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Commission Inbound Call Center Jobs in Madison, WI

Kunes Auto Group

Automotive BDC Manager

Madison, WI

In this hands-on leadership role, you'll oversee inbound and outbound calls, internet leads, and ... call center management required; prior BDC management/ leadership experience strongly preferred

greenpath, inc.

Client Advocate

Madison, WI · On-site

$15 - $17.57/hr

If you're someone who is empathetic, patient, and thrives in structured call center settings, this opportunity is a great fit. What You'll Do * Answer high‑volume inbound calls from prospective ...

Afni

Remote Customer Service Representative

Stoughton, WI · On-site

$14.50 - $15/hr

You will deliver world-class customer service to inbound callers as well as utilize product ... Minimum 1 year in a customer service or sales role, with a minimum of 6 months in a call center ...

Afni

Remote Customer Service Representative

Madison, WI · On-site

$14.50 - $15/hr

You will deliver world-class customer service to inbound callers as well as utilize product ... Minimum 1 year in a customer service or sales role, with a minimum of 6 months in a call center ...

Afni

Remote Customer Service Representative

Waunakee, WI · On-site

$14.50 - $15/hr

You will deliver world-class customer service to inbound callers as well as utilize product ... Minimum 1 year in a customer service or sales role, with a minimum of 6 months in a call center ...

Afni, Inc.

Remote Customer Service Representative

Madison, WI · On-site +1

$16.25 - $22/hr

You will deliver world-class customer service to inbound callers as well as utilize product ... Minimum 1 year in a customer service or sales role, with a minimum of 6 months in a call center ...

Afni

Remote Customer Service Representative

Fitchburg, WI · On-site

$14.50 - $15/hr

You will deliver world-class customer service to inbound callers as well as utilize product ... Minimum 1 year in a customer service or sales role, with a minimum of 6 months in a call center ...

Afni

Remote Customer Service Representative

Verona, WI · On-site

$14.50 - $15/hr

You will deliver world-class customer service to inbound callers as well as utilize product ... Minimum 1 year in a customer service or sales role, with a minimum of 6 months in a call center ...

Jaeckle Distributors

Customer Service Associate

Madison, WI · On-site

$14.50 - $20.25/hr

... take inbound customer calls and assist with placing orders, checking stock or resolving issues ... Do you have experience in a call center environment working in a call queue? * Are you ready to ...

Jaeckle Distributors

Customer Service Associate

Madison, WI · On-site

$14.50 - $20/hr

... take inbound customer calls and assist with placing orders, checking stock or resolving issues ... Do you have experience in a call center environment working in a call queue? * Are you ready to ...

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All JobsInbound Call Center JobsCommission Inbound Call Center JobsCommission Inbound Call Center Jobs in Madison, WI

Commission Inbound Call Center information

See Madison, WI salary details

$12

$17

$23

How much do commission inbound call center jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for commission inbound call center in Madison, WI is $17.46, according to ZipRecruiter salary data. Most workers in this role earn between $15.72 and $18.41 per hour, depending on experience, location, and employer.

What does a commission inbound call center agent do?

A commission inbound call center agent handles customer calls related to sales, product inquiries, or support, earning commissions based on sales or performance metrics. They use communication skills and may utilize CRM tools to assist customers and close sales during calls.

What are the key skills and qualifications needed to thrive as a commission inbound call center representative, and why are they important?

To thrive as a Commission Inbound Call Center Representative, you need strong communication skills, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and sales tracking tools is often required. Outstanding soft skills include resilience, patience, and persuasive interpersonal abilities to handle challenging calls and convert inquiries into sales. These competencies are crucial for delivering excellent customer experiences, meeting sales targets, and maximizing commission opportunities.

What is a commission inbound call center job?

Commission inbound call center jobs are positions where employees handle incoming calls from customers, usually providing support, information, or sales assistance, and earn part or all of their income through commissions based on performance metrics such as sales or successful customer interactions. Unlike traditional hourly or salaried call center roles, these positions incentivize employees to achieve targets, such as closing sales or upselling products, in addition to providing customer service. This structure can offer higher earning potential for those who are motivated and effective in a fast-paced, results-driven environment.

What are some common challenges faced by commission-based inbound call center agents, and how can they be overcome?

Commission-based inbound call center agents often face the challenge of balancing customer service with sales targets, as their earnings depend on closing sales or upselling during calls. High call volumes and varying customer needs require strong communication and multitasking skills. Overcoming these challenges involves staying organized, actively listening to customer concerns, and continually improving product knowledge and sales techniques. Supportive team environments and regular coaching sessions can also help agents refine their approach and boost performance.

What is the difference between Commission Inbound Call Center vs Customer Service Representative?

AspectCommission Inbound Call CenterCustomer Service Representative
Primary FocusHandling inbound sales calls and earning commissionsProviding support and assistance to customers
CompensationBase pay plus commissions based on salesTypically hourly wage or salary, with some bonuses
Work EnvironmentCall center setting, sales-drivenOffice or remote, service-oriented
Required SkillsSales techniques, communication, persuasionCommunication, problem-solving, patience

While both roles involve inbound calls, Commission Inbound Call Center agents focus on sales and earning commissions, whereas Customer Service Representatives primarily provide support and assistance without sales targets. The roles differ mainly in their goals, compensation structure, and skill emphasis.

What are popular job titles related to Commission Inbound Call Center jobs in Madison, WI? For Commission Inbound Call Center jobs in Madison, WI, the most frequently searched job titles are:
What job categories do people searching Commission Inbound Call Center jobs in Madison, WI look for? The top searched job categories for Commission Inbound Call Center jobs in Madison, WI are:
What cities near Madison, WI are hiring for Commission Inbound Call Center jobs? Cities near Madison, WI with the most Commission Inbound Call Center job openings:
Commission Inbound Call Center jobs near you
Infographic showing various Commission Inbound Call Center job openings in Madison, WI as of August 2026, with employment types broken down into 3% As Needed, 76% Full Time, 18% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $36,326 per year, or $17.5 per hour.

Automotive BDC Manager

Kunes Auto Group

Madison, WI

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

Kunes Auto Group rating

5.4

Company rating: 5.4 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

133rd of 150 rated car dealerships

Job description

Description

AUTOMOTIVE BDC MANAGER

Unlimited Earning Potential | Career Growth | Paid Training


Why Kunes Auto Group?

At Kunes Auto Group, we believe great people build great dealerships. We're committed to servant-minded leadership, investing in our team members, and creating opportunities for long-term career growth.

As one of the fastest-growing automotive dealership groups in the Midwest with more than 40 locations, we provide the training, support, and resources to help you succeed-whether you're an experienced professional or coming from another hands-on, customer-focused career.

Why Team Members Choose Kunes

  • Paid Training and Ongoing Professional Development
  • Career Growth Opportunities Across 40+ Dealerships
  • Comprehensive Benefits Package
  • Supportive Leadership and Team Environment
  • Opportunity to Make a Difference in the Communities We Serve

Position Summary

Kunes Auto Group is seeking a sharp, organized, and energetic BDC (Business Development Center) Manager to lead our team of BDC Representatives. In this hands-on leadership role, you'll oversee inbound and outbound calls, internet leads, and equity mining efforts-directly managing a team of reps while creating a positive, productive, and professional work environment that impacts store performance and customer experience. 


Compensation

  • Salary + Performance Bonus Opportunities


Benefits

Eligible team members may receive:

  • Medical, Dental, and Vision Insurance
  • 401(k) Retirement Plan with Company Match
  • Paid Time Off
  • Life Insurance
  • Employee Assistance Program
  • Daily Pay Options
  • Employee Discounts on Vehicles, Parts, and Service
  • Ongoing Training and Professional Development
  • Career Advancement Opportunities Throughout Kunes Auto Group

Requirements

 Responsibilities

  • Lead and develop the BDC team-hiring, coaching, and motivating reps who report directly to you
  • Handle incoming sales and service calls as needed
  • Monitor call recordings and coach reps for quality and effectiveness
  • Manage internet leads and dealership CRM manifest follow-up
  • Make outbound prospecting and appointment reminder calls
  • Oversee no-show follow-ups, CSI calls, and service drive opportunities
  • Collaborate with Sales Managers and GMs on showroom traffic and strategy
  • Review and approve bonus/commission numbers for reps


Qualifications

  • 1+ years of experience in automotive BDC, appointment setting, or call center management required; prior BDC management/ leadership experience strongly preferred
  • Automotive retail or service department experience preferred
  • Strong communication, organization, and team leadership skills
  • Proven ability to coach, motivate, and hold a team accountable
  • Comfortable working with CRMs, lead management systems, and dealership tools
  • Familiarity with equity mining tools and service-to-sales strategies a plus
  • Bilingual a plus
  • Sales license required (WI)


Join the Kunes Team

If you're looking for a career with professional growth and a company that invests in its people, we'd love to meet you. Apply today and start your career with Kunes Auto Group. 

What Kunes Auto Group employees say

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