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Community Manager Jobs in Markham, ON (NOW HIRING)

Digital

Social Media Manager

Toronto, ON · Remote

This is a hands-on, end-to-end role covering strategy, account setup, content planning, production management, publishing, audience growth, community management, and performance optimization across ...

Digital

Social Media Manager

Toronto, ON

This is a hands-on, end-to-end role covering strategy, account setup, content planning, production management, publishing, audience growth, community management, and performance optimization across ...

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All JobsCommunity JobsCommunity Manager JobsCommunity Manager Jobs in Markham, ON

Community Manager information

See Markham, ON salary details

$19.4K

$49.1K

$76.7K

How much do community manager jobs pay per year?

As of Aug 22, 2026, the average yearly pay for community manager in Markham, ON is $49,107.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,895.00 and $56,843.00 per year, depending on experience, location, and employer.

What is a community manager?

A community manager aligns social media platforms with a company’s brand, engages customers through targeted marketing initiatives, and manages communications to and from customers. Their responsibilities include building brand awareness through company events and publicizing those events via social media. To stay on top of changes that may impact the company’s community, the community manager often partners with a social media manager, media relations manager, brand manager, and other members of the marketing team. As businesses continuously explore ways to engage customers, stakeholders, and partners, the role of a community manager becomes increasingly important.

What does a community manager do?

A Community Manager is responsible for building, growing, and managing online and offline communities around a brand or organization. They engage with members, moderate discussions, respond to comments or concerns, and help foster a positive and active environment. Community Managers also monitor community metrics, gather feedback, and work closely with marketing and customer support teams to ensure the community aligns with business goals.

What are the key skills and qualifications needed to thrive as a community manager, and why are they important?

To thrive as a Community Manager, you need strong communication skills, experience with social media platforms, and typically a background in marketing, communications, or a related field. Familiarity with community management tools like Discord, Slack, or Facebook Groups, and analytics platforms such as Sprout Social or Hootsuite, is highly beneficial. Outstanding interpersonal skills, empathy, and conflict resolution abilities help you foster a positive and engaged community. These skills are essential for building trust, maintaining active engagement, and ensuring a healthy online or offline community environment.

How does a community manager typically collaborate with other departments within an organization?

Community Managers often work closely with marketing, customer support, and product teams to ensure consistent messaging and gather feedback from the community. They relay user concerns, suggestions, and trends to relevant departments, helping shape product development and marketing strategies. Regular cross-team meetings and clear communication channels are common, making collaboration an essential part of the role. This teamwork helps build a strong, engaged community while aligning community initiatives with company goals.

What is the difference between Community Manager vs Social Media Coordinator?

AspectCommunity ManagerSocial Media Coordinator
Required CredentialsTypically a bachelor's degree in marketing, communications, or related fieldSimilar educational background, often with certifications in social media tools
Work EnvironmentEngages with online communities, manages forums, and fosters user engagementCreates and schedules social media content across platforms
Employer & Industry UsageUsed in tech, non-profits, and brands focusing on community buildingCommon in marketing agencies, brands, and media companies

The Community Manager and Social Media Coordinator roles overlap in content creation and online engagement. However, the Community Manager focuses more on building and nurturing online communities, while the Social Media Coordinator primarily manages social media content and campaigns. Both roles require strong communication skills and familiarity with social platforms, but their core responsibilities differ in scope and focus.

Is community management a stressful job?

Community management can be stressful due to the need to handle multiple online interactions, address conflicts, and maintain a positive environment. It often requires strong communication skills, time management, and the ability to work under pressure, especially during high-traffic periods or crisis situations.

What are the duties of a community manager?

A community manager is responsible for building and maintaining online and offline communities by engaging members, moderating discussions, creating content, and addressing member concerns. They often analyze community feedback, develop strategies to increase engagement, and use tools like social media platforms and analytics software. Strong communication skills and knowledge of community management tools are essential for this role.

What skills do you need to be a community manager?

A community manager needs strong communication and interpersonal skills to engage and support community members effectively. They should also have organizational abilities, familiarity with social media platforms and community management tools, and the ability to analyze engagement metrics to improve community interactions.
More about Community Manager jobs

What are the most commonly searched types of Community jobs in Markham, ON?

The most popular types of Community jobs in Markham, ON are:

What are popular job titles related to Community Manager jobs in Markham, ON?

For Community Manager jobs in Markham, ON, the most frequently searched job titles are:

What cities near Markham, ON are hiring for Community Manager jobs?

Cities near Markham, ON with the most Community Manager job openings:

Community Manager jobs near you
Infographic showing various Community Manager job openings in Markham, ON as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 92% Physical, 4% Hybrid, and 4% Remote job distribution, with an average salary of $49,107 per year, or $23.6 per hour.

Director, AI Product Community & Adoption

Royal Bank of Canada

Toronto, ON • On-site

Full-time

Posted 3 days ago

New

Job description

Job Description

What's the opportunity?

We're looking for a leader to make RBC's internal agentic AI platform a habit, not a launch. As Director, Community & Adoption, you will drive end-user engagement, behavioural adoption, and community growth - building a vibrant internal user community, running the programs and events that showcase what the platform can do, and ensuring it becomes embedded in how people work across the enterprise.

You will bring the communication skill to make capability land with non-technical audiences, the change-management discipline to move behaviour at scale, structured user research to keep the team grounded in real user needs, and enough hands-on fluency with AI agents to demo and evangelize credibly.

Your responsibilities will include:

  • AI Champions Program: Recruiting, enabling, and sustaining a network of power users across all business lines

  • Engagement programs and events: Setting the outcomes and strategy for release showcases, hackathons and innovation sprints, and the organization-wide Agentic Showcases - partnering with the events team to deliver them

  • Enablement and education: Owning onboarding, training, skill-building resources, and the product knowledge base that help users get productive and stay current

  • Product communications: Owning release notes, internal announcements, and messaging strategy for the platform

  • Change management: Leading the behavioural adoption strategy - resistance mitigation, success storytelling, and embedding the platform in daily workflows

  • User research: Owning structured user research - interviews, usability testing, journey mapping, and surveys - to build a deep, evidence-based understanding of how RBC's people work and where the platform helps or gets in the way

  • Community measurement: Tracking community health - engagement, champion activity, event attendance, and sentiment

  • Feedback loops: Channeling community and research insight back into the product roadmap in partnership with Product Strategy & Roadmap

You're our ideal candidate if you:

  • Have 8+ years in product marketing, community management, change management, or enterprise adoption, with demonstrated enterprise-scale impact

  • Have a proven track record of driving technology adoption across large organizations

  • Have designed and operated champion/ambassador programs or communities of practice

  • Have hands-on user-research skill - able to plan and run interviews, usability tests, and journey mapping, and turn findings into product insight

  • Can set the desired outcome and strategy for a marquee engagement event and partner with an events team to bring it to life

  • Have change-management expertise - ADKAR, Kotter, or equivalent frameworks

  • Are an exceptional written and verbal communicator, able to craft compelling narratives for diverse audiences

  • Have hands-on fluency with AI agents - able to build simple demos independently and explain capabilities to non-technical audiences

  • Understand banking end-users: their workflows, communication preferences, and adoption barriers in a regulated environment

Nice to have:

  • Bachelor's or Master's / MBA in Communications, Marketing, Business, or a related field

  • Change-management certification (Prosci) or an AI transformation credential

  • Experience at a major bank, fintech, or enterprise SaaS company in a community/adoption role

  • Video production or digital content creation skills

  • Experience running hackathons or innovation programs at scale

  • Familiarity with community platforms (Slack, Teams, Viva Engage) and analytic tooling

What's in it for you:

  • Drive AI transformation at one of Canada's largest and most respected financial institutions, with exposure to senior leadership across RBC

  • Be part of a newly formed, high-impact function within RBC's AI Group alongside experienced transformation leaders

  • A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock options where applicable

  • Leaders who support your development through coaching and managing opportunities

  • Ability to make a difference and lasting impact from a local-to-global scale

About the AI Group:

RBC's AI Group is the AI accelerator for RBC, with a focus on driving the shift from early-stage AI projects to scaled, client outcomes that amplify the impact of RBC's people. In addition to helping scale the biggest AI opportunities at RBC, the AI Group is responsible for advancing research into emerging use cases across generative and agentic AI, while maintaining expertise in security, responsible AI and regulatory expectations.

Inclusion and Equal Opportunity Employment

RBC is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status, Aboriginal/Native American status or any other legally-protected factors. Disability-related accommodations during the application process are available upon request.

#LI-POST

#TECHPJ

Job Skills

Big Data Analytics, Client Counseling, Coaching Others, Critical Thinking, Decision Making, Industry Knowledge, Machine Learning (ML), Results-Oriented, Software Engineering, Software Product Design

Additional Job Details

Address:

RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-08-18

Application Deadline:

2026-09-10

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

Employment Type: FULL_TIME

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