Computer Support Specialist Jobs in Decatur, IL (NOW HIRING)

Agri-Fab is a leader in the lawn and garden marketplace with shipments reaching around the globe. As successful as Agri-Fab has become, the core goal has not changed; provide a reliable source of employment for the community.

Agri-Fab also offers affordable on-site childcare, two weeks of paid time off, and a comprehensive benefits package focused on wellness rewards along with 401(k) and company paid life insurance.

And that is just the start! Other benefitsincludetuitionreimbursement, earned wage access, discounts, 10 Paid Holidays and more!

Pay is based on experience.

Job Summary: The Accounts Receivable Specialist:

• Follows specific procedures and routines to receive funds on behalf of the Company and applies the funds towards customers' balances;
• Identifies aging on invoices older than the standard terms of payment;
• Works with the customer to resolve any issues that may be preventing the payment of invoices, including discrepancies in the order, shipping, returns, etc.; and
• Follows specific procedures and routines to prepare invoices to be sent to our customers for orders shipped
• Performs work carefully, with close attention to detail, and accurately, and is thorough in completion of tasks.

Essential Functions:

Required but not limited to

• Partner with the Sales and Customer Success teams to resolve customer issues and collaborate on business process improvement including credit risk assessments.
• Promote customer goodwill through professional credit & collection management and relationship building
• Support key controls and audit compliance activities in relation to the credit and collection's function, while always ensuring integrity and compliance standards
• Review aging and make CM aware of possible issues aiding in department meeting key metrics
• Assist with month end closing processes
• Receives, records, and banks cash, checks, electronic payments and credit memos and applies to appropriate customer invoice or account. These include, but are not limited to, sorting lock box receipts, managing incoming wires & ACH's, processing incoming remote check deposits, and processing incoming E-pay transactions (credit card payments and/or ACH's).
• Uses computers and accounting or ERP software to enter data, store, and analyze information.

• Codes documents and transactions according to established procedures.
• Identifies, enter cases and follow up on various deductions on accounts.
• Checks figures, postings, and documents for correct entry, mathematical accuracy and proper coding.
• Reconciles or notes and reports discrepancies found in records.
• Locate and monitor overdue accounts, using computer records and a variety of automated systems.
• Assists with collections.
• Debits, credits, and totals accounts on computer spreadsheets and databases.
• Prepares customer correspondence.
• Documents communications, actions taken, and account status and maintains open communication with Credit Manager and other team members to facilitate cross-functionality of department.
• Operates 10-key calculators, fax and copy machines.
• Sorts and files, and performs miscellaneous clerical duties.
• Ability to handle multiple tasks simultaneously and with minimal supervision.

Knowledge, Skills and Abilities

• Communication - Excellent interpersonal communication skills to interact effectively with peers, subordinates, engineers, managers, customers and vendors as required
  • Listening - Gives full attention to listening and understanding; asks questions as appropriate and does not interrupt at inappropriate times.
  • Reading and Writing - Understands written sentences and paragraphs in work-related documents; communicates information in emails and documents so others understand
  • Speaking - Talks on the phone or in person or in front of a group to convey information so others understand.
• Professionalism
  • Self-Control - Maintains composure, keeps emotions in check, controls anger, and avoids aggressive behavior, even in difficult situation.
  • Stress tolerance - Accepts criticism and deals calmly and effectively with high-stress situations.
  • Cooperation - Energetic, enthusiastic, and assertive, and works in a constructive and cooperative manner with employees at all levels.
  • Dependability - Demonstrates reliability, responsibility and dependability in fulfilling obligations.
  • Integrity - Displays honesty and ethical behavior.
  • Confidential - Maintains confidentiality of information related to both workers and business activities.
  • Initiative - Persists in the face of obstacles and is willing to take on responsibilities and challenges.
  • Etiquette - Practices good manners and sets an example of proper 'cubicle etiquette'
• Clerical and Customer Service
  • Administration - Knowledgeable of administrative and clerical and processes, such as managing files and records, office procedures and terminology.
  • Service - Provides high-level of customer and personal services.
• Software Skills
  • Microsoft Office Suite - Fluent in Spreadsheet Software (Excel), Word Processing Software (MS Word), Contact Management Software (Outlook), at a minimum
  • Enterprise - ERP Software (MTMS)
  • Internet - Navigates customer websites and researches information on the Internet
  • Sales Force preferred
• Reasoning Skills
  • Problem Solving - Demonstrates effective and creative problem-solving and reasoning skills; Investigates issues and develops solutions
  • Problem Sensitivity - Recognizes when something is wrong or likely to go wrong.
  • Logic - Applies common sense when following written and oral instructions.
  • Getting and Processing Information - Reads reports, analyzes data and identifies root causes for findings.
  • Innovation - Displays openness to and champions creative alternative solutions and options
• Math and Accounting Skills
  • Ability to add subtract, multiply or divide quickly and correctly.
  • Ability to choose the right mathematical methods or formulas to solve a problem.
  • Basic understanding of accounting principles and practices and the reporting of financial data.