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Computer Support Assistant Jobs in Rochester, NY

The Arc Wayne

Direct Support Professional

Newark, NY · On-site

$17.69 - $22.25/hr

Now Hiring - Direct Support Professional"The best thing about this job is the rewarding feeling I ... assist individuals who use wheelchairs and/or walkersAbility to foster teamworkBasic computer ...

IK Systems

Technical Support Specialist

Victor, NY · On-site

$48K - $65K/yr

... Assist in identifying system faults and escalate complex issues to senior team members or ... Associate's degree in computer science, IT, or related field; or equivalent experience. Experience ...

New

IK Systems

Technical Support Specialist

Victor, NY · On-site

$48K - $65K/yr

Track software and firmware updates and assist with planning remote deployments. * Maintain ... Associate's degree in computer science, IT, or related field; or equivalent experience. Experience ...

New

The Arc Wayne

Direct Support Professional

Newark, NY · On-site

$17.69 - $22.25/hr

Now Hiring - Direct Support Professional " The best thing about this job is the rewarding feeling I ... assist individuals who use wheelchairs and/or walkers * Ability to foster teamwork * Basic computer ...

IK Systems

Technical Support Specialist

Victor, NY · On-site +1

... Assist in identifying system faults and escalate complex issues to senior team members or ... Associate's degree in computer science, IT, or related field; or equivalent experience. Experience ...

New

The Arc Wayne

Direct Support Professional

Newark, NY · On-site

$21.19/hr

Now Hiring - Direct Support Professional " The best thing about this job is the rewarding feeling I ... assist individuals who use wheelchairs and/or walkers * Ability to foster teamwork * Basic computer ...

Dental Metrics Maven

Dental CAD/CAM Manager

Rochester, NY · On-site

$90K - $110K/yr

Lead, support, and mentor CAD/CAM designers and digital team members. * Help manage daily workflow ... Monitor department performance and help identify areas for improvement. * Assist with equipment ...

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All JobsComputer Support JobsComputer Support Assistant JobsComputer Support Assistant Jobs in Rochester, NY

Computer Support Assistant information

See Rochester, NY salary details

$11

$18

$25

How much do computer support assistant jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for computer support assistant in Rochester, NY is $18.34, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $20.14 per hour, depending on experience, location, and employer.

What is a computer support assistant?

Computer Support Assistants are professionals who provide technical support and assistance to users experiencing issues with computer hardware, software, or network systems. They help troubleshoot problems, install and configure new technology, and guide users on proper equipment use. Their role is essential in maintaining the smooth operation of computer systems in various organizations, ensuring minimal downtime and efficient resolution of IT-related issues.

What are the key skills and qualifications needed to thrive as a computer support assistant, and why are they important?

A Computer Support Assistant needs a strong understanding of computer hardware, software troubleshooting, and basic networking, usually supported by a relevant associate degree or IT certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and problem-solving abilities help them effectively assist users and resolve issues efficiently. These skills ensure timely technical support, minimize downtime, and promote user satisfaction within an organization.

What are some common challenges faced by computer support assistants, and how can they be effectively managed?

Computer Support Assistants often encounter challenges such as troubleshooting a wide variety of technical issues, managing multiple support requests simultaneously, and communicating solutions to users with varying levels of technical knowledge. To manage these effectively, it's important to prioritize tasks, stay organized, and utilize available documentation and knowledge bases. Strong communication skills and patience can also help in explaining technical information clearly to non-technical users, ensuring issues are resolved efficiently and users feel supported.

What is the difference between Computer Support Assistant vs Help Desk Technician?

AspectComputer Support AssistantHelp Desk Technician
CertificationsBasic certifications like CompTIA A+ often preferredSimilar certifications, often required or preferred
Work EnvironmentSupport in offices, schools, or corporate settingsHelp desk support, often remote or on-site in various industries
Job ResponsibilitiesAssist with hardware/software issues, setup, and troubleshootingRespond to user inquiries, diagnose problems, provide solutions
Industry UsageCommon in education, small businesses, and corporate ITWidespread across IT support services and customer service

Computer Support Assistants and Help Desk Technicians share similar roles in providing technical support, often requiring comparable certifications and working in similar environments. The main difference lies in the scope: Computer Support Assistants typically focus on hardware and basic software support, while Help Desk Technicians may handle a broader range of user issues, including software troubleshooting and remote support.

What skills do you need for a computer support assistant?

A computer support assistant needs strong technical skills in troubleshooting hardware and software issues, knowledge of operating systems, and familiarity with common tools like remote support software. Good communication skills are essential for explaining solutions to users, and basic certifications such as CompTIA A+ can enhance job prospects. Attention to detail and the ability to work under pressure are also important in this role.

What cities near Rochester, NY are hiring for Computer Support Assistant jobs?

Cities near Rochester, NY with the most Computer Support Assistant job openings:

Infographic showing various Computer Support Assistant job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 23% Part Time, and 7% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $38,155 per year, or $18.3 per hour.

Direct Support Professional

Newark, NY • On-site

The Arc Wayne
Individual, Family and Community Social Assistance • 501 - 1,000 employees
Learn more about The Arc Wayneexternal

$17.69 - $22.25/hr

Full-time, Part-time, Per diem

Medical, Dental, PTO

Re-posted 10 days ago

Key responsibilities

  • Support individuals with daily living skills such as housekeeping, cooking, hygiene, and medication management.

  • Build relationships with individuals with disabilities and provide positive behavior support and role modeling.

  • Collaborate with each individual to create growth on personal goals while ensuring health and safety.

Arc Wayne rating

5.9

Company rating: 5.9 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

Now Hiring - Direct Support Professional"The best thing about this job is the rewarding feeling I get in knowing that what I do every day helps make a difference in someone else's day. " - Resident Team MemberWhy Join Our Team:The Arc Wayne, a parent-based organization, advocates for and supports persons of all ages with or without disabilities. We assist individuals in taking their full, independent, productive place in society through an array of quality, individualized services. The Arc Wayne Benefits: Generous Paid Vacation TimeSick Time10 Paid holidaysInsurance - Medical, Dental and VisionTuition ReimbursementPaid TrainingBereavement LeaveEmployee Referral BonusEmployee Assistance ProgramRetirement Plan with Agency MatchOn-the-job paid training provided to learn all the necessary knowledge, skills, and abilities to be successful in the DSP role.And so much more!Work Schedule: full time, part time and relief opportunitiesThe Arc Wayne of Newark, NY, a Human Services Agency, is hiring immediately entry-level full-time, part-time, and per diem/relief Residential Direct Support Professionals (DSP) to support adults with developmental disabilities in obtaining life goals. The role of the DSP is to teach, encourage, inspire, mentor, influence, instruct, nurture, and praise the individuals that you support. As a Residential Direct Support Professional (DSP) you will earn competitive pay of $18.19 per hour for scheduled positions or $21.19 per hour (only in select scheduled positions) or $17.69 per hour for non-drivers.A Day in the Life of a Residential Direct Support Professional ( DSP ): Support individuals with daily living skills including housekeeping, cooking, hygiene, and self-administration of medicationsBuild relationships with people with disabilities and learn their individual differences in ability, personality, interests, learning, motivation, and likes and dislikesWork closely with Resident Team Members to learn each Individual's Life Plan and provide positive behavior support and role modeling to the people we supportCollaborate with each individual support to create growth on personal goals while prioritizing health and safety. Transport and record medical appointments as well as other community activities. You will also administer and chart medications accurately. Residential Direct Support Professionals Qualifications: No previous experience requiredAll Residential Direct Support Professionals must be 18 years of ageHigh School Diploma/GED Valid NYS driver's license preferredAbility to lift up to 50 poundsAbility to physically assist individuals who use wheelchairs and/or walkersAbility to foster teamworkBasic computer literacy including use of email, internet and web-based programsWe are hiring immediately for entry-level candidates with any background. Experience as caregivers, human services, direct care workers, childcare, Home Health Aide or Certified Nursing Assistant (CNA) is a plus! DSP Overnight, Evening, and Daytime shifts available. Paid training and no previous experience required! Start a rewarding career today and make a difference in someones life everyday. Apply now to join our amazing Direct Support Professional ( DSP ) team!
Job Posted by ApplicantPro

What Arc Wayne employees say

Pay

Hours and flexibility

Workplace

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