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Computer Support Jobs in Worcester, MA (NOW HIRING)

Leidos

CAD Drafter

Framingham, MA

$40K - $72K/yr

Provide cross-office CAD production support as needed, coordinating with CAD leads across Leidos offices to manage workload demands while maintaining quality and schedule commitments. CAD Drafter ...

Allied Consulting Engineering Services

CAD Drafter

Westford, MA · On-site

$23.50 - $31.50/hr

We are looking for a CAD Drafter to turn rough sketches and design concepts into precise, working ... Engineering Support: Assist engineers with daily tasks and help design modifications for existing ...

Leidos

CAD Drafter

Framingham, MA · On-site

$40K - $72K/yr

Provide cross-office CAD production support as needed, coordinating with CAD leads across Leidos offices to manage workload demands while maintaining quality and schedule commitments. CAD Drafter ...

Leidos

CAD Drafter

Framingham, MA · On-site

$35K - $63K/yr

Support remote office overflow CAD workload on a need and availability basis. This will require coordination with other CAD leads in Leidos offices. Required Education & Experience: High School ...

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All JobsComputer Support JobsComputer Support Jobs in Worcester, MA

Computer Support information

See Worcester, MA salary details

$13

$23

$39

How much do computer support jobs pay per hour?

As of Jul 31, 2026, the average hourly pay for computer support in Worcester, MA is $23.50, according to ZipRecruiter salary data. Most workers in this role earn between $17.98 and $26.63 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Computer Support Specialist, and why are they important?

To thrive as a Computer Support Specialist, you need strong technical troubleshooting skills, knowledge of operating systems and hardware, and often a relevant associate degree or certification such as CompTIA A+. Familiarity with help desk ticketing systems, remote support tools, and diagnostic software is typically required. Excellent communication, patience, and problem-solving abilities help you effectively assist users and resolve issues. These skills ensure timely and accurate technical support, leading to higher user satisfaction and efficient IT operations.

What jobs pay 4000 a week without a degree?

Computer support roles typically do not pay $4,000 a week without specialized experience or certifications. High-paying tech jobs such as software developers, network administrators, or cybersecurity specialists may reach that level, often requiring relevant skills, certifications, or extensive experience rather than a formal degree alone.

Which IT job is most in demand?

Computer support roles, such as help desk technicians and technical support specialists, are among the most in demand IT jobs due to ongoing needs for troubleshooting, customer service, and system maintenance. These positions often require strong communication skills and knowledge of operating systems, networking, and common software tools, with certifications like CompTIA A+ enhancing employability.

What is the difference between Computer Support vs Network Technician?

AspectComputer SupportNetwork Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentHelp desks, user support, troubleshooting hardware/softwareNetwork infrastructure, configuring routers/switches, network maintenance
Industry UsageIT support, customer service, small to medium businessesTelecommunications, large enterprise networks, data centers

Computer Support and Network Technician roles both involve technical skills, but Computer Support focuses on troubleshooting hardware and software issues for end-users, while Network Technicians specialize in maintaining and configuring network infrastructure. Both roles often require similar certifications and are essential in IT environments, but they serve different operational needs.

What are computer support specialists?

Computer support specialists are professionals who help individuals and organizations troubleshoot and resolve technical issues related to computer hardware, software, and networks. They provide assistance to users by diagnosing problems, guiding them through solutions, and sometimes repairing or upgrading equipment. These specialists may work in-person, over the phone, or via remote desktop tools, ensuring that users can use their technology effectively and efficiently.

Is helpdesk a good entry level IT job?

Helpdesk positions in computer support are common entry-level IT jobs that involve troubleshooting hardware and software issues, providing technical assistance, and using tools like ticketing systems. They offer opportunities to develop customer service skills, technical knowledge, and certifications such as CompTIA A+ that can lead to advanced IT roles.

What are the most common challenges faced by Computer Support professionals when assisting non-technical users?

One of the main challenges for Computer Support professionals is communicating technical information in a way that non-technical users can easily understand. This often requires patience, strong interpersonal skills, and the ability to quickly assess a user's level of familiarity with technology. Additionally, support staff must troubleshoot a wide range of hardware and software issues, sometimes remotely, which can make diagnosing problems more complex. Balancing multiple support requests and prioritizing urgent issues are also key aspects of the role.

Is AI replacing tech support?

Computer support roles involve troubleshooting and resolving technical issues, and AI tools are increasingly used to automate routine tasks such as password resets and basic troubleshooting. However, human support specialists are still essential for complex problems, customer communication, and personalized assistance, making AI a complement rather than a complete replacement in the field.
What are popular job titles related to Computer Support jobs in Worcester, MA? For Computer Support jobs in Worcester, MA, the most frequently searched job titles are:
What job categories do people searching Computer Support jobs in Worcester, MA look for? The top searched job categories for Computer Support jobs in Worcester, MA are:
What cities near Worcester, MA are hiring for Computer Support jobs? Cities near Worcester, MA with the most Computer Support job openings:
Computer Support jobs near you
Infographic showing various Computer Support job openings in Worcester, MA as of July 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $48,881 per year, or $23.5 per hour.

Dynamic PC Support Techician

Worldwide TechServices

West Boylston, MA • On-site

Part-time

Re-posted 10 days ago

Worldwide TechServices rating

4.9

Company rating: 4.9 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

212th of 220 rated it services

Job description

Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers.
The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately.
Responsibilities
  • Provide customer support for designated equipment
  • Answer client questions in a professional manner
  • Accept and deliver all service calls assigned within the established service level agreement for each client
  • Meet established customer service satisfaction criteria as outlined in established guidelines and policies
  • Complete all administrative tasks associated with each call as documented in established policies and guidelines
  • Complete real-time reporting of all calls as documented in established policies and guidelines
  • Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
  • Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
  • Report all activity in an accurate and timely manner
  • Understand all Safety policies and guidelines and work within the guidelines of policies daily
  • Additional requirements may exist if offer of employment is extended
  • Other duties may be assigned to meet business needs

Qualifications
Education and Experience:
  • Typically requires technical school certification or equivalent and 0-2 years of relevant experience
  • Previous customer service experience is a plus

Certifications and/or Qualifications:
  • Maintain all required OEM Certifications as directed by Management
  • Knowledge of relevant software and hardware
  • Valid Driver's License and reliable transportation with valid registration and adequate insurance

Skills:
  • Ability to communicate regarding technical issues with clients
  • Ability to drive to client locations
  • Ability to drive long distances, and occasional overnight assignments within other geographies
  • Ability to lift and or move various computer equipment up to 50 lbs
  • Must own a basic repair tool kit

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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