Computer Network Support Jobs in California (NOW HIRING)

Metro's mission is to provide a world-class transportation system that enhances the quality of life for all who live, work, and play within LA County. Description *THIS POSITION IS TEMPORARY (UP TO 40 HOURS) WITH LIMITED BENEFITS. (Please see Benefits tab for additional information.) No Qualified Candidate Pool (QCP) will be established

You will only be contacted if there is an interest from the hiring department.* Provides initial technical support to users through phone, collaboration applications, or in person by using system administration tools, solving issues, and working with other technical teams to address complex problems. Recruitment Timelines: Interviews are projected to be scheduled for the week of August 24, 2026. These dates are subject to change

We encourage you to monitor your governmentjobs.com profile and emails for the latest updates. Examples of Duties Works the Help Desk providing customer assistance on network resources, including Microsoft Office, Outlook, internet/intranet, and other Metro-standard software; responds to telephone calls, voicemails, and e-mails Assists customers with network and application passwords (reset/unlock/change) Assists with self-service access Logs and assigns trouble tickets, requests, and work orders to corresponding work groups; may gather information and troubleshoot Coordinates the resolution of computer processing problems between users, systems programming, applications programming, computer operations, and telecommunications staff Responds to customer service surveys Distributes pagers and cellular phones Prepares reports and correspondence, generates monthly graphs and statistics, and generates monthly status reports Participates in the department's information security, disaster recovery, and safety programs May be required to perform other related job duties Minimum Qualifications A combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position. Additional experience, as outlined below, may be substituted for required education on a year-for-year basis

A typical combination includes: Education Bachelor's Degree in Computer Science, Management Information Systems, Business, Public Administration, or a related field Experience None Required; experience managing Microsoft Windows network environment or advanced experience with Microsoft Office programs; some positions in this class may require specialized experience in area of assignment Certifications/Licenses/Special Requirements A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions On-call, weekend, overtime work, and travel are required Preferred Qualifications Preferred Qualifications (PQs) are used to identify relevant knowledge, skills, and abilities (KSAs) as determined by business necessity. These criteria are considered preferred qualifications and are not intended to serve as minimum requirements for the position. PQs will help support selection decisions throughout the recruitment.

In addition, applicants who possess these PQs will not automatically be selected. The following are the preferred qualifications: Experience isolating and troubleshooting issues in Microsoft Office Suite applications and end-user hardware Experience configuring and deploying cellular devices, including installing applications, distributing equipment, and asset tracking Experience collaborating with internal departments to address inquiries and deliver tailored solutions Experience maintaining wired and wireless networks while ensuring end-user compliance with organizational security protocols Experience delivering exceptional customer service in a technical environment, including the ability to communicate complex technical concepts clearly and effectively to non-technical users Essential Knowledge Knowledge of (defined as a learned body of information that is required for and applied in the performance of job tasks) Use of network, computers, and various office equipment Office programs Wireless devices and telephones Applicable business software applications Computer operating systems Help desk functions and procedures File access concepts, procedures and commands Good customer service Skill in (defined as the proficient manual, verbal, or mental utilization of data, people, or things) Answering telephone calls and assisting customers with various issues Computer use Using account management tools Use of wireless devices and telephone functions Analyzing situations, troubleshooting and identifying problems, and providing solutions Communicating effectively orally and in writing Interacting professionally with various levels of Metro employees and outside representatives Ability to (defined as a present competence to perform an observable behavior or produce an observable result) Use call reporting/tracking systems Analyze and troubleshoot network connections Analyze and troubleshoot/assist with wireless technical issues Communicate verbally or in writing with vendors Prepare reports and correspondence and maintain accurate records Understand, interpret, and apply laws, rules, regulations, policies, and procedures Perform training on software applications Forecast production needs Read, write, speak, and understand English Special Conditions This job specification is not to be construed as an exhaustive list of duties, responsibilities, or requirements The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of this job Metro provides reasonable accommodation to enable individuals with disabilities to perform the essential functions This classification is at-will and the incumbent serves at the pleasure of the hiring authority when classified as an Intermittent, Emergency, Annuitant, or Temporary employee, is assigned to the Office of Inspector General (OIG) or Board Clerk's Office, and/or reporting directly to the LACMTA Board of Directors Contributes to ensuring that the Equal Employment Opportunity (EEO) policies and programs of Metro are carried out Working Conditions Typical office situation Close exposure to computer monitors and video screen Physical Effort Required Sitting at a desk or table Operate a telephone or other telecommunications device and communicate through the medium Type and use a keyboard and mouse to perform necessary computer-based functions Communicating through speech in the English language required (MN) Metro is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, ancestry, national origin, gender, marital status, sexual orientation, religion, age, veteran status, or disability. Learn more about Metro's Equal Employment Opportunity Program.

Metro does not deny participation in the application process to anyone with prior justice system involvement, in line with Fair Chance hiring practices. Selection Procedure Applicants who best meet job-related qualifications will be invited to participate in the examination process that may consist of any combination of written, performance, or oral appraisal to further evaluate job-related experience, knowledge, skills and abilities. Application Procedure To apply, visit Metro's website at www.metro.net and complete an online Employment Application

Computers are available to complete online Employment Applications at the following Metro locations: METRO Headquarters, Employment Office One Gateway Plaza Los Angeles, CA 90012 Open: Monday through Friday, 8am-4pm (Closed Sat & Sun) Metro Talent Hub 8501 S. Evermont Place Los Angeles, CA 90044 Open: Monday through Friday, 9am-5pm (Closed Sat & Sun) East Los Angeles Customer Center 4501 B Whittier Blvd Los Angeles, CA 90022 Open: Tuesday through Saturday, 10am to 6pm (Closed Sun & Mon) Wilshire/Vermont Customer Center 3183 Wilshire Blvd, Ste 174 Los Angeles, CA 90010 Open: Monday through Friday, 10am-6pm (Closed Sat & Sun) Rosa Parks Customer Center Willowbrook/Rosa Parks Station 11720 Wilmington Ave Los Angeles, CA 90059 Open: Monday through Friday, 6am to 6:30pm (Closed Sat & Sun) Telephone: (213) 922-6217 or persons with hearing or speech impairments can use California Relay Service 711 to contact Metro. All completed online Employment Applications must be received by 5:00 p.m

on the closing date. Late applications will not be considered. *Open to the public and all Metro employees This job bulletin is not to be construed as an exhaustive list of duties, responsibilities, or requirements.

Employees may be required to perform other related job duties.