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Community Operations Jobs in California (NOW HIRING)

Associa

Community Director

San Diego, CA · On-site

$110K - $115K/yr

Community Director - Are You Ready to Lead, Inspire & Shape Communities in San Diego, CA? Associa ... Oversee all operational functions , from administrative workflows to financial processes * Review ...

lewiscareers

Community Administrator

Rancho Cucamonga, CA · On-site

$24.50/hr

... operations • Answer phones and emails while handling resident inquiries and requests • Assist in the sales process by touring prospective residents and helping lease new apartment homes • ...

Sun Communities, Inc.

Community Manager

West Covina, CA · On-site

$24 - $26/hr

$24-$26 per hour Overview The Community Manager is responsible for the overall operation, financial performance, and resident satisfaction within the community. This role serves as the primary point ...

MidPen Housing

Community Manager (Summer Oaks)

Sonoma, CA · On-site

$25.62 - $28.81/hr

Summer Oaks Community Manager The Property Management team is responsible for operating and ... You'll oversee the daily operations of one or more affordable housing properties while making a ...

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Community Operations information

What is community operations?

Community Operations refers to the teams and processes focused on supporting and managing the experience of a company’s user or customer community. This role typically involves handling customer support, developing and enforcing community guidelines, resolving disputes, collecting user feedback, and ensuring a safe and engaging environment for all members. Community Operations professionals often work cross-functionally with product, marketing, and policy teams to address user issues and improve the community experience. The goal is to build trust, maintain community standards, and support sustainable growth.

What are the key skills and qualifications needed to thrive as a community operations professional?

To excel in Community Operations, you need strong analytical abilities, problem-solving skills, and a background in operations management or a related field. Familiarity with customer support platforms, CRM systems, and data analysis tools like Excel or SQL is commonly required. Excellent communication, empathy, and adaptability are crucial soft skills for managing community interactions and resolving issues effectively. These skills ensure efficient community support, improved user satisfaction, and streamlined operational processes.

What are some common challenges faced in a community operations role and how can they be addressed?

Community Operations professionals often face challenges such as managing high volumes of user inquiries, maintaining consistent community standards, and balancing the needs of diverse stakeholders. Addressing these challenges usually involves developing clear processes for moderating content, efficiently resolving user issues, and fostering open communication within the team. Leveraging data analytics and automation tools can also help streamline workflows and improve response times, ensuring a positive experience for both users and the organization.

What is the difference between Community Operations vs Community Management?

AspectCommunity OperationsCommunity Management
Primary FocusSupporting community infrastructure, processes, and toolsEngaging and growing the community, fostering relationships
Skills RequiredData analysis, process optimization, technical knowledgeCommunication, relationship building, content creation
Work EnvironmentCross-functional teams, internal operationsPublic-facing, community platforms, social media
Common UsageCompanies focusing on scalable community supportBrands aiming to build active, engaged communities

While both roles support communities, Community Operations centers on infrastructure and processes, ensuring smooth functioning. Community Management emphasizes engagement and relationship-building to foster a vibrant community environment.

What are the most commonly searched types of Community Operations jobs in California?

The most popular types of Community Operations jobs in California are:

What are popular job titles related to Community Operations jobs in California?

For Community Operations jobs in California, the most frequently searched job titles are:

What job categories do people searching Community Operations jobs in California look for?

The top searched job categories for Community Operations jobs in California are:

What cities in California are hiring for Community Operations jobs?

Cities in California with the most Community Operations job openings:

Community Operations jobs near you
Infographic showing various Community Operations job openings in California as of August 2026, with employment types broken down into 1% As Needed, 86% Full Time, 9% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution.

Community Relations Representative

San Diego, CA • On-site

Essex Property Trust, Inc.
See more jobs at Essex Property Trust, Inc.external

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 23 days ago

Essex Property Trust rating

7.9

Company rating: 7.9 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

Job description

City
San DiegoState
CaliforniaJob Location
SAN 132 Summit Park Village AptPosition Type
Regular
The Community Relations Representative plays a vital role in delivering an exceptional experience throughout the customer life cycle. As the primary point of contact for residents, this role focuses on fostering positive relationships, managing communication, ensuring smooth move-in and move-out processes, and supporting community management operations with a high level of customer service and professionalism. Work primarily conducted in person in an assigned Essex office to communicate with residents and prospective residents in person, relying on virtual communication when that is not possible.
WHAT YOU WILL DO:
  • Serve as the primary in person contact for residents.
  • Serve as the primary contact to manage all communications and inquiries via the customer relationship management (CRM) system.
  • Facilitate seamless move-in and move-out experiences, including handling necessary paperwork, conducting in-person identification checks, and addressing resident questions both in-person and virtually (if necessary). By appointment and drop in.
  • Promote excellent resident experience by addressing questions and concerns promptly and professionally, both in-person and virtually (if necessary). By appointment and drop in.
  • Manage and respond to portfolio tasks and calls through Funnel, meeting required response times and company standards.
  • Maintain in-depth knowledge of the assigned community portfolio, including property-specific features and operations.
  • Collaborate with the Community Management Team to support community operations and meet and maintain customer satisfaction targets. Primarily conducted in person, except where members of team are not present in the same facility.
  • Assist in organizing and participating in occasional resident events across the property portfolio.
  • Handle confidential resident and property information with discretion and professionalism.
  • Occasional notice posting across the property portfolio.
  • Perform other duties and special projects assigned to support community operations and resident satisfaction.
  • Ensure compliance with company policies, procedures, and relevant laws, such as Fair Housing, Landlord-Tenant regulations, and OSHA standards.
  • Other in person duties and special projects, as assigned.
  • Regular, consistent and timely in person attendance.

WHAT YOU WILL NEED:
  • High school diploma or equivalent required. College degree preferred.
  • One year of experience in a customer service environment preferred.
  • Commitment to providing exceptional customer service and a desire to help people.
  • Strong organizational and time management skills to handle multiple responsibilities effectively.
  • Ability to work independently and collaboratively in a centralized, high-volume hub environment.
  • Must work on-site in the office five days per week.
  • Proficiency with Microsoft Office Suite and familiarity with property management or CRM software.
  • Ability to read, write, speak, and understand English.
  • Capability to utilize a personal smart device for apps related to property operations and communication.

WHAT THE JOB REQUIRES:
  • Maintain alignment with Essex policies and procedures while effectively managing relationships with internal and external stakeholders, including Accounting, Legal, and other departments within Essex.
  • Maintain compliance with all applicable laws, e.g., Fair Housing, Landlord Tenant, Local Building Codes, OSHA, and EEOC.
  • Excellent verbal and written communication skills. Ability to create, compose, and edit written materials.
  • Regular, consistent, and timely attendance required.
  • This role requires a five-day workweek that will likely include weekend coverage. Work is primarily performed at an Essex office location, involving extended periods of sitting at a desk or workstation, with the occasional need to deliver resident notices. This may involve walking and use of stairs for prolonged periods of time.
  • Involves the use of standard office equipment such as computers, phones, and printers.
  • Availability to work a flexible schedule, including weekends.
  • Travel required for occasional meetings, training, community visits.

WHAT YOU WILL BRING TO THE TABLE:
  • Ability to collaborate with coworkers in person and virtually to achieve customer goals.
  • Ability to comprehend, analyze, and interpret documents.
  • Ability to solve problems involving several options in situations.
  • Decisions made with thorough understanding of procedures, company policies, and business practices to achieve general results and deadlines.
  • Highly organized and demonstrated project management skills.
  • Ability to exercise initiative.
  • Ability to meet all job requirements and assignments.
#LI-Onsite
All full-time regular associates are offered competitive salaries, experience career growth, and are eligible for benefit packages that include medical, dental, vision, paid parental leave, 401k employer match, excellence rewards, wellness programs, and much more. With our 12 paid holidays and 15 PTO days, work/life balance is a priority! Additionally, most positions are eligible for a housing discount of 20%.
Essex provides great communities in which to live, work and invest. We are a purpose-driven company, and we pride ourselves on promoting an internal culture of growth and opportunity by engaging, enabling, and empowering our teams. Working at Essex is not a destination. It is a journey where you can confidently build your career.
New hires generally start between $24.50 - $29.09 per hour. The final salary offer will be determined after reviewing relevant factors, including but not limited to skill sets; relevant experience; internal equity; and other business and organizational needs.
This role is also eligible to participate in Essex's discretionary Annual Bonus program that is commensurate with the level of the position.

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