Compensation Associate Jobs in Reston, VA (NOW HIRING)

IntroductionAhold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which also includes five leading omnichannel grocery brands – Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Ahold Delhaize USA associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.

OverviewAhold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which includes five leading omnichannel grocery brands - Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Our associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.
Position Summary
The Analyst III role is a senior-level adjusting position responsible for the management of the organization's most complex, high-dollar, and litigated Workers' Compensation claims. This role functions as a technical expert and trusted advisor, providing advanced claim strategy, mentoring to developing analysts, and backup support to the Team Manager as needed. The role does not have direct people-management responsibility.
Our flexible/hybrid work schedule includes 1 in-person day at one of our core locations and 4 remote days.
Applicants must be currently authorized to work in the United States on a full-time basis.

Responsibilities

• Manage a complex caseload of high-dollar and litigated Workers' Compensation claims in compliance with applicable state laws, Medicare regulations, and company policies.
• Conduct in-depth investigations, develop comprehensive claim strategies, evaluate exposure, and establish and maintain appropriate reserves.
• Exercise settlement and negotiation authority on individual claims up to $175,000, in accordance with corporate authority guidelines.
• Assign, direct, and manage external resources including defense counsel, investigators, and rehabilitation vendors to drive timely, cost-effective claim resolution.
• Represent the organization in mediations, hearings, and other litigation-related proceedings as the technical subject matter expert.
• Serve as a technical resource to Company leadership, Human Resources, Safety, and other partners regarding complex claim issues, trends, and risk exposure.
• Lead and participate in departmental and cross-functional projects, including initiatives focused on litigation strategy, process improvement, compliance, cost containment, training, and system enhancements.
• Analyze data and claim outcomes to support project recommendations and help drive continuous improvement.
• Mentor and coach assigned Analysts to strengthen claims fundamentals, time management, and litigation handling skills, preparing them for progression to higher-level roles.
• Provide coverage and decision-making support in the absence of the Team Manager, including escalation guidance and file strategy review.
• Communicate clearly and professionally with internal stakeholders, claimants, attorneys, and vendors while maintaining strict confidentiality.
  Financial & Operational Impact
  
  • Manages a significant book of WC claims with financial exposure of approximately $100M.
  • Identifies loss trends and communicates insights to Safety and leadership to support injury prevention and cost-containment initiatives.
  • Serves as a primary escalation point for complex claim issues impacting associates, vendors, and the organization.

Requirements

• Minimum 10 years of progressively responsible experience handling complex, high-dollar, litigated Workers' Compensation claims.
• Active adjuster license(s), as required by jurisdiction (or ability to obtain).
• Bachelor's degree or equivalent professional experience.
• Advanced knowledge of Workers' Compensation statutes, legal procedures, Medicare compliance, and medical terminology.
• Demonstrated ability to mentor and coach peers in claims best practices.

• Professional claims or risk management designation (AIC, ARM, CPCU, or similar).
• Experience supporting self-insured programs, captives, or complex risk structures.
• Legal or litigation support background related to Workers' Compensation (formal legal degrees not required).

• High-level negotiation, analytical, and strategic thinking skills.
• Strong communication and influence skills across all organizational levels.
• Ability to manage competing priorities in a fast-paced, high-exposure environment.
• Demonstrated adaptability and comfort operating as a senior technical authority.