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Computer Call Center Jobs in Ottawa, ON (NOW HIRING)

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Computer Call Center information

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How much do computer call center jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for computer call center in Ottawa, ON is $18.13, according to ZipRecruiter salary data. Most workers in this role earn between $13.28 and $19.01 per hour, depending on experience, location, and employer.

What does a computer call center representative do?

A Computer Call Center employee provides technical assistance and support to customers who are experiencing computer-related issues. They typically answer phone calls, emails, or chat messages to troubleshoot hardware, software, or network problems. Their main goal is to resolve issues efficiently, guide users through solutions, and escalate complex problems to higher-level technicians if needed. They may also provide information about products or services and help with installation or setup.

What are the key skills and qualifications needed to thrive as a computer call center representative?

To thrive as a Computer Call Center Representative, you need strong problem-solving skills, technical knowledge of computer systems, and typically at least a high school diploma or relevant IT certifications. Familiarity with customer relationship management (CRM) software, ticketing systems, and remote troubleshooting tools is essential. Excellent communication, patience, and active listening are standout soft skills for effectively assisting customers and resolving issues. These abilities ensure high-quality technical support, customer satisfaction, and efficient resolution of technical inquiries.

What are some common challenges faced by computer call center representatives and how can they be managed?

Computer Call Center representatives often encounter challenges such as handling high call volumes, troubleshooting diverse technical issues, and assisting customers with varying levels of technical knowledge. To manage these challenges, representatives typically rely on robust training, clear escalation paths for complex problems, and strong teamwork within the center. Regular knowledge-sharing sessions and access to updated technical resources also help ensure that agents can provide accurate and efficient support.

What is the difference between Computer Call Center vs Customer Service Representative?

AspectComputer Call CenterCustomer Service Representative
Required CredentialsHigh school diploma, basic computer skills, sometimes technical certificationsHigh school diploma or equivalent, strong communication skills
Work EnvironmentCall centers, office settings, often with multiple agentsOffice or retail settings, direct customer interaction
Employer & Industry UsageTelecommunications, tech support, customer service companiesRetail, banking, healthcare, various service industries
Common Search & ComparisonOften compared for technical support roles and call handlingCompared for direct customer interaction and service skills

The main difference between a Computer Call Center role and a Customer Service Representative is that the Computer Call Center typically involves handling technical support or specialized calls using computer systems, requiring some technical knowledge. Customer Service Representatives focus on general customer inquiries and support across various industries. Both roles require strong communication skills, but the Computer Call Center often demands additional technical certifications or computer proficiency.

Computer Call Center jobs near you
Infographic showing various Computer Call Center job openings in Ottawa, ON as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 14% Part Time, 2% Contract, and 1% Nights. Highlights an 77% Physical, 3% Hybrid, and 20% Remote job distribution, with an average salary of $37,720 per year, or $18.1 per hour.

Principal Engineer, IC Systems Architect

Ottawa, ON

Semtech
Semiconductor and Electronic Component Manufacturing • 1 - 5K employees
Learn more about Semtechexternal

CA$140K - CA$165K/yr

Full-time

Re-posted 28 days ago

Key responsibilities

  • Assess system level requirements to meet target applications

  • Map system level requirements onto integrated circuit functional blocks

  • Work with the IC design team to find optimal power, performance, and cost tradeoffs

Job description

Location: Ottawa

Our Team:
Semtech's Signal Integrity Products group designs high performance optical networking product platforms that enable hyperscale data center applications, enterprise networking, wireless infrastructure, including 5G fronthaul, 5G midhaul, and passive optical network/Fibre-to-the-X markets.

To put it simply, whenever you use your computer to browse the latest online deals, whenever you use your smartphone to make a video call, most likely, your data is passing through one of the many high-speed devices designed by the IC team at Semtech. Our experience and expertise ensure we are always pushing the boundaries of networking speed, ensuring the best experience for our end users - you!

Join us, and together we will continue to build a faster, better, and more secure online world for everyone.

Job Summary:
The IC System Architect is an integral part of the integrated circuit design team. Working in close collaboration with analog, digital, firmware design engineers, they are responsible for aiding in the initial feasibility analysis and fabrication process selection. The individual follows the design through to defining a circuit level architecture and verifying the evolving implementation continues to meet the application requirements.

Responsibilities:

  • Assessing system level requirements to meet target applications

  • Mapping system level requirements on to integrated circuit functional blocks

  • Working directly as part of the IC design team to find the optimal power, performance and cost tradeoffs

  • Preliminary circuit-level feasibility for critical elements

  • Detailed modelling of IC and external components to project target performance

  • Algorithm development for on-chip calibration and signal conditioning

Minimum Qualifications:

  • A Bachelor's Degree in a relevant field such as electrical engineering etc.

  • 10 years direct industry experience in IC development for high speed communications systems

  • High speed analog and mixed signal circuit design

  • Through understanding of linear and non-linear channel simulation techniques

  • Deep understanding of signal equalization techniques and clock-and-data recovery for wideband, multi-gigabit systems

The intent of this job description is to describe the major duties and responsibilities performed by incumbents of this job. Incumbents may be required to perform job-related tasks other than those specifically included in this description.

All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.

We may leverage Artificial Intelligence (AI) tools to enhance efficiency during candidate screening, assessment, and recruitment. Final hiring decisions remain with our Hiring Teams, not AI systems.

A reasonable estimate of the pay range for this position is $140,000-$165,000. There are several factors taken into consideration in determining base salary, including but not limited to: job-related qualifications, skills, education and experience, as well as job location and the value of other elements of an employee's total compensation package.

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