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Computer Support Assistant Jobs in New York, NY (NOW HIRING)

SafeHorizon

Computer Support Specialist

Manhattan, NY · On-site

$25.83 - $27.48/hr

Supports and maintains user account information including rights, security and systems groups ... Safe Horizon will discuss potential solutions with candidates and may assist where needed and ...

Stellar Services

Computer Support Analyst

Manhattan, NY · On-site

$45K - $85K/yr

Monitor support emails and voicemails received from Client's Asite end users and resolve problems ... * Assist with developing interactive dashboards of Asite data in Power BI. Required Skills:

RecruitingDash

CADD Support Assistant

New York, NY · On-site

$17.50 - $23.25/hr

Close proximity to the beach CADD Support Assistant This Opportunity Under direct supervision ... Under direct supervision, use 3D computer-aided design and drafting (CADD) software to assist with ...

STG International

Medical Support Assistant

New York, NY · On-site

$43K - $56K/yr

JOB SUMMARY: The general duty of the Medical Support Assistant is to provide clerical and ... computer maneuverability. • Must be detailed oriented and have the ability to multi-task.

CARES

IT Support Asst

New York, NY

$40K - $60K/yr

The role of the IT Support Assistant will be an integral part of the IT department, which is ... At least 3 years of experience supporting computer systems, with a strong background and interest ...

CARES

IT Support Asst

New York, NY · On-site

$40K - $60K/yr

The role of the IT Support Assistant will be an integral part of the IT department, which is ... At least 3 years of experience supporting computer systems, with a strong background and interest ...

YAI

Behavior Support Assistant

West Milford, NJ · On-site

Basic computer skills - including email, utilizing Workday and related systems (DA, etc.) to ... Behavior Support Assistants assigned to Standalone Behavior Services must meet the following ...

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Computer Support Assistant information

See New York, NY salary details

$12

$20

$28

How much do computer support assistant jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for computer support assistant in New York, NY is $20.34, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $22.36 per hour, depending on experience, location, and employer.

What is a computer support assistant?

Computer Support Assistants are professionals who provide technical support and assistance to users experiencing issues with computer hardware, software, or network systems. They help troubleshoot problems, install and configure new technology, and guide users on proper equipment use. Their role is essential in maintaining the smooth operation of computer systems in various organizations, ensuring minimal downtime and efficient resolution of IT-related issues.

What are the key skills and qualifications needed to thrive as a computer support assistant, and why are they important?

A Computer Support Assistant needs a strong understanding of computer hardware, software troubleshooting, and basic networking, usually supported by a relevant associate degree or IT certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and problem-solving abilities help them effectively assist users and resolve issues efficiently. These skills ensure timely technical support, minimize downtime, and promote user satisfaction within an organization.

What are some common challenges faced by computer support assistants, and how can they be effectively managed?

Computer Support Assistants often encounter challenges such as troubleshooting a wide variety of technical issues, managing multiple support requests simultaneously, and communicating solutions to users with varying levels of technical knowledge. To manage these effectively, it's important to prioritize tasks, stay organized, and utilize available documentation and knowledge bases. Strong communication skills and patience can also help in explaining technical information clearly to non-technical users, ensuring issues are resolved efficiently and users feel supported.

What is the difference between Computer Support Assistant vs Help Desk Technician?

AspectComputer Support AssistantHelp Desk Technician
CertificationsBasic certifications like CompTIA A+ often preferredSimilar certifications, often required or preferred
Work EnvironmentSupport in offices, schools, or corporate settingsHelp desk support, often remote or on-site in various industries
Job ResponsibilitiesAssist with hardware/software issues, setup, and troubleshootingRespond to user inquiries, diagnose problems, provide solutions
Industry UsageCommon in education, small businesses, and corporate ITWidespread across IT support services and customer service

Computer Support Assistants and Help Desk Technicians share similar roles in providing technical support, often requiring comparable certifications and working in similar environments. The main difference lies in the scope: Computer Support Assistants typically focus on hardware and basic software support, while Help Desk Technicians may handle a broader range of user issues, including software troubleshooting and remote support.

What skills do you need for a computer support assistant?

A computer support assistant needs strong technical skills in troubleshooting hardware and software issues, knowledge of operating systems, and familiarity with common tools like remote support software. Good communication skills are essential for explaining solutions to users, and basic certifications such as CompTIA A+ can enhance job prospects. Attention to detail and the ability to work under pressure are also important in this role.

What cities near New York, NY are hiring for Computer Support Assistant jobs?

Cities near New York, NY with the most Computer Support Assistant job openings:

Infographic showing various Computer Support Assistant job openings in New York, NY as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, and 5% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $42,307 per year, or $20.3 per hour.

Computer Support Rep

Garden City, NY • On-site

Sid Harvey Industries I
See more jobs at Sid Harvey Industries Iexternal

$25 - $28/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 21 days ago

Job description

Level of Contribution = Self

Job Description for: Computer Support Representative – Corporate

Summary:

The Computer Support Representative assists employees with questions and problems concerning computer systems, hardware, and software. Provides support to employees to better understand the ERP system and approved software. Provides users, and occasionally customers, with guidance to correct departments which can further assist any questions or needs. The Computer Support Representative will triage all incoming technical queries and complaints within our ticketing system. The Computer Support Representative should possess the ability to remain professional when working with difficult tasks. Maintain a positive, empathetic and professional attitude. Possess excellent computer knowledge and be able to research and find a solution and respond promptly to all inquiries. Strong communication skills, both verbal and written. Our support team covers from 7:30 AM- 6:00PM weekly and the representative will be assigned a shift during these hours. The representative should be available to work 9:30am – 6:00pm, or 7:30am to 4:00pm weekly, with occasional overtime opportunities, 8:00am – 1:00pm Saturdays.

Reports To:

Support Desk Supervisor

Essential Duties and Responsibilities:

  • Respond to tech inquiries via email, over the phone, or in person.
  • Walk employees step-by-step through the problem-solving process.
  • Troubleshoot communication, network, and hardware issues.
  • Provide guidance to employees to improve their understanding of our systems and services. 
  • Escalate second level issues to others within the department. 
  • Direct non-technical related issues to appropriate departments which can further assist Sid Harvey employees’ questions or needs. 
  • Ability to work independently and part of a team.
  • Ensure satisfaction and provide efficient professional support. 
  • Any other duties and responsibilities as directed.

Qualifications:

  • Knowledge of Office 365, including Word, Excel, Outlook, Teams
  • Prior experience documenting procedures and workflows
  • Knowledge of IBM i-Series is a plus, but not required
  • Prior experience in IT or a support role preferred, but not required

Abilities and Physical Requirements:

  • Must be able to pass a drug test.

Education: High school diploma, general education degree or equivalent. 

Benefits - In addition to highly competitive wages, full-time employees enjoy a very robust benefits package, including:

• Generous company contribution for the employee as well as qualified spouse and dependents insurance for: Medical, Dental, Vision, Life insurance and Long-term disability insurance.

• Paid Vacation, Paid Holidays, Sick Time and Flex time. 

• 401-K with partial company match.

• Profit Sharing

• Earn while you learn with free enrollment into the Blue Hawk University, the industry's premier online-based training academy, offering hundreds of beneficial courses for your general knowledge and continuing education.

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