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Computer Network Support Technician Jobs (NOW HIRING)

Inserso

Network Support Technician

El Paso, TX · On-site

Inserso is seeking Network Support Technicians to provide support to our DHS customers worldwide ... computer languages, operating systems, database/DBMS, and middleware. Required Skills/Experience:

Inserso

Network Support Technician

Dallas, TX · On-site

Inserso is seeking Network Support Technicians to provide support to our DHS customers worldwide ... computer languages, operating systems, database/DBMS, and middleware. Required Skills/Experience:

Inserso

Network Support Technician

Boston, MA · On-site

$55K - $72K/yr

Inserso is seeking Network Support Technicians to provide support to our DHS customers worldwide ... computer languages, operating systems, database/DBMS, and middleware. Required Skills/Experience:

Inserso

Network Support Technician

New Orleans, LA · On-site

Inserso is seeking Network Support Technicians to provide support to our DHS customers worldwide ... computer languages, operating systems, database/DBMS, and middleware. Required Skills/Experience:

Inserso

Network Support Technician

Richmond, VA · On-site

$55K - $72K/yr

Inserso is seeking Network Support Technicians to provide support to our DHS customers worldwide ... computer languages, operating systems, database/DBMS, and middleware. Required Skills/Experience:

Inserso

Network Support Technician

Harlingen, TX · On-site

Inserso is seeking Network Support Technicians to provide support to our DHS customers worldwide ... computer languages, operating systems, database/DBMS, and middleware. Required Skills/Experience:

Inserso

Network Support Technician

Fort Myers, FL · On-site

Inserso is seeking Network Support Technicians to provide support to our DHS customers worldwide ... computer languages, operating systems, database/DBMS, and middleware. Required Skills/Experience:

Inserso

Network Support Technician

Midland, TX · On-site

Inserso is seeking Network Support Technicians to provide support to our DHS customers worldwide ... computer languages, operating systems, database/DBMS, and middleware. Required Skills/Experience:

Inserso

Network Support Technician

Miramar, FL · On-site

Inserso is seeking Network Support Technicians to provide support to our DHS customers worldwide ... computer languages, operating systems, database/DBMS, and middleware. Required Skills/Experience:

Inserso

Network Support Technician

Burlington, MA · On-site

$55K - $72K/yr

Inserso is seeking Network Support Technicians to provide support to our DHS customers worldwide ... computer languages, operating systems, database/DBMS, and middleware. Required Skills/Experience:

Inserso

Network Support Technician

San Antonio, TX · On-site

Inserso is seeking Network Support Technicians to provide support to our DHS customers worldwide ... computer languages, operating systems, database/DBMS, and middleware. Required Skills/Experience:

Inserso

Network Support Technician

Lumpkin, GA · On-site

Inserso is seeking Network Support Technicians to provide support to our DHS customers worldwide ... computer languages, operating systems, database/DBMS, and middleware. Required Skills/Experience:

Inserso

Network Support Technician

Spring, TX · On-site

Inserso is seeking Network Support Technicians to provide support to our DHS customers worldwide ... computer languages, operating systems, database/DBMS, and middleware. Required Skills/Experience:

Inserso

Network Support Technician

San Diego, CA · On-site

$55K - $72K/yr

Inserso is seeking Network Support Technicians to provide support to our DHS customers worldwide ... computer languages, operating systems, database/DBMS, and middleware. Required Skills/Experience:

Inserso

Network Support Technician

Alexandria, VA · On-site

$55K - $72K/yr

Inserso is seeking Network Support Technicians to provide support to our DHS customers worldwide ... computer languages, operating systems, database/DBMS, and middleware. Required Skills/Experience:

Inserso

Network Support Technician

The Woodlands, TX · On-site

Inserso is seeking Network Support Technicians to provide support to our DHS customers worldwide ... computer languages, operating systems, database/DBMS, and middleware. Required Skills/Experience:

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Computer Network Support Technician information

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How much do computer network support technician jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for computer network support technician in the United States is $26.38, according to ZipRecruiter salary data. Most workers in this role earn between $23.32 and $28.37 per hour, depending on experience, location, and employer.

What is a computer network support technician?

Computer Network Support Technicians are IT professionals who help maintain, troubleshoot, and repair computer networks within organizations. They ensure that network systems run smoothly, diagnose issues with hardware and software, and assist users with connectivity problems. Their responsibilities often include installing network equipment, monitoring network performance, and providing technical support to end users. These technicians play a crucial role in keeping business operations running efficiently by minimizing network downtime and resolving technical issues promptly.

What are the key skills and qualifications needed to thrive as a computer network support technician?

To thrive as a Computer Network Support Technician, you need a solid understanding of networking fundamentals, troubleshooting, and hardware/software installation, often backed by an associate degree or relevant certifications like CompTIA Network+. Familiarity with network monitoring tools, operating systems, and ticketing systems is typically required. Strong problem-solving abilities, attention to detail, and effective communication are standout soft skills for this role. These competencies are essential to ensure network reliability, minimize downtime, and provide timely technical support in business environments.

What are some common challenges faced by computer network support technicians, and how can they be managed on the job?

Computer Network Support Technicians often encounter challenges such as troubleshooting complex connectivity issues, managing multiple support requests simultaneously, and staying updated with rapidly changing technologies. Effective time management and prioritization are essential to handle urgent support tickets while maintaining regular maintenance tasks. Additionally, strong communication skills help in clearly explaining technical solutions to non-technical users and collaborating with IT teams. Continuous learning through certifications and training can also make adapting to new network technologies much smoother.

What is the difference between Computer Network Support Technician vs Network Administrator?

AspectComputer Network Support TechnicianNetwork Administrator
CertificationsCompTIA Network+, Cisco CCNA (preferred)CompTIA Network+, Cisco CCNA, or higher certifications
Work EnvironmentHelp desk, troubleshooting, on-site supportNetwork management, configuration, and maintenance
Job ResponsibilitiesAssist with network issues, install hardware/software, support end-usersDesign, implement, and oversee network infrastructure

While both roles involve network-related tasks, the Computer Network Support Technician primarily provides technical support and troubleshooting assistance, whereas the Network Administrator manages and maintains the entire network infrastructure. The technician often works under supervision, focusing on day-to-day support, while the administrator handles planning, configuration, and optimization of networks.

What does a computer network support technician do?

A computer network support technician is responsible for installing, maintaining, and troubleshooting computer networks, including local area networks (LANs), wide area networks (WANs), and internet systems. They diagnose network issues, configure hardware and software, and ensure network security, often using tools like network analyzers and requiring certifications such as CompTIA Network+ or Cisco CCNA. Their work environment typically involves supporting organizational IT infrastructure and assisting users with connectivity problems.

What does a computer support support technician do?

A computer support technician provides technical assistance to users by diagnosing and resolving hardware, software, and network issues. They may install, configure, and maintain computer systems, often using tools like remote support software, and may hold certifications such as CompTIA A+ to ensure technical competence.
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Computer Network Support Technician jobs near you
Infographic showing various Computer Network Support Technician job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $54,870 per year, or $26.4 per hour.

Network Support Technician

El Paso, TX • On-site

Inserso
IT Services • 51 - 200 employees
Learn more about Insersoexternal

Full-time

Re-posted 16 days ago

Job description

Inserso is seeking Network Support Technicians to provide support to our DHS customers worldwide. This position provides onsite and remote Tier 2 support that requires prompt action and quick resolution of user IT issues to minimize downtime. These IT issues include hardware, software, applications, network diagnostics, cloud and other IT services, as requested.
The Network Support Technician reports to an Area Technical Lead and provides IT Field Operations (ITFO) support for 24x7 LANs and associated applications, peripherals, connectivity, and end-users in a Service Desk supported Tier II environment. This position relies on instructions and pre-established guidelines to perform the functions of the job while working independently and/or under immediate supervision. A certain degree of creativity and latitude is required. This position supports Surge Support requirements and is subject to inclusion in future contract iterations based on evolving program needs and contract scope.
Responsibilities:
  • Provide LAN administrator support with the installation, configuration and maintenance of network communication devices, servers, network storage arrays and tape backup units.
  • Provide support of network attached devices such as computers, printers, fax machines, biometric devices, electrocardiograms, x-ray machines, smart display, and sensors.
  • Provide support of mobile and wireless devices to include smartphones, tablets, and hotspots.
  • Assist in testing, applying, and maintaining server configurations and related security patches.
  • Assist in maintaining and checking the health of systems and backups to include restore testing.
  • Monitors ITSM (ServiceNow) assignment groups and applies troubleshooting needed to resolve tickets.
  • Update tickets following documentation templates and/or guidelines to ensure quality requirements are met.
  • Provide daily, weekly, and monthly activity reports describing activities accomplished in a timely manner.
  • Provide inventory support and input to the provided inventory system for the customer.
  • Responsible for installing and maintaining video teleconferencing infrastructure to include assisting with user requests.
  • Participate in pre-scheduled after-hours support of weekly on-call rotation and/or as a team member supporting special projects or events.
  • Conduct or provide new equipment deployments and/or requested deployment support.
  • Provide cabling support and run cables within data centers, LAN rooms and remote wiring closets.
  • Analyzes functional business requirements and design specifications for functional activities.
  • Effectively contribute to technical discussions and develop and present required briefing materials to ensure the customer's needs are met.
  • Should provide identification/fixing for the problems within existing systems design/implementation of new systems, enhances the existing systems and participates in analysis, design, and new construction of next generation IT systems.
  • Responsible for understanding the needs of the customers and the realities of commercially available IT products and creating requirements that will allow implementation by the architecture and engineering team and COTS products.
  • Must possess experience of system engineering in one or more areas including telecommunications concepts, computer languages, operating systems, database/DBMS, and middleware.
Required Skills/Experience:
  • Must be a U.S. Citizen and pass the DHS Employment Eligibility Verification process.
  • Associate Degree or equivalent experience.
  • 1+ years' of IT-related support experience, preferably in a helpdesk or customer support role.
  • Demonstrated ability to troubleshoot and resolve desktop, network, or other IT issues.
  • General knowledge network products and systems.
  • Experience in a rapid paced, time sensitive, high-quality environment.
  • Must have excellent team skills and collaboration skills.
  • Attention to detail and follow-through.
  • Ability to work with minimal supervision.
  • Must pass Motor Vehicle Records check as this position is classified as a "Regular Driver" and overnight travel may be required (Actual travel percentage varies based upon location but is typically less than 20%). Must maintain a state of travel readiness required to take prompt action on support requests which may require local and/or overnight travel to Government locations (Local short notice travel to customer sites is common, extended overnight and air travel is typically less than 5% per year).
  • Must be comfortable working in a Law Enforcement environment which may consist of locations similar to detention facilities, prisons, or jails.
  • If the position requires you to enter certain facilities, you may be required to wear personal protective equipment and adhere to social distancing requirements.
Preferred Skills/Experience:
  • Prior experience providing technical enterprise support within a large, complex organization, dealing with a wide range of users, systems, and networks.
  • Possesses and applies expertise on multiple complex work assignments which are broad in nature, requiring originality and innovation in determining how to accomplish tasks.
  • Ability to apply a comprehensive knowledge across key tasks and high impact assignments.
  • Experience evaluating system performance results and recommending improvements or optimizations.
  • Experience performing IT hardware repairs and installing replacement parts.
  • Experience planning and leading technology assignments and projects.
  • Prior hands-on experience with the setup, configuration and administration of servers and backups.
  • Experience functioning as a technical expert across multiple project assignments.
  • ITIL v4, MCSE, A+, Security+, Network+, or other relevant certifications.
Physical and/or Mental Qualifications:
  • Outstanding communication skills in both formal and informal formats with customers, stakeholders, and technical specialists.
  • This work requires that an individual position themselves to access computer and related equipment connections and be able to transport objects or equipment weighing up to 50 lbs.
EOE, including Disability/Vets.
Reasonable accommodation will be made for qualified individuals with a disability, where such accommodation will not impose an undue hardship during the application process and on the job.

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