionals is communicating technical information in a way that non-technical users can easily understand. This often requires patience, strong interpersonal skills, and the ability to quickly assess a user's level of familiarity with technology. Additionally, support staff must troubleshoot a wide range of hardware and software issues, sometimes remotely, which can make diagnosing problems more complex. Balancing multiple support requests and prioritizing urgent issues are also key aspects of the role.

What are computer support specialists?

Computer support specialists are professionals who help individuals and organizations troubleshoot and resolve technical issues related to computer hardware, software, and networks. They provide assistance to users by diagnosing problems, guiding them through solutions, and sometimes repairing or upgrading equipment. These specialists may work in-person, over the phone, or via remote desktop tools, ensuring that users can use their technology effectively and efficiently.

What is the difference between Computer Support vs Network Technician?

AspectComputer SupportNetwork Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentHelp desks, user support, troubleshooting hardware/softwareNetwork infrastructure, configuring routers/switches, network maintenance
Industry UsageIT support, customer service, small to medium businessesTelecommunications, large enterprise networks, data centers

Computer Support and Network Technician roles both involve technical skills, but Computer Support focuses on troubleshooting hardware and software issues for end-users, while Network Technicians specialize in maintaining and configuring network infrastructure. Both roles often require similar certifications and are essential in IT environments, but they serve different operational needs.

What are popular job titles related to Computer Support jobs in Boston, MA? For Computer Support jobs in Boston, MA, the most frequently searched job titles are:
What job categories do people searching Computer Support jobs in Boston, MA look for? The top searched job categories for Computer Support jobs in Boston, MA are:
What cities near Boston, MA are hiring for Computer Support jobs? Cities near Boston, MA with the most Computer Support job openings:
Computer Support jobs near you
Infographic showing various Computer Support job openings in Boston, MA as of May 2026, with employment types broken down into 1% Internship, 2% As Needed, 49% Full Time, 44% Part Time, 3% Contract, and 1% Nights. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $53,220 per year, or $25.6 per hour.
Dynamic PC Support Techician

Dynamic PC Support Techician

Worldwide TechServices

Needham, MA

Part-time

Posted 12 days ago

Job description

Worldwide TechServices is a global leader in delivering technology services and solutions to the world’s most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world’s leading technology providers, outsourcers, large and small businesses and consumers.

The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately.

Responsibilities

  • Provide customer support for designated equipment
  • Answer client questions in a professional manner
  • Accept and deliver all service calls assigned within the established service level agreement for each client
  • Meet established customer service satisfaction criteria as outlined in established guidelines and policies
  • Complete all administrative tasks associated with each call as documented in established policies and guidelines
  • Complete real-time reporting of all calls as documented in established policies and guidelines
  • Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
  • Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
  • Report all activity in an accurate and timely manner
  • Understand all Safety policies and guidelines and work within the guidelines of policies daily
  • Additional requirements may exist if offer of employment is extended
  • Other duties may be assigned to meet business needs
Qualifications

Education and Experience:

  • Typically requires technical school certification or equivalent and 0-2 years of relevant experience
  • Previous customer service experience is a plus

Certifications and/or Qualifications:

  • Maintain all required OEM Certifications as directed by Management
  • Knowledge of relevant software and hardware
  • Valid Driver’s License and reliable transportation with valid registration and adequate insurance

Skills:

  • Ability to communicate regarding technical issues with clients
  • Ability to drive to client locations
  • Ability to drive long distances, and occasional overnight assignments within other geographies
  • Ability to lift and or move various computer equipment up to 50 lbs
  • Must own a basic repair tool kit

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