Complex Manager Jobs in Azle, TX (NOW HIRING)

Evolution Parking & Guest Services is America’s exclusive provider of specialized valet parking and front door services exclusively for hotels and resorts nationwide. Our strict focus on only serving the hotel industry affords our clients the benefit of a more sophisticated guest service platform without the distractions from other verticals. Hotel Valet Parking Management and Bell Services is our only niche and provided our undivided attention.

There is a distinction between customer service and guest hospitality. We understand this and have established a company philosophy and operational platform with an unprecedented focus on talent selection, guest service training and quality performance.

Evolution Parking & Guest Services is America’s exclusive provider of specialized valet parking and front door services exclusively for luxury hotels and resorts nationwide. Our strict focus on only serving the hotel industry affords our clients the benefit of a more sophisticated guest service platform without the distractions of other verticals. Hotel Valet Parking Management and Bell Services are our only niches and are given our undivided attention.

Our rapid growth nationwide has created a vital role at the corporate office that oversees the critical details in properly launching a new hotel operation. We start approximately four new hotels each month, and in order to ensure all of the little details are met in time and with accuracy, this role is perfect for the right person who loves to multi-task and stay organized when juggling multiple projects at the same time.

The Regional Vice President of Hospitality is a hands-on position that focuses on generating new business, contributing a high level of multi-unit operations, technology integrations, employee development and training, sales and marketing knowledge and expertise. This position focuses on overseeing day to day continuous improvement of all operations, client relations and strategic and tactical functions to maximize operational effectiveness while delivering excellence in service delivery as the industry leader.

• Medical, dental and vision insurance
• PTO
• 401K with company match
• Company-paid Life Insurance
• Career advancement and growth opportunities

• Create, implement, and manage forecasting, planning, and budgeting process for assigned portfolio in the Region.
• Overall responsibility for multi-site operations and service delivery.
• Control spending and keep expenses within approved budget.
• Ensure work environments are safe for team members and customers; promote safe work practices by conducting safety audits and coaching individual staff members.
• Work closely with Regional Directors, Area Managers, Complex Managers, Operations Managers, and clients to define performance measurements and execution.
• Ensure Evolution Parking & Guest Services’ standards of Customer Service are met by all team members in assigned territory.
• Communicate and explain new directives, policies, or procedures to Regional Directors, Area Managers, Complex Managers and Operations Managers.
• Project a positive image of the organization to employees, customers, industry, and community.
• Conduct performance evaluations that are timely and constructive.
• Develop and market new business within territory, including valet parking, self-park, and other support services.
• Develop financial proformas and present business cases to senior management.
• Assist with the development and facilitation of the proposal process for existing and prospective clients for project development, proposal writing, contract negotiations, and client presentations.
• Prioritizes responsibilities and effectively manages various assignments within time constraints using sound organizational skills.
• Implements administrative procedures and makes sound recommendations for program improvement, increasing efficiency and productivity.
• Performs liaison functions with businesses, customers and vendors who require information or resolution of issues.
• Plans, assigns, monitors, and provides management direction to staff; evaluates performance and provides feedback, coaching, and technical and customer service training.
• Perform other duties and ad-hoc project requests, as necessary.

• Bachelor’s degree and a minimum of seven (7) years of related experience and/or training; OR equivalent combination of education and/or experience.
• Experience in multi-site operations management required.
• Experience in parking management, preferably in Hospitality strongly desired.
• Knowledge of parking revenue controls and proper use of basic financial controls.
• Experience supervising, training and effectively evaluating the performance of employees.
• Experience in developing a request for proposal (RFP) strongly desired.
• Extensive knowledge of general business practices including accounting, human resources, and customer service.

Evolution Parking & Guest Services is an Equal Opportunity Employer and with opportunities for advancement. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories.