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Computer Call Center Jobs in Raleigh, NC (NOW HIRING)

MDS Communications

Remote Call Center Associate

Cary, NC · Remote

$15 - $16/hr

AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with ... Basic computer skills. A commitment and enthusiasm to the charitable and non-profit causes we ...

MDS Communications

Remote Call Center Associate

Cary, NC · Remote

$15 - $16/hr

AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with ... Basic computer skills. A commitment and enthusiasm to the charitable and non-profit causes we ...

Mark Jacobson Toyota

Service BDC Representative

Durham, NC · On-site

$15 - $19.25/hr

Previous BDC, call center, or customer service experience preferred * Automotive dealership ... Proficient with CRM systems and basic computer applications Performance Expectations * Appointment ...

prometric

Test Center Administrator (FT)

Raleigh, NC

$13 - $15.50/hr

... the computer-based test center environment. PERKS for employees hired for 20+ hours: (DO NOT EDIT ... Minimum of one year of customer service experience required, in person (call center, retail ...

prometric

Test Center Administrator (FT)

Raleigh, NC · On-site

$13 - $15.50/hr

... the computer-based test center environment. PERKS for employees hired for 20+ hours: (DO NOT EDIT ... Minimum of one year of customer service experience required, in person (call center, retail ...

prometric

Test Center Administrator (FT)

Raleigh, NC · On-site

$13 - $15.50/hr

... the computer-based test center environment. PERKS for employees hired for 20+ hours: (DO NOT EDIT ... Minimum of one year of customer service experience required, in person (call center, retail ...

Mark Jacobson Toyota

Service BDC Representative

Durham, NC · On-site

$15 - $19.25/hr

Previous BDC, call center, or customer service experience preferred * Automotive dealership ... Proficient with CRM systems and basic computer applications Performance Expectations * Appointment ...

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Computer Call Center information

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$10

$17

$24

How much do computer call center jobs pay per hour?

As of Jun 5, 2026, the average hourly pay for computer call center in Raleigh, NC is $17.41, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $18.70 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Computer Call Center Representative, and why are they important?

To thrive as a Computer Call Center Representative, you need strong problem-solving skills, technical knowledge of computer systems, and typically at least a high school diploma or relevant IT certifications. Familiarity with customer relationship management (CRM) software, ticketing systems, and remote troubleshooting tools is essential. Excellent communication, patience, and active listening are standout soft skills for effectively assisting customers and resolving issues. These abilities ensure high-quality technical support, customer satisfaction, and efficient resolution of technical inquiries.

What are some common challenges faced by Computer Call Center representatives and how can they be managed?

Computer Call Center representatives often encounter challenges such as handling high call volumes, troubleshooting diverse technical issues, and assisting customers with varying levels of technical knowledge. To manage these challenges, representatives typically rely on robust training, clear escalation paths for complex problems, and strong teamwork within the center. Regular knowledge-sharing sessions and access to updated technical resources also help ensure that agents can provide accurate and efficient support.

What does a Computer Call Center employee do?

A Computer Call Center employee provides technical assistance and support to customers who are experiencing computer-related issues. They typically answer phone calls, emails, or chat messages to troubleshoot hardware, software, or network problems. Their main goal is to resolve issues efficiently, guide users through solutions, and escalate complex problems to higher-level technicians if needed. They may also provide information about products or services and help with installation or setup.

What is the difference between Computer Call Center vs Customer Service Representative?

AspectComputer Call CenterCustomer Service Representative
Required CredentialsHigh school diploma, basic computer skills, sometimes technical certificationsHigh school diploma or equivalent, strong communication skills
Work EnvironmentCall centers, office settings, often with multiple agentsOffice or retail settings, direct customer interaction
Employer & Industry UsageTelecommunications, tech support, customer service companiesRetail, banking, healthcare, various service industries
Common Search & ComparisonOften compared for technical support roles and call handlingCompared for direct customer interaction and service skills

The main difference between a Computer Call Center role and a Customer Service Representative is that the Computer Call Center typically involves handling technical support or specialized calls using computer systems, requiring some technical knowledge. Customer Service Representatives focus on general customer inquiries and support across various industries. Both roles require strong communication skills, but the Computer Call Center often demands additional technical certifications or computer proficiency.

Computer Call Center jobs near you
Call Center Representative ($20 PH starting)

Call Center Representative ($20 PH starting)

SPECTRUM

Morrisville, NC

$14.50 - $18.75/hr

Full-time

Posted 27 days ago

Spectrum rating

8.0

Company rating: 8.0 out of 10

Based on 585 frontline employees who took The Breakroom Quiz

19th of 76 rated telecommunications companies

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Are you a tech-savvy problem solver? Do you have the patience to help customers and a knack for providing friendly service? Are you great at multitasking and communicating? Then working as a professional Customer Service Representative at Spectrum may be right for you.


As a Customer Service Representative with a focus on Video Repair, you will use your communication and problem-solving skills to nurture and maintain relationships with customers who are subscribed to our high-quality cable and video products. Every day, your work will strengthen connections between Spectrum and our customers.

WHAT OUR CUSTOMER SERVICE REPRESENTATIVES ENJOY MOST

  • Learning about our core TV products, services, and billing processes to provide knowledgeable and timely customer service
  • Representing a Fortune 100 company and being the voice of Spectrum
  • Troubleshooting and resolving technical issues related to cable and video services
  • Interacting with customers through inbound phone calls to resolve a variety of topics, including billing questions, account updates, subscriber challenges, and more
  • Resolving TV inquiries while creating best-in-class customer experiences
  • Working in an open, friendly environment with a supportive, energetic team
     

We’re a large organization with bustling 24/7 call centers offering a variety of shifts. During your shift, you will find yourself in the office answering calls, resolving issues, navigating computer systems, and learning a lot about our business. If you enjoy talking to people and fast-paced work, you’ll thrive inside our customer service environment.


WHAT YOU’LL BRING TO SPECTRUM
Required Qualifications

  • Education: High school diploma or equivalent
  • Schedule: Ability to work a variety of schedules including nights, weekends, and holidays
  • Language: Ability to read, write, speak and understand English

Preferred Qualifications

  • Experience: 6+ months of customer service experience; 1+ year working with computers and software applications; 6+ months of heavy volume phone experience in customer service or a call center
  • Technical Skills: MS Office, computer skills, typing
  • Skills: Communication, organization, time management, multi-tasking, customer service
  • Abilities: Dependable, professional, solution-oriented, results-driven, resilient

#LI-SA3
CRP113 2026-75194 2026
Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.

What Spectrum employees say

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Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Spectrum

Sourced by ZipRecruiter

Spectrum is America's fastest-growing TV, internet and voice provider. Our organization is one filled with a diverse group of hardworking people. They're committed to helping us grow, and we're committed to growing with them because making sure everyone reaches their full potential is a key part of our mission.

Industry

Technology, communication and media and telecommunications

Company size

10,000+ Employees

Headquarters location

Stamford, CT, US

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