Job Summary:
Mainspring Energy is revolutionizing power generation with its innovative technology, the Mainspring Linear Generator. They are seeking an IT Support Technician to provide hands-on technical support, troubleshoot issues, and ensure operational reliability while engaging with employees and leadership.
Responsibilities:
• Graciously provide the highest level of customer service, helping team members resolve low-level technical issues while communicating clearly and professionally
• Troubleshoot and resolve hardware, software, SaaS, identity, and endpoint-related issues across operating systems.
• Configure, deploy, refurbish and track laptops, peripherals, and collaboration tools while maintaining accurate asset lifecycle records
• Support user onboarding and offboarding, including account provisioning, access management, and security controls
• Lead or co-lead the IT portion of New Hire Orientation, clearly presenting IT policies, security expectations, and available tools in an engaging and approachable manner
• Support and operate A/V systems for company-wide meetings and executive-facing events, ensuring microphones, conferencing platforms, and livestream systems function reliably under real-time conditions
• Remain calm and solution-oriented in high-visibility situations, particularly during live All Hands meetings or executive presentations
• Contribute to documentation, knowledge base articles, and process improvements that enhance scalability and user experience
• Stay current with emerging technologies, security best practices, and internal systems to continuously improve IT operations
Qualifications:
Required:
• At least 1 year of hands-on IT support experience (or equivalent technical experience through internships, personal projects, or home lab environments)
• Strong troubleshooting skills across hardware, operating systems, and cloud-based applications is desirable
• Experience supporting Windows environments; familiarity with macOS is a plus
• Working knowledge of SaaS platforms such as Google Workspace, Microsoft 365, Slack, or similar collaboration tools
• Foundational understanding of identity and access management concepts (MFA, SSO, permissions)
• Excellent verbal and written communication skills, with the confidence to present in front of groups
• The ability to interface professionally with executives and cross-functional teams
• The composure to manage live technical issues without becoming overly stressed
Company:
Mainspring Energy provides power generation technology using linear generators for clean energy. Founded in 2010, the company is headquartered in Menlo Park, USA, with a team of 201-500 employees. The company is currently Growth Stage.