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Computer Network Support Technician Jobs (NOW HIRING)

Inserso

Network Support Technician

Tulsa, OK · On-site

Inserso is seeking Network Support Technicians to provide support to our DHS customers worldwide ... computer languages, operating systems, database/DBMS, and middleware. Required Skills/Experience:

Inserso

Network Support Technician

Alexandria, LA · On-site

Inserso is seeking Network Support Technicians to provide support to our DHS customers worldwide ... computer languages, operating systems, database/DBMS, and middleware. Required Skills/Experience:

Inserso

Network Support Technician

Williston, VT · On-site

$55K - $72K/yr

Inserso is seeking Network Support Technicians to provide support to our DHS customers worldwide ... computer languages, operating systems, database/DBMS, and middleware. Required Skills/Experience:

Inserso

Network Support Technician

Florence, AZ · On-site

Inserso is seeking Network Support Technicians to provide support to our DHS customers worldwide ... computer languages, operating systems, database/DBMS, and middleware. Required Skills/Experience:

Inserso

Network Support Technician

Irving, TX · On-site

Inserso is seeking Network Support Technicians to provide support to our DHS customers worldwide ... computer languages, operating systems, database/DBMS, and middleware. Required Skills/Experience:

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Computer Network Support Technician information

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How much do computer network support technician jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for computer network support technician in the United States is $26.38, according to ZipRecruiter salary data. Most workers in this role earn between $23.32 and $28.37 per hour, depending on experience, location, and employer.

What is a computer network support technician?

Computer Network Support Technicians are IT professionals who help maintain, troubleshoot, and repair computer networks within organizations. They ensure that network systems run smoothly, diagnose issues with hardware and software, and assist users with connectivity problems. Their responsibilities often include installing network equipment, monitoring network performance, and providing technical support to end users. These technicians play a crucial role in keeping business operations running efficiently by minimizing network downtime and resolving technical issues promptly.

What are the key skills and qualifications needed to thrive as a computer network support technician?

To thrive as a Computer Network Support Technician, you need a solid understanding of networking fundamentals, troubleshooting, and hardware/software installation, often backed by an associate degree or relevant certifications like CompTIA Network+. Familiarity with network monitoring tools, operating systems, and ticketing systems is typically required. Strong problem-solving abilities, attention to detail, and effective communication are standout soft skills for this role. These competencies are essential to ensure network reliability, minimize downtime, and provide timely technical support in business environments.

What are some common challenges faced by computer network support technicians, and how can they be managed on the job?

Computer Network Support Technicians often encounter challenges such as troubleshooting complex connectivity issues, managing multiple support requests simultaneously, and staying updated with rapidly changing technologies. Effective time management and prioritization are essential to handle urgent support tickets while maintaining regular maintenance tasks. Additionally, strong communication skills help in clearly explaining technical solutions to non-technical users and collaborating with IT teams. Continuous learning through certifications and training can also make adapting to new network technologies much smoother.

What is the difference between Computer Network Support Technician vs Network Administrator?

AspectComputer Network Support TechnicianNetwork Administrator
CertificationsCompTIA Network+, Cisco CCNA (preferred)CompTIA Network+, Cisco CCNA, or higher certifications
Work EnvironmentHelp desk, troubleshooting, on-site supportNetwork management, configuration, and maintenance
Job ResponsibilitiesAssist with network issues, install hardware/software, support end-usersDesign, implement, and oversee network infrastructure

While both roles involve network-related tasks, the Computer Network Support Technician primarily provides technical support and troubleshooting assistance, whereas the Network Administrator manages and maintains the entire network infrastructure. The technician often works under supervision, focusing on day-to-day support, while the administrator handles planning, configuration, and optimization of networks.

What does a computer network support technician do?

A computer network support technician is responsible for installing, maintaining, and troubleshooting computer networks, including local area networks (LANs), wide area networks (WANs), and internet systems. They diagnose network issues, configure hardware and software, and ensure network security, often using tools like network analyzers and requiring certifications such as CompTIA Network+ or Cisco CCNA. Their work environment typically involves supporting organizational IT infrastructure and assisting users with connectivity problems.

What does a computer support support technician do?

A computer support technician provides technical assistance to users by diagnosing and resolving hardware, software, and network issues. They may install, configure, and maintain computer systems, often using tools like remote support software, and may hold certifications such as CompTIA A+ to ensure technical competence.
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Computer Network Support Technician jobs near you
Infographic showing various Computer Network Support Technician job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $54,870 per year, or $26.4 per hour.

Network Support Technician

Ringgold, GA • On-site

Ringgold Telephone Company Inc
Telecommunications • 51 - 200 employees
Learn more about Ringgold Telephone Company Incexternal

$15 - $20/hr

Full-time

Posted 24 days ago

Job description

Job Description

Position Title: Network Support Technician

Department: Network Operations

Reports to: Network Operations Manager

Employment Status: Full-Time

FLSA Status: Non exempt


Position Summary

The Network Support Technician provides support to customer including troubleshooting basic technical issues, documenting and resolving support requests, and escalating more complex problems as needed.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

  • Delivering comprehensive Level 1 IT Support for internal network users and external contracted clients.
  • Owning the diagnosis and resolution of customer service issues across all product lines, coordinating with technical teams as required.
  • Maintaining accurate records of customer interactions and ensure timely follow-up.
  • Ensuring the integrity of customer interactions and service order data through strict adherence to call guidelines.
  • Contributing to the development and maintenance of departmental procedural documentation and instructional resources.
  • Managing customer identification compliance in accordance with established CPNI regulations.
  • Promoting continuous improvement and error reduction by sharing best practices and pursuing professional development.
  • Collaborating with field technicians to troubleshoot and resolve complex customer service issues.
  • Executing comprehensive system and provisioning audits to ensure operational accuracy across switches and devices.
  • Managing the equipment refurbishment cycle to maintain a ready inventory of redistributed hardware.
  • Overseeing after-hours dispatch operations and on-call technician scheduling.
  • Managing the processing and resolution of DMCA violations per legal and departmental protocols.
  • Maintaining accurate inventory tracking and reconciliation for the Call Center.
  • Optimizing field installation workflows through the efficient registration of network hardware.

Minimum Qualifications (Knowledge, Skills, and Abilities)

  • High School Diploma or equivalent is required. Associate's degree or two to five years' experience or equivalent training in computer-based skills is strongly recommended. Extensive knowledge of telephony is required.
  • Working knowledge of MAC Addresses, DHCP Logs, and IP Addresses
  • Familiarity with OTT applications that use the Internet, (Roku, Apple, Cloud computing etc..), fire walls, spyware, malware, and viruses, and computer repair.
  • Knowledge of how the telephone works (tip and ring) and the ability to troubleshoot a problem with the customer. Must demonstrate proficiency in switch testing system and voicemail. Must be able to use these skills in the training of support technicians.
  • Excels through formal and informal training sessions and exhibits a willingness and desire to learn.

Physical Demands

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

RTC is an Equal Opportunity Employer, drug free workplace, and complies with ADA
regulations as applicable.


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