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Computer Call Center Jobs (NOW HIRING)

Network Temp Inc

Call Center Representative

Bronx, NY · On-site

$28 - $29/hr

Extensive phone experience and computer literate. Onsite Our Call center agents need customer service skills, should have experience in a call center and payroll knowledge. A prime candidate would ...

New

Network Temp Inc

Call Center Representative

Bronx, NY · On-site

$28 - $29/hr

Extensive phone experience and computer literate. Onsite Our Call center agents need customer service skills, should have experience in a call center and payroll knowledge. A prime candidate would ...

Network Temp Inc

Call Center Representative

Bronx, NY · On-site

$28 - $29/hr

Extensive phone experience and computer literate. Onsite Our Call center agents need customer service skills, should have experience in a call center and payroll knowledge. A prime candidate would ...

New

The Sydney Call Centre

Remote Call Center Representative

$16.50 - $20.50/hr

The employee will be regularly required to operate a computer and other office equipment, including ... Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and ...

PEARL STREET DENTAL GROUP

Call Center Specialist

Dallas, TX

$16.50 - $20.75/hr

... computer systems - Previous experience in a call center or customer service role is required -Dental office experience is preferred - Knowledge of dental office procedures is a plus - Bilingual in ...

ARCA RECYCLING INC

Call Center Agent

Las Vegas, NV

$16 - $16.50/hr

If you have at least six months of customer service experience (call center, sales, restaurant, hospitality), with excellent communication and accurate computer skills and can work a flexible ...

CUSTOMER CONNEXX LLC

Call Center Agent

Las Vegas, NV · On-site

$16 - $16.50/hr

If you have at least six months of customer service experience (call center, sales, restaurant, hospitality), with excellent communication and accurate computer skills and can work a flexible ...

SPS North America

Call Center Manager

New York, NY · On-site

What You'll Do Team & Call Center Operations * Supervise and support daily call center activities ... Ability to work comfortably on a computer and operate standard office equipment * Ability to lift ...

RemX

Call Center Representative

Atlanta, GA · On-site

$20/hr

Basic computer proficiency (Microsoft Office, CRM tools, or similar) * Banking experience preferred * Reliable, detail-oriented, and able to work in a fast-paced High volume call center experience ...

Tricehealthcare

Call Center Representative

Swansea, IL · On-site

$15.50 - $19.50/hr

Detailed orientated, able to multi task, familiar with use of computer. * Must be customer friendly able to handle a busy call center. * Job duties primarily include answering the phone for all of ...

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Computer Call Center information

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How much do computer call center jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for computer call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What does a computer call center representative do?

A Computer Call Center employee provides technical assistance and support to customers who are experiencing computer-related issues. They typically answer phone calls, emails, or chat messages to troubleshoot hardware, software, or network problems. Their main goal is to resolve issues efficiently, guide users through solutions, and escalate complex problems to higher-level technicians if needed. They may also provide information about products or services and help with installation or setup.

What are the key skills and qualifications needed to thrive as a computer call center representative?

To thrive as a Computer Call Center Representative, you need strong problem-solving skills, technical knowledge of computer systems, and typically at least a high school diploma or relevant IT certifications. Familiarity with customer relationship management (CRM) software, ticketing systems, and remote troubleshooting tools is essential. Excellent communication, patience, and active listening are standout soft skills for effectively assisting customers and resolving issues. These abilities ensure high-quality technical support, customer satisfaction, and efficient resolution of technical inquiries.

What are some common challenges faced by computer call center representatives and how can they be managed?

Computer Call Center representatives often encounter challenges such as handling high call volumes, troubleshooting diverse technical issues, and assisting customers with varying levels of technical knowledge. To manage these challenges, representatives typically rely on robust training, clear escalation paths for complex problems, and strong teamwork within the center. Regular knowledge-sharing sessions and access to updated technical resources also help ensure that agents can provide accurate and efficient support.

What is the difference between Computer Call Center vs Customer Service Representative?

AspectComputer Call CenterCustomer Service Representative
Required CredentialsHigh school diploma, basic computer skills, sometimes technical certificationsHigh school diploma or equivalent, strong communication skills
Work EnvironmentCall centers, office settings, often with multiple agentsOffice or retail settings, direct customer interaction
Employer & Industry UsageTelecommunications, tech support, customer service companiesRetail, banking, healthcare, various service industries
Common Search & ComparisonOften compared for technical support roles and call handlingCompared for direct customer interaction and service skills

The main difference between a Computer Call Center role and a Customer Service Representative is that the Computer Call Center typically involves handling technical support or specialized calls using computer systems, requiring some technical knowledge. Customer Service Representatives focus on general customer inquiries and support across various industries. Both roles require strong communication skills, but the Computer Call Center often demands additional technical certifications or computer proficiency.

What cities are hiring for Computer Call Center jobs?

Cities with the most Computer Call Center job openings:

What are popular job titles related to Computer Call Center jobs?

For Computer Call Center jobs, the most frequently searched job titles are:

Computer Call Center jobs near you
Infographic showing various Computer Call Center job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 12% Part Time, 2% Contract, and 1% Nights. Highlights an 75% Physical, 2% Hybrid, and 23% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Call Center Representative

Los Angeles, CA • On-site

Universal Community Health Center
Outpatient Health Care • 11 - 50 employees
Learn more about Universal Community Health Centerexternal

$25/hr

Full-time

Medical

Posted 28 days ago

Job description

Job Title: Call Center Representative
Department: Clinical - Operations
Reports to: COO
FLSA Status: Non-Exempt
Prepared by: Human Resources
Last Modified: 07/16/2026, 08/13/2026
Job Summary
The Call Center Representative operates a multiline/ACD telephone system to answer a high volume of inbound patient calls across all UCHC clinic sites in a prompt, courteous, and professional manner. This role serves as a centralized point of contact for scheduling, patient inquiries, insurance verification, and general information, ensuring patients are connected to the appropriate care team, service, or resource by performing the following duties.
General Accountabilities
  • Answers a high volume of inbound calls through the multiline/ACD call center telephone system, screening and directing calls and messages to the appropriate department, clinic site, or provider.
  • Documents phone encounters, messages, and call outcomes in the electronic health record (EHR) or call center system in accordance with organizational documentation standards.
  • Schedules, reschedules, and cancels patient appointments across all clinic sites and departments according to established scheduling protocols and provider templates.
  • Verifies medical insurance eligibility and benefits (HMO, PPO, Medicare, Medi-Cal, and other payors) prior to or during scheduling.
  • Acts as a patient relations representative by answering patient inquiries within the limits of their knowledge and UCHC policies and procedures, escalating complex or sensitive issues as needed.
  • Retrieves and responds to messages from the after-hours answering service and coordinates timely handoff of urgent messages to clinical staff.
  • Offers information on available government assistance programs and the sliding fee scale to patients as needed.
  • Follows HIPAA confidentiality and security rules when providing patient information over the phone.
  • Answers questions about the organization and provides callers with accurate information about UCHC services, locations, hours, and directions.
  • Meets established call center performance standards, including call quality, average handle time, and call volume/productivity metrics.
  • Escalates complex, clinical, or urgent calls to the appropriate supervisor, nurse triage line, or department.
  • Participates in ongoing training on scheduling systems, EHR, and call center software and technology.
  • Performs other tasks as deemed reasonable by the Call Center Supervisor.
  • *The company reserves the right to add or change duties at any time.

Requirements
Job Qualifications
  • Education: High school diploma or equivalent required.
  • 1+ year of call center, customer service, or medical office/scheduling experience preferred; experience in a healthcare or FQHC setting strongly preferred.
  • Experience with multiline phone systems, ACD/call center software, and electronic health record (EHR) or practice management scheduling systems preferred.
  • Knowledge of medical terminology and insurance verification (HMO, PPO, Medicare, Medi-Cal) preferred.
  • Ability to type accurately and navigate multiple computer systems simultaneously while speaking with callers.

Skills
  • Excellent verbal and written communication
  • Active listening
  • Service orientation
  • Critical thinking
  • Social perceptiveness
  • Strong customer service skills; ability to remain calm and professional under high call volume
  • Ability to multitask across phone, scheduling, and documentation systems
  • Attention to detail and accuracy in documentation

Skills: Language
  • Bilingual-English/Spanish required.

Physical Requirement
  • Physical effort which may include occasional light lifting to a 25 pound limit, and some bending, stooping or squatting. Considerable walking may be involved. The ability to sit or stand for extended periods of time is required.
  • Flexibility to work in multiple locations throughout the week.
  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • While performing the duties of this job, the employee may be required to travel to all UCHC facilities as needed.
  • Occasionally required to sit and walk.
  • Finger dexterity required.
  • Hand coordination required.
  • Specific vision abilities required for this job include: close vision, distance vision, ability to adjust or focus.

Work Environment
  • Exposure to adverse conditions.
  • Exposure to extreme heat.
  • Exposure to extreme cold.
  • Exposure to wet and/or humid conditions.
  • Exposure to moving mechanical parts.
  • Exposure to high, precarious places.
  • Exposure to fumes or airborne particles.
  • Exposure to toxic or caustic chemicals.
  • Exposure to outside weather conditions.
  • Possible risk of electrical shock.
  • Exposure to explosives.
  • Possible risk of radiation and vibration.
  • Protective clothing or equipment is required including: gloves, helmets, steel-toed boots, protective eyewear.
  • The noise level in the work environment is usually high.

Acknowledgement:
I understand that I may be asked to perform job-related duties not listed in the description and that my duties may change at any time, according to the UCHC needs. Nothing in this position description is intended to create a contract of employment of any type. Employment is strictly on an at-will basis.
Salary Description
$25.00/Hour

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