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Computer Call Center Jobs in Ottawa, ON (NOW HIRING)

Gabriel Pizza

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BILINGUAL CUSTOMER CARE AGENT

Ottawa, ON · Remote

CA$17.60/hr

Have your own computer equipment, 2 screens and a headset! * Have a dedicated home office space ... call center experience of at least 1 year. Nice to have - experience in the food industry!

City of Ottawa

Client Service Agent

Ottawa, ON · On-site

CA$32.50 - CA$38.03/hr

... in call centre and/or a counter service operations KNOWLEDGE * Knowledge of customer service delivery mechanisms and computer programs as they relate to products and services within the Client ...

City of Ottawa

Client Service Agent - CAS Pool

Ottawa, ON · On-site

CA$32.50 - CA$38.03/hr

... in call centre and/or a counter service operations KNOWLEDGE * Knowledge of customer service delivery mechanisms and computer programs as they relate to products and services within the Client ...

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Mortgage Retention Specialist

Ottawa, ON · On-site

CA$60K - CA$65K/yr

Sound knowledge of various computer applications including Excel, Word, Wealthview * Proficient use ... call centre and multiple digital channels. Members and customers also benefit from an industry ...

City of Ottawa

Customer Service Agent

Ottawa, ON · On-site

CA$61K - CA$72K/yr

... a in call centre and/or a counter service operations KNOWLEDGE * Knowledge of customer service delivery mechanisms, practices and strategies to resolving customer related complaints * Computer ...

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UX Designer

Ottawa, ON · On-site

CA$73K - CA$91K/yr

WHAT YOU BRING Education University degree in Design, Human-Computer Interaction (HCI), Computer ... call centre and multiple digital channels. Members and customers also benefit from an industry ...

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Personal Banking Associate

Nepean, ON · On-site

Sound knowledge of various computer applications such as Excel, Word etc * Good problem-solving ... call centre and multiple digital channels. Members and customers also benefit from an industry ...

Aspire Lifestyles

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Remote Travel Customer Service Representative (Bilingual)

Ottawa, ON · Remote

CA$22 - CA$26/hr

Permanent, Full-Time Pay Range: $22.00 - $26.00 CAD per hour Language Opportunities: We are ... Call center (1+ year) or high-volume service experience preferred · Personal global travel ...

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Mortgage Banker

Hamilton, ON · On-site

CA$3.0K - CA$9.0K/wk

Sound knowledge of various computer applications including Excel, Word etc. * Proven knowledge of ... call centre and multiple digital channels. Members and customers also benefit from an industry ...

City of Ottawa

Police Communicator

Ottawa, ON · On-site

CA$96K - CA$113K/yr

Communication Centre Pay Group: Seven (7) Job Code: 10073659 Work Location: Central - 474 Elgin ... call and keep engaged units current of all pertinent incoming information (via Computer Aided ...

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All JobsComputer Call Center JobsComputer Call Center Jobs in Ottawa, ON

Computer Call Center information

See Ottawa, ON salary details

$8

$18

$34

How much do computer call center jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for computer call center in Ottawa, ON is $18.13, according to ZipRecruiter salary data. Most workers in this role earn between $13.28 and $19.01 per hour, depending on experience, location, and employer.

What does a computer call center representative do?

A Computer Call Center employee provides technical assistance and support to customers who are experiencing computer-related issues. They typically answer phone calls, emails, or chat messages to troubleshoot hardware, software, or network problems. Their main goal is to resolve issues efficiently, guide users through solutions, and escalate complex problems to higher-level technicians if needed. They may also provide information about products or services and help with installation or setup.

What are the key skills and qualifications needed to thrive as a computer call center representative?

To thrive as a Computer Call Center Representative, you need strong problem-solving skills, technical knowledge of computer systems, and typically at least a high school diploma or relevant IT certifications. Familiarity with customer relationship management (CRM) software, ticketing systems, and remote troubleshooting tools is essential. Excellent communication, patience, and active listening are standout soft skills for effectively assisting customers and resolving issues. These abilities ensure high-quality technical support, customer satisfaction, and efficient resolution of technical inquiries.

What are some common challenges faced by computer call center representatives and how can they be managed?

Computer Call Center representatives often encounter challenges such as handling high call volumes, troubleshooting diverse technical issues, and assisting customers with varying levels of technical knowledge. To manage these challenges, representatives typically rely on robust training, clear escalation paths for complex problems, and strong teamwork within the center. Regular knowledge-sharing sessions and access to updated technical resources also help ensure that agents can provide accurate and efficient support.

What is the difference between Computer Call Center vs Customer Service Representative?

AspectComputer Call CenterCustomer Service Representative
Required CredentialsHigh school diploma, basic computer skills, sometimes technical certificationsHigh school diploma or equivalent, strong communication skills
Work EnvironmentCall centers, office settings, often with multiple agentsOffice or retail settings, direct customer interaction
Employer & Industry UsageTelecommunications, tech support, customer service companiesRetail, banking, healthcare, various service industries
Common Search & ComparisonOften compared for technical support roles and call handlingCompared for direct customer interaction and service skills

The main difference between a Computer Call Center role and a Customer Service Representative is that the Computer Call Center typically involves handling technical support or specialized calls using computer systems, requiring some technical knowledge. Customer Service Representatives focus on general customer inquiries and support across various industries. Both roles require strong communication skills, but the Computer Call Center often demands additional technical certifications or computer proficiency.

Computer Call Center jobs near you
Infographic showing various Computer Call Center job openings in Ottawa, ON as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 14% Part Time, 2% Contract, and 1% Nights. Highlights an 77% Physical, 3% Hybrid, and 20% Remote job distribution, with an average salary of $37,720 per year, or $18.1 per hour.

Inbound Contact Centre Agent

Nepean, ON

Costco Wholesale
Retail • 10K+ employees
Learn more about Costco Wholesaleexternal

CA$21/hr

Full-time

Re-posted 6 days ago

Costco rating

8.1

Company rating: 8.1 out of 10

Based on 1,935 frontline employees who took The Breakroom Quiz

2nd of 39 rated national retailers

Job description

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Job Description 

At Costco Wholesale, we're dedicated to providing our members with the highest level of customer service. We are looking to add dynamic and personable individuals to our growing team of inbound contact centre agents.

Look forward to:

  • A fun, fast-paced environment
  • The opportunity to help others by offering excellent member service
  • Continued coaching/training to help you reach goals
  • Personalized mentorship

We're looking for candidates who are:

  • Customer-service minded - Contact centre agents are our members' first point of contact.
  • Flexible - Scheduling to cover our hours of operation and changing priorities.
  • Tech-savvy - We use a variety of computer applications and resources to research each member's inquiry. Proficiency in online ordering, Gmail and Google Drive are assets.
  • Patient - Our members deserve the best service.
  • Organized - To determine the best solution.
  • Able to communicate effectively - Active listening is key and written responses must be clear.

Daily tasks:

  • Responds to member inquiries in a courteous and professional manner by phone and email for Costco.ca deliveries. Helps members with online ordering through the website as required. Areas of inquiry include website navigation, order placement and delivery follow-up. 
  • Keys notes to computer membership record to document action or conversation. Keys notes to phone system log to classify call resolution. 
  • Operates as a liaison between members, vendors, buying and operations employees.
  • Responds to member concerns using problem-solving skills, tact and discretion.
  • Escalates calls to supervisor.
  • Processes a high volume of emails and incoming phone calls.
  • Meets department daily in-bound contact goals.
  • Confirms member addresses, phone numbers, items purchased and quantities.
  • Maintains the quality and consistency of written and oral communications.

Languages:

  • Candidates must be able to communicate in English (oral and written).
  • Bilingualism is preferred.
Pay Details 
$21.00 - 21.00
Pay Rate Type 
Hourly
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What Costco employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Costco logo

About Costco

Sourced by ZipRecruiter

Costco is a membership warehouse club, dedicated to bringing our members the best possible prices on quality brand-name merchandise. With more than 800 locations worldwide, Costco provides a wide selection of merchandise, plus the convenience of specialty departments and exclusive member services, all designed to make your shopping experience a pleasurable one. Today, as the company evolves, it stays true to the qualities that helped attract and retain millions of loyal members around the globe: Commitment to quality. Costco warehouses carry about 4,000 SKUs (stock keeping units) compared to the 30,000 found at most supermarkets. By carefully choosing products based on quality, price, brand, and features, the company can offer the best value to members.

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Issaquah, WA, US

Year founded

1983

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