Complex Operations Manager Jobs in Maryland (NOW HIRING)

Description

The Network Operations Manager provides operational and technical leadership for enterprise network services delivered under the SEC ISS2 contract. This role manages personnel responsible for telecommunications network design, implementation, and day-to-day operations across voice, data, and video services. The position ensures technical work products are accurate, compliant with design standards and user standards, and delivered on schedule. In alignment with SEC ISS PWS operational requirements, the role supports reliable 24x7x365 network performance and technical leadership for integration and testing of complex large-scale network environments.

* Must reside within a 2–3 hour driving distance of Washington, DC to support occasional in-person collaboration *

Primary Responsibilities

Team Leadership and Service Delivery

- Manage and supervise Voice, Data, and Video teams supporting SEC enterprise operations.

- Assign, prioritize, and monitor work to meet schedule commitments and service expectations.

- Review technical deliverables for correctness, completeness, and adherence to user and design standards.

- Provide technical mentorship, performance oversight, and escalation support for network operations staff.

Telecommunications Network Operations

- Oversee administration of managed network and unified communications services across WAN, LAN, WLAN, voice, and conferencing networks.

- Direct operational activities to maintain network availability, performance, and service continuity in a 24x7x365 environment.

- Ensure network operational documentation is maintained, including SOPs, runbooks, and configuration artifacts.

- Coordinate with internal stakeholders and service providers to resolve telecom and network service issues.

Integration, Testing, and Change Management

- Provide technical leadership for integration and testing of complex, large-scale network solutions.

- Validate readiness of network changes, upgrades, and implementations before production deployment.

- Oversee moves/adds/changes and ensure execution aligns to approved standards and timelines.

- Support controlled change execution with minimal operational disruption and strong technical governance.

Incident Response and Operational Quality

- Lead network incident triage, escalation coordination, and restoration efforts for service-impacting events.

- Support high-priority incident communications and cross-team technical bridge coordination.

- Analyze recurring operational issues and drive corrective actions to improve service quality and stability.

- Track operational outcomes and align team performance with contract reporting and service-level objectives.

Required Qualifications

• Citizenship: Must meet contract requirements.

• Clearance: Ability to obtain and maintain SEC Public Trust (or higher if required).

• Education: Bachelors in a relevant field (e.g., Information Technology, Computer Science, Engineering).

Experience:

• 10+ years of experience managing personnel responsible for telecommunications network design, implementation, and operations.

• Demonstrated experience reviewing work products for correctness, adherence to design concepts, user standards, and schedule compliance.

• Experience leading Voice, Data, and Video network administration and integration/testing of complex large-scale networks.

Technical Skills:

• Telecommunications network operations leadership across Voice, Data, and Video services.

• Oversight of telecommunications network design, implementation, and operations task execution.

• Review of technical work products for correctness, adherence to design concepts and user standards, and schedule/progress tracking.

• Technical leadership in the integration and testing of complex large-scale networks.

Preferred Qualifications

• Experience supporting network operations on a federal civilian IT services contract.

• Experience with enterprise unified communications platforms, such as Cisco UCM, Webex, and Microsoft Teams Rooms.

• Familiarity with Everbridge or similar enterprise incident communication and notification platforms.

• Strong working knowledge of ITIL-based service management and SLA-driven operations.

• Proven ability to lead cross-functional coordination with cybersecurity, cloud, and infrastructure teams.

• CCNP Enterprise

• CCNP Collaboration

• ITIL 4 Foundation

WORK ENVIRONMENT / OTHER

Operational Support: May require participation in on-call or surge support activities to support 24x7x365 operations, depending on operational needs.

Location: Primarily Remote with Onsite Occassionally

Travel: As required per contract direction.

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.

Securing Your Data

Beware of fake employment opportunities using Leidos’ name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system – never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at LeidosCareersFraud@leidos.com.

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

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