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Commission Inbound Call Center Jobs in Pennsylvania

CHS solutions

Customer Service/Call Center

Irwin, PA · On-site

$16 - $18/hr

Call Center Representative - Irwin, PA CHS is seeking a professional and customer-focused Call ... What You'll Do: • Handle inbound calls from taxpayers and business owners regarding accounts ...

Portnoff

Call Center Agent

King Of Prussia, PA · On-site

$14.75 - $19.25/hr

The Call Center Agent responds to inbound telephone calls and voicemail messages, provides callers with details concerning unpaid claim(s), negotiates payment terms and screens callers for hardship ...

Portnoff

Call Center Agent

King Of Prussia, PA · On-site

$14.75 - $19.25/hr

The Call Center Agent responds to inbound telephone calls and voicemail messages, provides callers with details concerning unpaid claim(s), negotiates payment terms and screens callers for hardship ...

Portnoff

Call Center Agent

King Of Prussia, PA · On-site

$14.75 - $19.25/hr

The Call Center Agent responds to inbound telephone calls and voicemail messages, provides callers with details concerning unpaid claim(s), negotiates payment terms and screens callers for hardship ...

prwt

Call Center Supervisor

Philadelphia, PA · On-site

... the Call Center in a timely manner. Position is conveniently located within Center City ... Answer inbound calls daily. * Handle escalated citizen situations which include telephone calls ...

prwt

Call Center Supervisor

Philadelphia, PA · On-site

... the Call Center in a timely manner. Position is conveniently located within Center City ... Answer inbound calls daily. * Handle escalated citizen situations which include telephone calls ...

Pheaa

SGSP CW Call Center Representative

Harrisburg, PA · Hybrid

$16.50/hr

Call Center Representatives answer inbound calls, handling various complex account issues. * Answer questions, identify the call's root cause, and conduct research to resolve the customer inquiry ...

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All JobsInbound Call Center JobsCommission Inbound Call Center JobsCommission Inbound Call Center Jobs in Pennsylvania

Commission Inbound Call Center information

See Pennsylvania salary details

$12

$17

$23

How much do commission inbound call center jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for commission inbound call center in Pennsylvania is $17.37, according to ZipRecruiter salary data. Most workers in this role earn between $15.67 and $18.32 per hour, depending on experience, location, and employer.

What is a commission inbound call center job?

Commission inbound call center jobs are positions where employees handle incoming calls from customers, usually providing support, information, or sales assistance, and earn part or all of their income through commissions based on performance metrics such as sales or successful customer interactions. Unlike traditional hourly or salaried call center roles, these positions incentivize employees to achieve targets, such as closing sales or upselling products, in addition to providing customer service. This structure can offer higher earning potential for those who are motivated and effective in a fast-paced, results-driven environment.

What are the key skills and qualifications needed to thrive as a commission inbound call center representative, and why are they important?

To thrive as a Commission Inbound Call Center Representative, you need strong communication skills, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and sales tracking tools is often required. Outstanding soft skills include resilience, patience, and persuasive interpersonal abilities to handle challenging calls and convert inquiries into sales. These competencies are crucial for delivering excellent customer experiences, meeting sales targets, and maximizing commission opportunities.

What are some common challenges faced by commission-based inbound call center agents, and how can they be overcome?

Commission-based inbound call center agents often face the challenge of balancing customer service with sales targets, as their earnings depend on closing sales or upselling during calls. High call volumes and varying customer needs require strong communication and multitasking skills. Overcoming these challenges involves staying organized, actively listening to customer concerns, and continually improving product knowledge and sales techniques. Supportive team environments and regular coaching sessions can also help agents refine their approach and boost performance.

What is the difference between Commission Inbound Call Center vs Customer Service Representative?

AspectCommission Inbound Call CenterCustomer Service Representative
Primary FocusHandling inbound sales calls and earning commissionsProviding support and assistance to customers
CompensationBase pay plus commissions based on salesTypically hourly wage or salary, with some bonuses
Work EnvironmentCall center setting, sales-drivenOffice or remote, service-oriented
Required SkillsSales techniques, communication, persuasionCommunication, problem-solving, patience

While both roles involve inbound calls, Commission Inbound Call Center agents focus on sales and earning commissions, whereas Customer Service Representatives primarily provide support and assistance without sales targets. The roles differ mainly in their goals, compensation structure, and skill emphasis.

What are the most commonly searched types of Inbound Call Center jobs in Pennsylvania?

The most popular types of Inbound Call Center jobs in Pennsylvania are:

What are popular job titles related to Commission Inbound Call Center jobs in Pennsylvania?

For Commission Inbound Call Center jobs in Pennsylvania, the most frequently searched job titles are:

What job categories do people searching Commission Inbound Call Center jobs in Pennsylvania look for?

The top searched job categories for Commission Inbound Call Center jobs in Pennsylvania are:

What cities in Pennsylvania are hiring for Commission Inbound Call Center jobs?

Cities in Pennsylvania with the most Commission Inbound Call Center job openings:

Commission Inbound Call Center jobs near you

Primary Contact Center Representative

Logix Guru

Pittsburgh, PA • On-site

$15 - $19.50/hr

Contractor

This job post has expired today. Applications are no longer accepted.

Job description

Our major banking client in Pittsburgh, PA is seeking Primary Call Center Representatives to join their team for a 4-month contract to hire position.
Location: 100% onsite in Pittsburgh, PA
Shifts: During training (3 months), the shift is 7:45 am to 5:00 pm. After training, you MUST be available to work shifts between the hours of 8:00 am to 9:00 pm with rotating weekends from 8:00 am to 5:00 pm. No exceptions. Mandatory overtime may be required based on business and training needs.
Parking: Free in a private lot. Public transportation routes nearby.
Position Overview:
This position is responsible for handling a high volume of inbound calls. Identify our customer's needs, provide product/service information, and to resolve any questions and or concerns they may have. The candidate should be familiar with various banking concepts, products, services, and have the ability to perform various customer service tasks. The candidate should have an outgoing, upbeat, and friendly demeanor. A positive work ethic and must work well in a team environment.
Job Responsibilities:
Respond to a high volume of incoming telephone calls related to a variety of customer service requests and general banking inquiries. Quickly identify the customer's needs, determine the best solution or provide an alternative recommendation, and communicate the proper resolution to the customer. The ideal candidate understands and strives to meet or exceed the Contact Center's Key Performance Metrics on a daily, weekly and monthly basis.
Promotes bank products and services by properly identifying the customer's needs and providing appropriate offerings.
Performs various tasks to include refund requests, dispute handling, payoff quotes, address complaints, update account changes, process stop payments, submit credit card limit increase inquiries.
Provide basic trouble shooting support for online banking products and services such as password resets, mobile banking, and bill payments.
Support branch operations and act as a liaison between the branch and customer through engagement and ownership of the service request. Act as the "voice of the customer" by submitting feedback.
Builds sustainable relationships by displaying a friendly demeanor, superior customer service, empathy and the desire to help, while providing exceptional customer service. Performs other related duties and projects as assigned by management. Ability to work some holidays and weekends.
Education: High School Diploma or GED, college a plus
Experience: 3+ years in a high volume (100+ calls), inbound Call Center/Contact Center and/or Banking experience.
Required Skills:
Excellent communication skills, both written and verbal
Excellent customer service skills
Detail oriented
Ability to work and multi-task in a fast-paced environment
Ability to use general office equipment
Ability to use a personal computer and job-related software (MS Word, Excel, Outlook)
Preferred Experience/Skills:
CRM experience
Workday experience
Relationship management software experience
Customer facing experience
Softphone/Mitel experience

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