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Complex Director Jobs in Austin, TX (NOW HIRING)

NinjaOne

Director, Enterprise CSM

Austin, TX · On-site +1

Description Director, Enterprise CSM About the Role NinjaOne is hiring a Director, Enterprise CSM ... Deep experience engaging with executive stakeholders and navigating complex relationships within ...

NinjaOne

Director, Enterprise CSM

Austin, TX · Remote

Director, Enterprise CSM About the Role NinjaOne is hiring a Director, Enterprise CSM to build and ... Deep experience engaging with executive stakeholders and navigating complex relationships within ...

NinjaOne

Director, Enterprise CSM

Austin, TX · Remote

Director, Enterprise CSM About the Role NinjaOne is hiring a Director, Enterprise CSM to build and ... Deep experience engaging with executive stakeholders and navigating complex relationships within ...

Sodexo

Senior Director, Solution Design

Austin, TX · On-site +1

$156K - $242K/yr

Sodexo is seeking a Senior Director of Solution Design (HTM) to lead the development of client ... Serve as the day to day lead for solution architects and supports the solution design on complex ...

Papaya Global

Director of Sales, US

Austin, TX · On-site +1

We're looking for a highly experienced and driven Director of Sales to join our Sales team. In this ... Play a key role in strategic and complex deals. Hands-On Sales Execution * Remain actively involved ...

Jabil Malaysia

Director - Product Engineering

Austin, TX · On-site

$180 - $240/hr

Director of Product EngineeringLocation/ Division Specific Information- Austin, TX/ M06How will you ... Communicate complex issues in simple, actionable terms at all levels within the organization.

New

Motif India Infotech

Director, Accounting

Austin, TX · Remote

$130 - $160/hr

Director, Revenue - Digital Accounting The Director of Revenue - Digital Accounting is a strategic ... Provide technical accounting guidance on complex SaaS, multi-element, and long-term service ...

RWE

Director - BTA Execution

Austin, TX · On-site

Ability to read, interpret, and operationalize complex commercial contracts. * Strong, proven ... direct line authority over those functions. * Skilled at aligning stakeholders with competing ...

TTEC

Director, Accounting

Austin, TX · On-site

$130 - $160/hr

Director, Revenue - Digital Accounting The Director of Revenue - Digital Accounting is a strategic ... Provide technical accounting guidance on complex SaaS, multi-element, and long-term service ...

JLL

Account Director

Austin, TX · On-site

The Account Director creates and manages high-performing teams that deliver operational excellence ... Operational "heft" - Comfort anddemonstratedsuccess with complex, large-scale IFM operations in ...

CLEAResult

Director, Contracts

Austin, TX · On-site

This role oversees and manages a large, complex contract pipeline (40-100 active contracts at any time) with an aggregate total contract value ranging from $100M to $1B+. The Director ensures that ...

RWE

Director, Operational Excellence

Austin, TX · On-site

Exempt The Director, Operational Excellence partners with XPM leadership and key business ... Facilitate alignment across organizations by helping leaders navigate complex business challenges ...

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Complex Director information

What are the key skills and qualifications needed to thrive as a Complex Director?

To thrive as a Complex Director, you need strong leadership abilities, multi-property management experience, and a background in hospitality or property management, often supported by a bachelor’s degree in hospitality or business. Familiarity with property management systems (PMS), financial reporting tools, and revenue management software is typically required. Outstanding interpersonal skills, strategic thinking, and the ability to motivate teams set top candidates apart. These competencies are crucial to ensure operational excellence, maximize profitability, and deliver exceptional guest experiences across multiple properties.

How does a Complex Director typically balance overseeing multiple properties and ensuring consistent operational standards across sites?

A Complex Director is responsible for managing several properties within a portfolio, which requires strong organizational and leadership skills. To maintain consistency, they often establish standardized operating procedures, conduct regular site visits, and hold frequent meetings with property managers. Effective communication and delegation are key, as the director must coordinate with various department heads to align goals and address challenges promptly. This role demands adaptability, as each property may have unique needs, and success depends on fostering collaboration across teams while upholding overall brand and service standards.

What is the difference between Complex Director vs Project Manager?

AspectComplex DirectorProject Manager
CredentialsOften requires advanced degrees in management or industry-specific certificationsTypically holds a bachelor's degree; PMP certification common
Work EnvironmentOversees multiple projects or operations within a complex facility or organizationManages individual projects from initiation to completion
Industry UsageUsed in industries like healthcare, hospitality, or large-scale facilitiesCommon across various industries including construction, IT, and engineering

The Complex Director focuses on overseeing multiple interconnected projects or operations within a large organization, requiring strategic management skills. In contrast, a Project Manager handles specific projects, ensuring they meet goals, deadlines, and budgets. While both roles require strong leadership and organizational skills, the Complex Director's role is broader, often involving higher-level decision-making and coordination across departments.

What is a complex director?

A complex director is a managerial role responsible for overseeing multiple facilities or departments within a large organization, often in industries like hospitality, healthcare, or real estate. The position requires strong leadership, organizational skills, and the ability to coordinate operations across different units, typically involving strategic planning and staff management.

What are the most commonly searched types of Complex jobs in Austin, TX?

The most popular types of Complex jobs in Austin, TX are:

What job categories do people searching Complex Director jobs in Austin, TX look for?

The top searched job categories for Complex Director jobs in Austin, TX are:

What cities near Austin, TX are hiring for Complex Director jobs?

Cities near Austin, TX with the most Complex Director job openings:

Complex Director jobs near you

Director, Enterprise CSM

NinjaOne

Austin, TX • On-site, Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 10 days ago

Job description

Description
Director, Enterprise CSM
About the Role
NinjaOne is hiring a Director, Enterprise CSM to build and lead the team responsible for our largest and most strategic enterprise customer relationships. Enterprise Customer Success Managers act as trusted advisors to executive and operational stakeholders, owning portfolios of high-value accounts and driving retention, adoption, and growth across complex enterprise environments.
This leader will set the strategy and standards for how the team delivers on those outcomes while personally engaging as an executive sponsor on the most critical customer relationships. The Director will partner closely with Sales, Product, Support, and Executive Leadership to ensure enterprise customers realize measurable value from the NinjaOne platform.
This role combines people leadership, strategic account management expertise, and executive presence to scale a high-performing team and represent the voice of the enterprise customer across the organization.
The Director currently leads a team of 6-9 Enterprise CSMs and reports to the VP of Sales.
Travel: Approximately 15%, including onsite Executive Business Reviews, executive sponsor visits, and strategic account planning sessions.
What You'll Be Doing
  • Lead, coach, and develop a team of Enterprise CSMs, setting clear goals, expectations, performance standards, and growth paths for each team member.
  • Own team-level outcomes for customer retention, adoption, expansion, and satisfaction across the enterprise account portfolio.
  • Recruit, hire, and onboard Enterprise CSMs while building a collaborative, accountable, and high-performing team culture.
  • Serve as an executive sponsor and escalation point for NinjaOne's most strategic enterprise accounts, engaging directly with C-level and senior stakeholders.
  • Drive consistency and quality across Executive Business Reviews, Quarterly Business Reviews, account planning, and ongoing customer engagement practices.
  • Partner closely with Sales, Product, Support, and Executive Leadership to align account strategy with company objectives and deliver a seamless enterprise customer experience.
  • Own forecasting, reporting, and executive-level visibility into account health, customer risk, retention, and expansion pipeline across the portfolio.
  • Build and scale repeatable playbooks, processes, and enablement programs that improve team efficiency and customer outcomes.
  • Collaborate with Sales and Customer Success leadership on account segmentation, coverage models, capacity planning, and territory strategy.
  • Identify trends and opportunities across the enterprise portfolio and translate customer insights into actionable strategies for the business.
  • Represent the voice of the enterprise customer in internal strategy, go-to-market, and product roadmap discussions.
  • Perform other duties as needed.

About You
  • 8+ years of enterprise account management, customer success, or strategic account experience within B2B SaaS, including 3+ years in a leadership or people management role.
  • Proven experience leading and scaling enterprise customer success, account management, or strategic account teams.
  • Demonstrated track record of building and coaching high-performing teams that consistently achieve or exceed retention, adoption, and growth targets.
  • Deep experience engaging with executive stakeholders and navigating complex relationships within large enterprise organizations.
  • Strong business acumen with the ability to translate technical capabilities into measurable customer and business value.
  • Experience developing and scaling enterprise account management processes, playbooks, customer lifecycle programs, and EBR/QBR frameworks.
  • Strong ability to identify customer risk, develop mitigation strategies, and mobilize cross-functional teams to protect and grow strategic relationships.
  • Skilled at navigating and influencing complex, cross-functional organizations both internally and externally.
  • Excellent executive communication, organizational, coaching, and people leadership skills.
  • Ability to operate strategically while remaining close enough to the business to support critical customer situations and team execution.
  • Experience with enterprise Customer Success and GTM tools such as Gainsight, Salesforce, Salesloft, or similar platforms preferred.
  • Experience within IT Operations, Endpoint Management, RMM, Security, or adjacent enterprise technology environments preferred.

About Us
NinjaOne unifies IT to simplify work for nearly 40,000 customers in 140+ countries.
The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work. NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years.
What You'll Love
We are a collaborative, kind, and curious community.
We honor your flexibility needs with full-time work that is hybrid remote.
We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance.
We help you prepare for your financial future with our 401(k) plan.
We prioritize your work-life balance with our unlimited PTO.
We reward your work with opportunities for growth and advancement.
Additional Information
This position is NOT eligible for Visa sponsorship.
Due to operational policies, NinjaOne is unable to hire for this role within the city limits of Chicago. We will consider all qualified candidates who reside outside of the city proper or are willing to self-relocate.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.
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