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Computer Support Assistant Jobs in Rochester, NY

DCS Lab

Cad/Cam Manager

Rochester, NY · On-site

$80K - $100K/yr

Lead, support, and mentor CAD/CAM designers and digital team members * Help manage daily workflow ... Monitor department performance and help identify areas for improvement * Assist with equipment ...

Ramboll

CAD Technician

Rochester, NY · On-site

$69K - $86K/yr

Support conceptual site layouts, parcel planning, and preliminary utility, roadway, and grading ... * Assist with gathering and interpreting site data, zoning information, and environmental ...

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All JobsComputer Support JobsComputer Support Assistant JobsComputer Support Assistant Jobs in Rochester, NY

Computer Support Assistant information

See Rochester, NY salary details

$11

$18

$25

How much do computer support assistant jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for computer support assistant in Rochester, NY is $18.34, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $20.14 per hour, depending on experience, location, and employer.

What is a computer support assistant?

Computer Support Assistants are professionals who provide technical support and assistance to users experiencing issues with computer hardware, software, or network systems. They help troubleshoot problems, install and configure new technology, and guide users on proper equipment use. Their role is essential in maintaining the smooth operation of computer systems in various organizations, ensuring minimal downtime and efficient resolution of IT-related issues.

What are the key skills and qualifications needed to thrive as a computer support assistant, and why are they important?

A Computer Support Assistant needs a strong understanding of computer hardware, software troubleshooting, and basic networking, usually supported by a relevant associate degree or IT certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and problem-solving abilities help them effectively assist users and resolve issues efficiently. These skills ensure timely technical support, minimize downtime, and promote user satisfaction within an organization.

What are some common challenges faced by computer support assistants, and how can they be effectively managed?

Computer Support Assistants often encounter challenges such as troubleshooting a wide variety of technical issues, managing multiple support requests simultaneously, and communicating solutions to users with varying levels of technical knowledge. To manage these effectively, it's important to prioritize tasks, stay organized, and utilize available documentation and knowledge bases. Strong communication skills and patience can also help in explaining technical information clearly to non-technical users, ensuring issues are resolved efficiently and users feel supported.

What is the difference between Computer Support Assistant vs Help Desk Technician?

AspectComputer Support AssistantHelp Desk Technician
CertificationsBasic certifications like CompTIA A+ often preferredSimilar certifications, often required or preferred
Work EnvironmentSupport in offices, schools, or corporate settingsHelp desk support, often remote or on-site in various industries
Job ResponsibilitiesAssist with hardware/software issues, setup, and troubleshootingRespond to user inquiries, diagnose problems, provide solutions
Industry UsageCommon in education, small businesses, and corporate ITWidespread across IT support services and customer service

Computer Support Assistants and Help Desk Technicians share similar roles in providing technical support, often requiring comparable certifications and working in similar environments. The main difference lies in the scope: Computer Support Assistants typically focus on hardware and basic software support, while Help Desk Technicians may handle a broader range of user issues, including software troubleshooting and remote support.

What skills do you need for a computer support assistant?

A computer support assistant needs strong technical skills in troubleshooting hardware and software issues, knowledge of operating systems, and familiarity with common tools like remote support software. Good communication skills are essential for explaining solutions to users, and basic certifications such as CompTIA A+ can enhance job prospects. Attention to detail and the ability to work under pressure are also important in this role.

What cities near Rochester, NY are hiring for Computer Support Assistant jobs?

Cities near Rochester, NY with the most Computer Support Assistant job openings:

Infographic showing various Computer Support Assistant job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 23% Part Time, and 7% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $38,155 per year, or $18.3 per hour.

Desktop Support Specialist

Rochester, NY

Datrose, Inc
201 - 500 employees
Learn more about Datrose, Incexternal

$23/hr

Full-time

Posted 6 days ago

Job description

Desktop Support Specialist

 40 hrs/wk, 8hrs/day, 8am - 5pm
$23 per hour

  This position supports approximately 150 laptops, 35 computer labs, 600 workstations, and numerous peripherals. Computer lab management, monitoring, maintenance, service tickets, etc.

Troubleshoot and manage deployed services in a multi-user environment. Managing daily operations and student employee support operation.
 Manage college level service desk front end.
 Monitor/manage "Service Desk" ticket queues, includes ticket assignment, problem resolution and ticket closing.
 Assist in administration of Apple, Microsoft and Linux workstations deployed for academic and research needs within the college.
 Hardware, software and networking experience with multiple platforms, hardware and peripherals.
 Troubleshooting and problem-solving experience; computers, software, peripherals, etc.
 Excellent customer service, communications and organizational skills.

If interested in exploring this great opportunity, please apply directly at https://search10.smartsearchonline.com/datrose/jobs/
Veterans are encouraged to apply.
Datrose is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, pregnancy, status as a parent, age, protected veteran status, family medical history or genetic information, political affiliation, status as a qualified individual with disability, or other non-merit-based factors.
 
Authorization to work in the U.S. is a precondition of employment. Datrose does not sponsor employment visas.
 
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