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Commission Inbound Call Center Jobs in Lancaster, PA

Liveops

Remote Customer Service Representative

York, PA · Remote

$20/hr

Experience with inbound/outbound customer support; call center experience is a plus. Hours * Choose your own schedule by self-scheduling 30-minute blocks or commits. * Hours of Operation (Jan-Apr): 7 ...

Citadel

Personal Banker II - Western Division

Lancaster, PA · On-site

$18.75 - $22.75/hr

In-Person, Outbound Calling Campaigns, Assisting with Inbound Call Center Calls, and Community Events. * Develop and maintain relationships with business partners and specialists in other departments ...

Citadel

Personal Banker II - Western Division

Parkesburg, PA

$18.25 - $22.25/hr

In-Person, Outbound Calling Campaigns, Assisting with Inbound Call Center Calls, and Community Events. * Develop and maintain relationships with business partners and specialists in other departments ...

Citadel

Personal Banker II - Western Division

Lancaster, PA · On-site

$18.75 - $22.75/hr

In-Person, Outbound Calling Campaigns, Assisting with Inbound Call Center Calls, and Community Events. * Develop and maintain relationships with business partners and specialists in other departments ...

Citadel

Personal Banker II

Parkesburg, PA · On-site

$18.25 - $22.25/hr

In-Person, Outbound Calling Campaigns, Assisting with Inbound Call Center Calls, and Community Events. * Develop and maintain relationships with business partners and specialists in other departments ...

Bath Fitter

Appointment Setter

York, PA · On-site

Call center, customer service, appointment setter, inbound, outbound phone, support representative, call center agent, sales appointment setter, lead setter, sales, marketing #PR1 eoe

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All JobsInbound Call Center JobsCommission Inbound Call Center JobsCommission Inbound Call Center Jobs in Lancaster, PA

Commission Inbound Call Center information

See Lancaster, PA salary details

$12

$16

$22

How much do commission inbound call center jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for commission inbound call center in Lancaster, PA is $16.84, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $17.74 per hour, depending on experience, location, and employer.

What does a commission inbound call center agent do?

A commission inbound call center agent handles customer calls related to sales, product inquiries, or support, earning commissions based on sales or performance metrics. They use communication skills and may utilize CRM tools to assist customers and close sales during calls.

What are the key skills and qualifications needed to thrive as a commission inbound call center representative, and why are they important?

To thrive as a Commission Inbound Call Center Representative, you need strong communication skills, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and sales tracking tools is often required. Outstanding soft skills include resilience, patience, and persuasive interpersonal abilities to handle challenging calls and convert inquiries into sales. These competencies are crucial for delivering excellent customer experiences, meeting sales targets, and maximizing commission opportunities.

What is a commission inbound call center job?

Commission inbound call center jobs are positions where employees handle incoming calls from customers, usually providing support, information, or sales assistance, and earn part or all of their income through commissions based on performance metrics such as sales or successful customer interactions. Unlike traditional hourly or salaried call center roles, these positions incentivize employees to achieve targets, such as closing sales or upselling products, in addition to providing customer service. This structure can offer higher earning potential for those who are motivated and effective in a fast-paced, results-driven environment.

What are some common challenges faced by commission-based inbound call center agents, and how can they be overcome?

Commission-based inbound call center agents often face the challenge of balancing customer service with sales targets, as their earnings depend on closing sales or upselling during calls. High call volumes and varying customer needs require strong communication and multitasking skills. Overcoming these challenges involves staying organized, actively listening to customer concerns, and continually improving product knowledge and sales techniques. Supportive team environments and regular coaching sessions can also help agents refine their approach and boost performance.

What is the difference between Commission Inbound Call Center vs Customer Service Representative?

AspectCommission Inbound Call CenterCustomer Service Representative
Primary FocusHandling inbound sales calls and earning commissionsProviding support and assistance to customers
CompensationBase pay plus commissions based on salesTypically hourly wage or salary, with some bonuses
Work EnvironmentCall center setting, sales-drivenOffice or remote, service-oriented
Required SkillsSales techniques, communication, persuasionCommunication, problem-solving, patience

While both roles involve inbound calls, Commission Inbound Call Center agents focus on sales and earning commissions, whereas Customer Service Representatives primarily provide support and assistance without sales targets. The roles differ mainly in their goals, compensation structure, and skill emphasis.

What are popular job titles related to Commission Inbound Call Center jobs in Lancaster, PA? For Commission Inbound Call Center jobs in Lancaster, PA, the most frequently searched job titles are:
What job categories do people searching Commission Inbound Call Center jobs in Lancaster, PA look for? The top searched job categories for Commission Inbound Call Center jobs in Lancaster, PA are:
What cities near Lancaster, PA are hiring for Commission Inbound Call Center jobs? Cities near Lancaster, PA with the most Commission Inbound Call Center job openings:
Commission Inbound Call Center jobs near you

Confirmation Call Center Specialist

Luxury Bath Technologies

York, PA • On-site

$17.50 - $22.50/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 29 days ago

Job description

Confirmation Call Center Manager

LBT Appleby Systems

Location: York, PA

Job Type: Full-Time

Pay Range: $17.50 - $22.50 per hour + Bonus Opportunities

About LBT Appleby Systems

We are seeking an experienced Confirmation Call Center Specialist to join our York, PA team. This position will oversee appointment confirmation activities, manage call center representatives, support sales operations, and help drive customer satisfaction and company growth.

Benefits

We offer a competitive benefits package including Medical, Dental, Vision, Life Insurance, 401(k), Paid Vacation, Paid Sick Time, and Professional Development opportunities.

Responsibilities

  • Manage daily operations of the confirmation call center.

  • Schedule, confirm, and reschedule customer appointments.

  • Hire, train, coach, and support Call Center Representatives.

  • Monitor team performance and help achieve department goals.

  • Handle inbound customer calls and make outbound appointment confirmation calls.

  • Provide excellent customer service and resolve customer concerns.

  • Manage and coordinate sales representative schedules.

  • Track appointment results and maintain accurate customer information.

  • Meet and exceed weekly and monthly performance goals.

Qualifications

  • Previous call center management, supervisor, or team lead experience preferred.

  • Strong communication and customer service skills.

  • Experience managing and motivating a team.

  • Excellent organizational and problem-solving abilities.

  • Comfortable working with computers and CRM systems.

  • Ability to work in a fast-paced environment.

  • Professional attitude with strong attention to detail.

  • Ability to work occasional evenings and weekends as needed.

Why Join LBT Appleby Systems?

Join a growing company that values teamwork, customer service, and employee development. We provide competitive compensation, opportunities for advancement, and the tools needed to succeed.

If you are an experienced call center professional who enjoys leading a team and delivering outstanding customer experiences, we want to hear from you!

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