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Computer Call Center Jobs in Raleigh, NC (NOW HIRING)

Avcend

Call Center representative

Cary, NC · On-site

$20/hr

Basic computer skills (Microsoft applications) Preferred Qualifications: * Pharmacy or healthcare call center experience * Medical office experience or medical terminology knowledge Additional Notes:

Avcend

Call Center Representative

Cary, NC · On-site

$20.40/hr

Basic computer skills (Microsoft applications) Preferred Qualifications: * Pharmacy or healthcare call center experience * Medical office experience or medical terminology knowledge Additional Notes:

DataStaff

Call Center Representatives

Raleigh, NC · Hybrid

$15.50 - $19.50/hr

DataStaff Inc. is seeking several Call Center Agents for contract-to-hire opportunities with one of ... Experience working with fax machines, computer software, and telephone technology * Must have a ...

ClifyX

Call Center Agent

Raleigh, NC · On-site

$14.50 - $19.25/hr

Call Center Agent NCMMIS is in search of 12 Call Center Agent. Labor Category Customer Service ... Experience working with fax machines, computer software, and telephone technology Other ...

ClifyX

Call Center Agent

Raleigh, NC

$14.50 - $19.25/hr

Call Center Agent NCMMIS is in search of 12 Call Center Agent. Labor Category - Customer Service ... Experience working with fax machines, computer software, and telephone technology Other ...

MDS Communications

Call Center Representative

Cary, NC · Remote

$15 - $16/hr

AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with ... Basic computer skills. A commitment and enthusiasm to the charitable and non-profit causes we ...

MDS Communications

Call Center Representative

Cary, NC · Remote

$15 - $16/hr

AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with ... Basic computer skills. A commitment and enthusiasm to the charitable and non-profit causes we ...

MDS Communications

Remote Call Center Agent

Cary, NC · Remote

$15 - $16/hr

AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with ... Basic computer skills. A commitment and enthusiasm to the charitable and non-profit causes we ...

MDS Communications

Remote Call Center Sales Rep

Cary, NC · Remote

$15 - $16/hr

AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with ... Basic computer skills. A commitment and enthusiasm to the charitable and non-profit causes we ...

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Computer Call Center information

See Raleigh, NC salary details

$10

$17

$24

How much do computer call center jobs pay per hour?

As of Jun 5, 2026, the average hourly pay for computer call center in Raleigh, NC is $17.41, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $18.70 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Computer Call Center Representative, and why are they important?

To thrive as a Computer Call Center Representative, you need strong problem-solving skills, technical knowledge of computer systems, and typically at least a high school diploma or relevant IT certifications. Familiarity with customer relationship management (CRM) software, ticketing systems, and remote troubleshooting tools is essential. Excellent communication, patience, and active listening are standout soft skills for effectively assisting customers and resolving issues. These abilities ensure high-quality technical support, customer satisfaction, and efficient resolution of technical inquiries.

What are some common challenges faced by Computer Call Center representatives and how can they be managed?

Computer Call Center representatives often encounter challenges such as handling high call volumes, troubleshooting diverse technical issues, and assisting customers with varying levels of technical knowledge. To manage these challenges, representatives typically rely on robust training, clear escalation paths for complex problems, and strong teamwork within the center. Regular knowledge-sharing sessions and access to updated technical resources also help ensure that agents can provide accurate and efficient support.

What does a Computer Call Center employee do?

A Computer Call Center employee provides technical assistance and support to customers who are experiencing computer-related issues. They typically answer phone calls, emails, or chat messages to troubleshoot hardware, software, or network problems. Their main goal is to resolve issues efficiently, guide users through solutions, and escalate complex problems to higher-level technicians if needed. They may also provide information about products or services and help with installation or setup.

What is the difference between Computer Call Center vs Customer Service Representative?

AspectComputer Call CenterCustomer Service Representative
Required CredentialsHigh school diploma, basic computer skills, sometimes technical certificationsHigh school diploma or equivalent, strong communication skills
Work EnvironmentCall centers, office settings, often with multiple agentsOffice or retail settings, direct customer interaction
Employer & Industry UsageTelecommunications, tech support, customer service companiesRetail, banking, healthcare, various service industries
Common Search & ComparisonOften compared for technical support roles and call handlingCompared for direct customer interaction and service skills

The main difference between a Computer Call Center role and a Customer Service Representative is that the Computer Call Center typically involves handling technical support or specialized calls using computer systems, requiring some technical knowledge. Customer Service Representatives focus on general customer inquiries and support across various industries. Both roles require strong communication skills, but the Computer Call Center often demands additional technical certifications or computer proficiency.

Computer Call Center jobs near you

Call Center representative

Avcend

Cary, NC • On-site

$20/hr

Contractor

Posted 12 days ago

Job description

The Call Center Representative supports Pharmacy Operations by handling inbound and outbound calls related to prescription status, refill scheduling, delivery coordination, and general customer inquiries. This role requires strong communication skills, empathy when speaking with patients, and attention to detail.
Key Responsibilities:
  • Handle inbound and outbound pharmacy-related calls
  • Schedule medication refills and deliveries
  • Answer patient questions and route calls to clinical teams when needed
  • Update patient profiles and document call notes accurately
  • Verify insurance and payment information
  • Identify and report adverse events and product complaints
Required Qualifications:
  • Minimum 1 year of recent call center experience
  • Excellent verbal and written communication skills
  • Professional phone etiquette with strong customer service skills
  • Ability to show empathy when speaking with patients
  • Basic computer skills (Microsoft applications)
Preferred Qualifications:
  • Pharmacy or healthcare call center experience
  • Medical office experience or medical terminology knowledge
Additional Notes:
  • Training and work are fully onsite
  • Good attendance is very important
  • Cell phone usage is not permitted at the desk
  • Onsite gym available
  • Holidays off (unpaid)