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Computer Support Assistant Jobs in Rochester, NY

Mindex

IT Support Administrator - Hybrid

Rochester, NY · On-site

$40K - $60K/yr

Support and maintain third-party business applications and services. * Assist with security-related ... Bachelor's degree in Computer Science, Information Technology, or related field preferred, or ...

Mindex

IT Support Administrator - Hybrid

Rochester, NY · On-site

$40K - $60K/yr

Support and maintain third-party business applications and services. * Assist with security-related ... Bachelor's degree in Computer Science, Information Technology, or related field preferred, or ...

Mindex

IT Support Administrator - Hybrid

Rochester, NY

$40K - $60K/yr

Support and maintain third-party business applications and services. * Assist with security-related ... Bachelor's degree in Computer Science, Information Technology, or related field preferred, or ...

Monroe Tractor

Product Support Representative

Batavia, NY · On-site

$38K - $42K/yr

Proficient computer technology skills to utilize company-authorized software, internet, email, etc ... Responsibilities * Assist customers by asking questions and listening carefully to their responses.

Kodak

Senior Business Support

Rochester, NY · On-site

$25 - $30/hr

Information Technology • Assist IT management with the coordination of corporate filings ... communication skills and computer skills. • Understanding of business processes and ...

NESCO Inc

Customer Support

Rochester, NY · On-site

$16.75 - $21.50/hr

... * Assist members, clients, providers, sales representatives, and internal/external business ... Windows 10 computer * Client Core i5-7500 processor or equivalent provided equipment * 16 GB memory ...

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Computer Support Assistant information

See Rochester, NY salary details

$11

$18

$25

How much do computer support assistant jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for computer support assistant in Rochester, NY is $18.34, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $20.14 per hour, depending on experience, location, and employer.

What is a computer support assistant?

Computer Support Assistants are professionals who provide technical support and assistance to users experiencing issues with computer hardware, software, or network systems. They help troubleshoot problems, install and configure new technology, and guide users on proper equipment use. Their role is essential in maintaining the smooth operation of computer systems in various organizations, ensuring minimal downtime and efficient resolution of IT-related issues.

What are the key skills and qualifications needed to thrive as a computer support assistant, and why are they important?

A Computer Support Assistant needs a strong understanding of computer hardware, software troubleshooting, and basic networking, usually supported by a relevant associate degree or IT certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and problem-solving abilities help them effectively assist users and resolve issues efficiently. These skills ensure timely technical support, minimize downtime, and promote user satisfaction within an organization.

What are some common challenges faced by computer support assistants, and how can they be effectively managed?

Computer Support Assistants often encounter challenges such as troubleshooting a wide variety of technical issues, managing multiple support requests simultaneously, and communicating solutions to users with varying levels of technical knowledge. To manage these effectively, it's important to prioritize tasks, stay organized, and utilize available documentation and knowledge bases. Strong communication skills and patience can also help in explaining technical information clearly to non-technical users, ensuring issues are resolved efficiently and users feel supported.

What is the difference between Computer Support Assistant vs Help Desk Technician?

AspectComputer Support AssistantHelp Desk Technician
CertificationsBasic certifications like CompTIA A+ often preferredSimilar certifications, often required or preferred
Work EnvironmentSupport in offices, schools, or corporate settingsHelp desk support, often remote or on-site in various industries
Job ResponsibilitiesAssist with hardware/software issues, setup, and troubleshootingRespond to user inquiries, diagnose problems, provide solutions
Industry UsageCommon in education, small businesses, and corporate ITWidespread across IT support services and customer service

Computer Support Assistants and Help Desk Technicians share similar roles in providing technical support, often requiring comparable certifications and working in similar environments. The main difference lies in the scope: Computer Support Assistants typically focus on hardware and basic software support, while Help Desk Technicians may handle a broader range of user issues, including software troubleshooting and remote support.

What skills do you need for a computer support assistant?

A computer support assistant needs strong technical skills in troubleshooting hardware and software issues, knowledge of operating systems, and familiarity with common tools like remote support software. Good communication skills are essential for explaining solutions to users, and basic certifications such as CompTIA A+ can enhance job prospects. Attention to detail and the ability to work under pressure are also important in this role.

What cities near Rochester, NY are hiring for Computer Support Assistant jobs?

Cities near Rochester, NY with the most Computer Support Assistant job openings:

Infographic showing various Computer Support Assistant job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 23% Part Time, and 7% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $38,155 per year, or $18.3 per hour.

IT Support Administrator - Hybrid

Rochester, NY • On-site

Mindex
Software Development • 201 - 500 employees
Learn more about Mindexexternal

$40K - $60K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 24 days ago

Job description

Mindex is looking for a customer-focused onsite IT Support Administrator to provide reliable technical support across our organization. In this role, you’ll configure and maintain employee devices, troubleshoot hardware and software issues, support Microsoft 365 services, and assist with account access, onboarding, security, and IT asset management. The ideal candidate is organized, responsive, and comfortable managing multiple support requests while delivering a positive experience for end users.

Compensation

$40,000 - $60,000

What You'll Accomplish
  • Deploy, configure, and maintain end user Windows and Mac workstations.
  • Provide ongoing support to end users for hardware, software, and access-related issues.
  • Manage and maintain inventory of company IT assets.
  • Troubleshoot operating system, network, software, and application issues.
  • Actively manage multiple support queues by reviewing, prioritizing, investigating, routing, and resolving support requests while ensuring adherence to established service expectations.
  • Support onboarding and offboarding activities including account provisioning, device preparation, and access administration.
  • Create and maintain IT procedures, knowledgebase articles, and technical documentation.
  • Support and administer Microsoft 365 services including:

o   Exchange Online

o   Microsoft Teams

o   SharePoint Online

o   Entra ID (Azure AD)

o   Microsoft Intune / Endpoint Manager

  • Support and maintain third-party business applications and services.
  • Assist with security-related tasks including account reviews, MFA support, endpoint management, and compliance efforts.
On-Call Responsibilities
  • Participate in an after-hours support rotation.
  • Respond to critical alerts, outages, and escalations according to established procedures.

Requirements

  • Bachelor's degree in Computer Science, Information Technology, or related field preferred, or equivalent combination of education and professional experience.
  • Minimum of two years of experience in an IT Help Desk, Desktop Support, Systems Administration, or Technical Support role.
  • Experience supporting Microsoft 365 environments.
  • Experience working with Windows operating systems and Windows Server environments.
  • Experience working with MacOS and Apple Business Manager (ABM).
  • Experience with Microsoft Intune, Entra ID (Azure AD), Office 365, and SharePoint.
  • Experience utilizing ticketing systems and documenting technical procedures.
  • Experience supporting cloud-based platforms or managed service environments is preferred.
  • Experience with monitoring platforms, alerting systems, or incident management processes is a plus.

Why Join Mindex?

For more than 30 years, Mindex has helped organizations solve complex business challenges through custom software, cloud, data, and AI solutions. We combine deep technical expertise with a collaborative culture that empowers our employees to innovate, grow, and make a meaningful impact for our clients.

In our Product division, our teams have built platforms such as SchoolTool, Advanced Analytics, and our Integrations Platform from the ground up, while also supporting solutions like MTSS Edge and ClearTrack that help schools and organizations make smarter, data-driven decisions.

Benefits

  • Flexible Time Off
  • Medical, Dental, and Vision Insurance
  • 401(k) with Company Match
  • Company-Paid Life and Disability Insurance
  • Professional Development Opportunities

Additional Information

Applicants must be authorized to work for any employer in the United States. Mindex is unable to sponsor employment visas at this time.

Physical Requirements/Conditions:

Prolonged periods sitting at a desk and working on a computer
No heavy lifting is expected. Exertion of up to 10 lbs.