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Computer Call Center Jobs in Raleigh, NC (NOW HIRING)

Liveops

Remote Customer Service Representative

Apex, NC · Remote

$20/hr

Computer skills, including navigating multiple systems and documenting call notes. * Strong ... Experience with inbound/outbound customer support; call center experience is a plus. Hours * Choose ...

Liveops

Remote Customer Service Representative

Cary, NC · Remote

$20/hr

Computer skills, including navigating multiple systems and documenting call notes. * Strong ... Experience with inbound/outbound customer support; call center experience is a plus. Hours * Choose ...

Avcend

Customer Support Representative

Cary, NC · On-site

$20/hr

At least 1 year of recent call center experience * Strong communication and customer service skills * Comfortable working with computer systems and Microsoft applications * Pharmacy or healthcare ...

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All JobsComputer Call Center JobsComputer Call Center Jobs in Raleigh, NC

Computer Call Center information

See Raleigh, NC salary details

$10

$17

$24

How much do computer call center jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for computer call center in Raleigh, NC is $17.41, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $18.70 per hour, depending on experience, location, and employer.

What does a computer call center representative do?

A Computer Call Center employee provides technical assistance and support to customers who are experiencing computer-related issues. They typically answer phone calls, emails, or chat messages to troubleshoot hardware, software, or network problems. Their main goal is to resolve issues efficiently, guide users through solutions, and escalate complex problems to higher-level technicians if needed. They may also provide information about products or services and help with installation or setup.

What are the key skills and qualifications needed to thrive as a computer call center representative?

To thrive as a Computer Call Center Representative, you need strong problem-solving skills, technical knowledge of computer systems, and typically at least a high school diploma or relevant IT certifications. Familiarity with customer relationship management (CRM) software, ticketing systems, and remote troubleshooting tools is essential. Excellent communication, patience, and active listening are standout soft skills for effectively assisting customers and resolving issues. These abilities ensure high-quality technical support, customer satisfaction, and efficient resolution of technical inquiries.

What are some common challenges faced by computer call center representatives and how can they be managed?

Computer Call Center representatives often encounter challenges such as handling high call volumes, troubleshooting diverse technical issues, and assisting customers with varying levels of technical knowledge. To manage these challenges, representatives typically rely on robust training, clear escalation paths for complex problems, and strong teamwork within the center. Regular knowledge-sharing sessions and access to updated technical resources also help ensure that agents can provide accurate and efficient support.

What is the difference between Computer Call Center vs Customer Service Representative?

AspectComputer Call CenterCustomer Service Representative
Required CredentialsHigh school diploma, basic computer skills, sometimes technical certificationsHigh school diploma or equivalent, strong communication skills
Work EnvironmentCall centers, office settings, often with multiple agentsOffice or retail settings, direct customer interaction
Employer & Industry UsageTelecommunications, tech support, customer service companiesRetail, banking, healthcare, various service industries
Common Search & ComparisonOften compared for technical support roles and call handlingCompared for direct customer interaction and service skills

The main difference between a Computer Call Center role and a Customer Service Representative is that the Computer Call Center typically involves handling technical support or specialized calls using computer systems, requiring some technical knowledge. Customer Service Representatives focus on general customer inquiries and support across various industries. Both roles require strong communication skills, but the Computer Call Center often demands additional technical certifications or computer proficiency.

Computer Call Center jobs near you
Infographic showing various Computer Call Center job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 13% Part Time, 2% Contract, and 1% Nights. Highlights an 79% Physical, 2% Hybrid, and 19% Remote job distribution, with an average salary of $36,217 per year, or $17.4 per hour.

Patient Financial Services Representative

Durham, NC • On-site

REVCO SOLUTIONS INC
Finance and Insurance • 201 - 500 employees
Learn more about REVCO SOLUTIONS INCexternal

$16/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 15 days ago

Job description

Description:

***On-Site***


Join Our High-Energy Healthcare Call Center Team!


At Revco Solutions we provide exceptional customer service to the patients we service. As a leading healthcare call center, we are seeking highly motivated individuals to join our high-energy call center team. If you are passionate about helping others, thrive in a fast-paced environment, and are committed to delivering outstanding customer service, we want you to be part of our team!


As a Patient Account Specialist, you will play a vital role in assisting the patients we serve by ensuring they receive the support and guidance they need. You will assist the patient with understanding their account and then work with the patient on resolving their balance. 


Revco has a performance-based incentive plan, that includes a monthly bonus, as well as a hybrid in office/work from home opportunity.


Pay: $16/hr. plus incentive program


Other Benefits Include:

  • Medical, Dental, Vision, Life      and Disability Coverage
  • 401(k) Savings Plan with      Company Match
  • Paid Time Off (PTO)
  • Paid Holidays
  • Monthly Bonus Plan 
  • Hybrid opportunities

As a valued team member your responsibilities will include:

  • Answering inbound calls from      patients and addressing any inquiries, concerns, or requests with empathy      and professionalism. 
  • Assisting patients with      insurance inquiries, claims, and billing matters.
  • Providing information about      medical procedures, services, and general healthcare inquiries.
  • Documenting      patient interactions and updating relevant systems according to      established guidelines.

To excel in this role, you should possess the following qualifications:

  • Excellent communication      skills, both verbal and written, with a compassionate and patient-centered      approach.
  • Strong problem-solving skills      and the ability to handle challenging situations with empathy and      professionalism.
  • Ability      to multitask, navigate computer systems efficiently, and type accurately.

Requirements:

  • High school diploma or      equivalent.
  • Proficient in basic computer      applications and the ability to learn new software quickly. 
  • Empathy, compassion, and a      genuine desire to help others.
  • Strong      attention to detail.

So, if you are ready to make a difference and join our industry leading team please apply today!

Requirements: