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Complex Care Coordinator Jobs (NOW HIRING)

Advocate Aurora Health

Complex Care Manager

Park Ridge, IL · On-site

$41.10 - $61.65/hr

Offers coordinated, relevant options and services based on assessed needs to ensure patient ... As an expert in care management of clinically complex patients, collaborate and lead discussions ...

Tuesday Health

Care Coordinator (EST)

New York, NY · Remote

$21 - $28.50/hr

Care Coordinator Location: Remote (must be located in EST) Who We Are Tuesday Health is a value ... Support scheduling for Complex Care Navigators * Make patient reminder calls * Facilitate ...

Tuesday Health

Care Coordinator (EST)

Miami, FL · On-site

$18.50 - $24.75/hr

Care Coordinator Location: Remote (must be located in EST) Who We Are: Tuesday Health is a value ... Support scheduling for Complex Care Navigators * Make patient reminder calls * Facilitate ...

Tuesday Health

Care Coordinator (EST)

Charlotte, NC · Remote

$18.75 - $25.50/hr

Care Coordinator Location: Remote (must be located in EST) Who We Are Tuesday Health is a value ... Support scheduling for Complex Care Navigators * Make patient reminder calls * Facilitate ...

Tuesday Health

Care Coordinator (EST)

Atlanta, GA · Remote

$18.50 - $25/hr

Care Coordinator Location: Remote (must be located in EST) Who We Are Tuesday Health is a value ... Support scheduling for Complex Care Navigators * Make patient reminder calls * Facilitate ...

Tuesday Health

Care Coordinator (EST)

Miami, FL · Remote

$18.50 - $24.75/hr

Care Coordinator Location: Remote (must be located in EST) Who We Are Tuesday Health is a value ... Support scheduling for Complex Care Navigators * Make patient reminder calls * Facilitate ...

UnitedHealth Group

Complex Care Navigator

Puyallup, WA · On-site

$22.50 - $29/hr

Complex Care Navigato r is responsible for the completion of set processes and protocols. Works ... in coordination of care * Performs other duties as assigned What are the reasons to consider ...

UnitedHealth Group

Complex Care Navigator

Puyallup, WA · Remote

$22.50 - $29/hr

Complex Care Navigato r is responsible for the completion of set processes and protocols. Works ... in coordination of care * Performs other duties as assigned What are the reasons to consider ...

Tuesday Health

Care Coordinator (EST)

Miami, FL · Remote

$18.50 - $24.75/hr

Care Coordinator Location: Remote (must be located in EST) Who We Are: Tuesday Health is a value ... Support scheduling for Complex Care Navigators * Make patient reminder calls * Facilitate ...

Tuesday Health

Care Coordinator (EST)

Cleveland, OH · Remote

$18.75 - $25.25/hr

Care Coordinator Location: Remote (must be located in EST) Who We Are Tuesday Health is a value ... Support scheduling for Complex Care Navigators * Make patient reminder calls * Facilitate ...

Nationwide Children's Hospital

$166.40K - $215.30K/yr

The Division of Complex Health Care at Nationwide Children's Hospital and the Department of ... Maintains accurate and up-to-date medical records for each patient and coordinates care with other ...

Seamless Assist

Remote Care Coordinator

Dallas, TX

$26 - $32/hr

Position Summary CCA is hiring full-time virtual Care Coordinators to support a growing population of medically complex patients with cardiac conditions, primarily congestive heart failure (CHF)

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How much do complex care coordinator jobs pay per hour?

As of May 28, 2026, the average hourly pay for complex care coordinator in the United States is $22.62, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $25.00 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Complex Care Coordinator, and why are they important?

To thrive as a Complex Care Coordinator, you generally need a background in nursing, social work, or a related health field, along with experience in care management and patient advocacy. Familiarity with care coordination platforms, electronic health records (EHRs), and sometimes certifications like CCM (Certified Case Manager) are often required. Strong communication, problem-solving, and organizational skills help build trust with patients and effectively collaborate with multidisciplinary teams. These skills are essential for ensuring seamless care transitions and improved outcomes for patients with complex health needs.

How does a Complex Care Coordinator typically collaborate with multidisciplinary teams to support patient outcomes?

Complex Care Coordinators work closely with a variety of healthcare professionals, such as physicians, nurses, social workers, and specialists, to develop and implement individualized care plans for patients with complex health needs. They facilitate regular team meetings, share critical patient information, and coordinate services across different providers to ensure continuity of care. Effective communication and organizational skills are essential, as they often serve as the primary point of contact for both the care team and the patient’s family, helping to resolve challenges and streamline care transitions.

What is a Complex Care Coordinator?

A Complex Care Coordinator is a healthcare professional who manages and coordinates care for patients with multiple, chronic, or complex health conditions. Their primary role is to ensure that patients receive comprehensive, continuous care by collaborating with doctors, nurses, social workers, and other healthcare providers. They assess patient needs, develop care plans, facilitate communication among care teams, and help patients navigate healthcare systems. By addressing both medical and social needs, Complex Care Coordinators aim to improve patient outcomes and reduce hospital readmissions.

What is the difference between Complex Care Coordinator vs Care Manager?

AspectComplex Care CoordinatorCare Manager
CredentialsRN, LPN, or social work license often requiredRN, social worker, or licensed professional
Work EnvironmentHospitals, clinics, community health settingsHealthcare facilities, insurance companies, community agencies
Employer & IndustryHealthcare providers, hospitals, health systemsInsurance companies, healthcare organizations, community programs
Primary FocusManaging complex patient cases with multiple conditionsCoordinating overall patient care plans and services

Both roles involve coordinating patient care, but Complex Care Coordinators focus on managing patients with complex health needs, often requiring specialized clinical knowledge. Care Managers typically oversee broader care plans, including resource coordination and patient advocacy. While overlapping, the main difference lies in the complexity of cases handled and the clinical background required.

What cities are hiring for Complex Care Coordinator jobs? Cities with the most Complex Care Coordinator job openings:
What are the most commonly searched types of Complex Care jobs? The most popular types of Complex Care jobs are:
What states have the most Complex Care Coordinator jobs? States with the most job openings for Complex Care Coordinator jobs include:
Complex Care Coordinator jobs near you
Complex Care Manager

Complex Care Manager

Advocate Aurora Health

Park Ridge, IL • On-site

$41.10 - $61.65/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

Advocate Aurora Health rating

7.6

Company rating: 7.6 out of 10

Based on 761 frontline employees who took The Breakroom Quiz

181st of 864 rated healthcare providers

Job description

Department:
11202 Advocate Lutheran General Hospital - Administration: Care Management
Status:
Full time
Benefits Eligible:
Yes
Hours Per Week:
40
Schedule Details/Additional Information:
Monday-Friday 8:00-4:30pm
Pay Range
$41.10 - $61.65
Major Responsibilities:
  • Perform thorough patient assessments, identifying critical health issues and implement targeted interventions and patient-family centered care plans to achieve optimal health outcomes. Collaborate and negotiate effectively with clinically complex patients, family and the clinical team while striving to achieve patient and organizational goals regarding care needs, choices, and satisfaction during discharge planning and care transitions.
  • Aggregate, analyze, interpret and report data on patient outcomes and resource utilization. Facilitate reporting of utilization monitoring and review activities to relevant committees and stakeholders
  • Provide continuity of care and discharge planning services for clinically complex patients compliant with regulatory standards. Offers coordinated, relevant options and services based on assessed needs to ensure patient, families, and the healthcare team are informed and prepared to proceed with accountabilities in a timely manner. Participate in the communication processes to facilitate smooth transitions for patients, families, and staff during patient transfers.
  • Provide advanced clinical guidance and mentorship to frontline care management team members fostering a culture of excellence and continuous improvement. Lead initiatives aimed at enhancing care quality, patient safety, and overall healthcare delivery efficiency.
  • Advocate for patients and their families to ensure their voices are heard and their needs are met within the healthcare system while optimizing the utilization of hospital resources ensuring cost-effective care delivery and adherence to regulatory guidelines.
  • Initiate internal and external referrals to assure timely progression of care and transitions for clinically complex patients. Document discharge planning interventions and utilization review activity according to department and organization standards in a timely manner. Perform and document accurate and timely concurrent and retrospective reviews for clinically complex patients based on approved criteria by department standards.
  • Communicate effectively with the healthcare team regarding clinically complex patients. Partner with Social Work and unlicensed support personnel to effectively establish and implement a safe plan of care. Serves as a leader of the multidisciplinary rounds and work closely with clinical team members, hospital departments and ancillary services to identify and resolve barriers to discharge, expedite care delivery to avoid delays in timely service provision, and implement and report on care coordination and discharge planning.
  • As an expert in care management of clinically complex patients, collaborate and lead discussions with managers, physicians, medical directors, advisory groups, and treatment teams for issues related to physician practices and best practices for the patient care plans. Refer cases to physician advisors as needed to ensure efficient progression of care, accurate status, and compliance with regulatory guidelines. Maintain knowledge of healthcare regulations, reimbursement issues, impact on length of stay and community-based resources. Deliver CMS regulatory notices within CMS established timeframes, as appropriate based on-site guidelines.
  • Develop and maintain productive relationships with community-based agencies, particularly those serving clinically complex patients. Represent Advocate Health in a positive manner, working collaboratively, internally and externally to meet patient and family needs. Collaborate with Advocate Health Ambulatory Care Management and Continuing Health to achieve mutual goals and outcomes.
  • Demonstrate knowledge and skills necessary to provide care appropriate to the age of the patients served. Understand principles of growth and development over the lifespan and possess the ability to assess data reflective of the patient status and interpret the appropriate information needed to identify each patient's age-specific needs, and provide the care needed as described in departmental policies and procedures.
  • Age-specific information is further developed in the departmental job standards.

Licensure, Registration, and/or Certification Required:
  • Registered Nurse License issued by the State in which the team member practices.
  • Accredited Care Manager (ACM) certification issued by the American Case Management Association (ACMA) needs to be obtained within 2 years, or
  • Care Manager Certified (CMC) certification issued by the National Academy of Certified Care Managers (NACCM) needs to be obtained within 2 years, or
  • Nurse Case Management (RN-BC) certification issued by the American Nurses Credentialing Center (ANCC) needs to be obtained within two (2) years.

Education Required:
  • Bachelor's degree in nursing

Experience Required:
  • 2 years of clinical nursing experience and 3 years of care management experience

Knowledge, Skills & Abilities Required:
  • Ability to prioritize and organize work.
  • Effective communication skills.
  • Utilization of critical thinking and timely decision making.
  • Ability to navigate the electronic health record.
  • Basic utilization of MS Office products.
  • Knowledge of Medicare A and B guidelines.
  • Knowledge of managed care program requirements/implications.
  • Ability to apply elements of utilization management programs.

Physical Requirements and Working Conditions:
  • Must be able to sit up to approximately 50 percent of the workday; stand and walk for the equivalent of several blocks at a time.
  • Must lift up to 10 lbs. continuously, up to 20 lbs. frequently, and up to 50 lbs. occasionally.
  • Manual dexterity required for operation computer and calculator.
  • Visual acuity required for facilitating review of written documents/computer screens, medical records, and to record information accurately.
  • Clear verbal communications and hearing acuity required for receiving instructions and converse on standard telephone.
  • Functional speech and hearing to allow for effective communication of instructions and conversation over the telephone.
  • Exposed to normal office environment; including usual hazards related to operating electrical equipment.
  • Operates all equipment necessary to perform the job.

Preferred Job Requirements:
This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.
Our Commitment to You:
Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more - so you can live fully at and away from work, including:
Compensation
  • Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
  • Premium pay such as shift, on call, and more based on a teammate's job
  • Incentive pay for select positions
  • Opportunity for annual increases based on performance

Benefits and more
  • Paid Time Off programs
  • Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
  • Flexible Spending Accounts for eligible health care and dependent care expenses
  • Family benefits such as adoption assistance and paid parental leave
  • Defined contribution retirement plans with employer match and other financial wellness programs
  • Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.
About Advocate Health
Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation's largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

What Advocate Aurora Health employees say

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About Advocate Healthcare

Sourced by ZipRecruiter

Advocate Healthcare, based in Oak Lawn, Illinois, United States, is a leading figure in the health care industry. Accessible via their official website, 'advocatehealth.com', this organization provides a wide variety of medical services and treatment options. Founded in 1995 through a merger of Evangelical Health Systems Corporation and Lutheran General HealthSystem, Advocate Healthcare has grown exponentially over the years. Now, it operates more than 400 sites of care, including 12 hospitals that encompass 11 acute care hospitals, the state’s largest integrated children’s network, five Level I trauma centers, and three Level II trauma centers. Upholding their values of equality, compassion, excellence, partnership and stewardship, Advocate Healthcare's mission is centered on building lifelong relationships with patients by delivering the best health outcomes and highest level of service through an integrated approach to care and wellness.

Industry

Hospitals and health care and social assistance

Company size

10,000+ Employees

Headquarters location

Oak Lawn, IL, US

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