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Commission Inbound Call Center Jobs in Madison, WI

Sharecare

Lead Customer Service Rep

Madison, WI · On-site

... inbound calls, assisting with outbound campaigns.?? * Ability to work flexible hours and shifts ... Minimum of 2 years previous call center or customer service experience Specific Skills/ Attributes:

Cardinal Health

Coordinator, Individualized Care

Madison, WI · On-site

$17.75 - $23.25/hr

Meets key performance indicators including service levels, call volumes, adherence and quality standards. * Follows up with patients, pharmacies, physicians and other support organizations as needed ...

MTM, Inc.

CCR Public Transit

Middleton, WI · On-site

$18/hr

Must be able to work on-site at the Middleton, WI location * 1 year of Call Center experience * 6 ... inbound calls from Members, Clients and Facilities. Your Potential. Our Mission. At MTM Health, yo ...

Serco

Customer Service Representative III

Madison, WI · On-site

$21.54/hr

The Customer Service Representative (HelpLine) will be expected to receive complex inbound ... Two years of call center or quality assurance training experience may be substituted for a degree.

New

MTM

CCR Public Transit

Middleton, WI · On-site

$18/hr

Must be able to work on-site at the Middleton, WI location * 1 year of Call Center experience * 6 ... inbound calls from Members, Clients and Facilities. Your Potential. Our Mission. At MTM Health, yo ...

Demco, Inc.

Inside Sales Representative

Madison, WI · On-site +1

$21 - $21.50/hr

As an Inside Sales Specialist, you'll be at the center of inbound opportunity. Customers are ... Commission opportunity of $15,000 annually based on sales performance Benefits We offer a very ...

Demco

Inside Sales Representative

Madison, WI · On-site

$21 - $21.50/hr

As an Inside Sales Specialist, you'll be at the center of inbound opportunity. Customers are ... Commission opportunity of $15,000 annually based on sales performance Benefits We offer a very ...

Demco, Inc.

Inside Sales Representative

Madison, WI · On-site +1

$20 - $21/hr

As an Inside Sales Specialist, you'll be at the center of inbound opportunity. Customers are ... Commission opportunity of $15,000 annually based on sales performance Benefits We offer a very ...

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All JobsInbound Call Center JobsCommission Inbound Call Center JobsCommission Inbound Call Center Jobs in Madison, WI

Commission Inbound Call Center information

See Madison, WI salary details

$12

$17

$23

How much do commission inbound call center jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for commission inbound call center in Madison, WI is $17.46, according to ZipRecruiter salary data. Most workers in this role earn between $15.72 and $18.41 per hour, depending on experience, location, and employer.

What does a commission inbound call center agent do?

A commission inbound call center agent handles customer calls related to sales, product inquiries, or support, earning commissions based on sales or performance metrics. They use communication skills and may utilize CRM tools to assist customers and close sales during calls.

What are the key skills and qualifications needed to thrive as a commission inbound call center representative, and why are they important?

To thrive as a Commission Inbound Call Center Representative, you need strong communication skills, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and sales tracking tools is often required. Outstanding soft skills include resilience, patience, and persuasive interpersonal abilities to handle challenging calls and convert inquiries into sales. These competencies are crucial for delivering excellent customer experiences, meeting sales targets, and maximizing commission opportunities.

What is a commission inbound call center job?

Commission inbound call center jobs are positions where employees handle incoming calls from customers, usually providing support, information, or sales assistance, and earn part or all of their income through commissions based on performance metrics such as sales or successful customer interactions. Unlike traditional hourly or salaried call center roles, these positions incentivize employees to achieve targets, such as closing sales or upselling products, in addition to providing customer service. This structure can offer higher earning potential for those who are motivated and effective in a fast-paced, results-driven environment.

What are some common challenges faced by commission-based inbound call center agents, and how can they be overcome?

Commission-based inbound call center agents often face the challenge of balancing customer service with sales targets, as their earnings depend on closing sales or upselling during calls. High call volumes and varying customer needs require strong communication and multitasking skills. Overcoming these challenges involves staying organized, actively listening to customer concerns, and continually improving product knowledge and sales techniques. Supportive team environments and regular coaching sessions can also help agents refine their approach and boost performance.

What is the difference between Commission Inbound Call Center vs Customer Service Representative?

AspectCommission Inbound Call CenterCustomer Service Representative
Primary FocusHandling inbound sales calls and earning commissionsProviding support and assistance to customers
CompensationBase pay plus commissions based on salesTypically hourly wage or salary, with some bonuses
Work EnvironmentCall center setting, sales-drivenOffice or remote, service-oriented
Required SkillsSales techniques, communication, persuasionCommunication, problem-solving, patience

While both roles involve inbound calls, Commission Inbound Call Center agents focus on sales and earning commissions, whereas Customer Service Representatives primarily provide support and assistance without sales targets. The roles differ mainly in their goals, compensation structure, and skill emphasis.

What are popular job titles related to Commission Inbound Call Center jobs in Madison, WI? For Commission Inbound Call Center jobs in Madison, WI, the most frequently searched job titles are:
What job categories do people searching Commission Inbound Call Center jobs in Madison, WI look for? The top searched job categories for Commission Inbound Call Center jobs in Madison, WI are:
What cities near Madison, WI are hiring for Commission Inbound Call Center jobs? Cities near Madison, WI with the most Commission Inbound Call Center job openings:
Commission Inbound Call Center jobs near you
Infographic showing various Commission Inbound Call Center job openings in Madison, WI as of August 2026, with employment types broken down into 3% As Needed, 76% Full Time, 18% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $36,326 per year, or $17.5 per hour.

Customer Service Manager

Jaeckle Wholesale Inc

Madison, WI • On-site

Other

PTO

Posted 6 days ago

Job description

Description

NOW is the right time to join our team as our Customer Service Manager!!!


Do you want to apply your leadership skills, your customer service expertise and learn about new products in a company where our customer service department is already recognized by its outstanding performance? Do you want to lead a small team where your contribution really matters? Do you want to help our customers succeed by the important role you play?


Jaeckle Distributors has a great opportunity for an experienced, team-oriented Customer Service Manager. This position is based at our headquarters in Madison, WI. With more than 100 employees, we partner with businesses across 11 states to meet their flooring and surfacing product needs.


Jaeckle Distributors is a third-generation, family-owned business founded in 1958. We live our Core Values every day to build an organization our customers rely on and respect.


The Customer Service Manager will work closely with our Field Sales, Operations, Purchasing, and Product Management teams and will act as a point of contact and escalation to resolve complex customer issues, proactively identify opportunities for service improvements, recommend and implement process enhancements. The Customer Service Manager will also monitor and coordinate department staffing levels, incoming call queues, review call recordings to coach team members and work directly with customers to ensure any issues are resolved professionally and effectively. This person will also provide "hands on" help when needed taking inbound customer calls, assisting with placing orders and checking stock. 


Teamwork, great communication and a focus on the customer are essential for success in this role. Our Customer Service Team is friendly and takes great pride in their contribution to the Jaeckle customer experience. You would be joining and leading a team of experienced people ready and willing to help you succeed! 

Requirements

If you can answer the following questions with an enthusiastic "yes!" then we want to talk to you!

  • Do you have excellent communication and interpersonal skills with the ability to build rapport and maintain positive relationships with internal and external customers?
  • Do you have a passion to help people?
  • Would you like to work for a company who believes in doing its absolute best for the customer?
  • Would you like to work Monday through Friday and have your weekends off?
  • Would you like an aggressive PTO plan that supports your time off with family and friends?
  • Do you have a positive "how can I help" attitude?
  • Do you have at least five years of customer service management experience? 
  • Do you have experience in a call center environment managing a call queue? 
  • Are you ready to learn new systems and processes to build and expand your expertise?
  • Do you have an interest in learning about new products? 
  • Do you take pride in your work ethic and attention to detail?

Apply