Job DescriptionAt CFB, our culture is built on servant leadership, connection, integrity, and growth. We lead by putting people first, supporting our employees, serving our communities. Collaboration and innovation drive us forward, while our deep community roots remind us that what we do makes a difference beyond the bank.We invest in the development of our people, celebrate diverse perspectives, and create opportunities to learn, grow, and lead. When you join CFB, youโre not just building a career, youโre becoming part of a team that is shaping the future of community banking!Benefits:- Health, Dental, Vision Insurance
- Bank Paid Life Insurance
- Bank Paid Short-Term & Long-Term Disability
- Generous Matching 401(k) Retirement Plan
- 3 weeks of Paid Time Off (immediate accrual)
- Access to Earned Wages
- Wellness Program
- Competitive Salary
- Tuition Reimbursement
- Mentorship Program
- Paid Holidays and 3 Float days
- Maternity/Paternity paid leave
- Annual bonus eligibility
- Community Service Projects
- CFBU Internal Training & Development Program
Objective:The Digital Banking Support Representative will be responsible for the day-to-day servicing of customer accounts and for all customer calls/questions regarding all digital banking needs.ย
Classification: This position is a Full-Time Non-Exempt position who reports directly to the Electronic Services Supervisor.ย
ย Location: Kokomo- Main Branch Downtown
Essential Functions:โขย ย Assist customers with multiple aspects of online banking and associated services. Which include, but are not limited to Mobile Deposits, Remote Deposit Capture, and services within the Treasury Management suite of products.ย
โขย ย Answering and assisting with Call Center customer calls and issue resolutionย
โขย ย Perform daily review of reports associated with digital banking and debit cards.
โขย ย Perform/Assist with audits pertaining to digital banking. ย
โขย ย Handle ACH-related items in accordance with bank policies and NACHA rules. ย
โขย ย Provide customer assistance with troubleshooting all services related to digital banking.ย
โขย ย Setting up and assisting with services offered by Treasury Management team. Be a point of contact for the team and customersย
โขย ย Miscellaneous tasks/projects assigned by Electronic Services Supervisor or Operations Manager.ย
Education & Experience: โขย ย Banking Experience and/or Digital Banking Experience Preferredย
โขย ย High School Diploma/GED Requiredย
โขย ย Technical capacity and ability to adapt to multiple digital banking systemsย
โขย ย Ability to work well with others and make recommendations for changesย
โขย ย Effective customer service and problem-solving skillsย
โขย ย Ability to multi-task and meet short deadlinesย
โขย ย Ability to understand and work within policy and regulatory guidelinesย
โขย ย Privacy is a vital part of this position
โขย ย Proficiency in Microsoft office Suite (Specifically โ Excel)