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Commission Inbound Call Center Jobs in Scranton, PA

Current

Customer Service Representative

Pittston, PA · On-site

$18 - $21.50/hr

Handle inbound email and inbound/outbound phone communication using best practices * Document ... Microsoft Office (Word, Excel, PowerPoint) * CRM and call center systems * Ability to learn and ...

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All JobsInbound Call Center JobsCommission Inbound Call Center JobsCommission Inbound Call Center Jobs in Scranton, PA

Commission Inbound Call Center information

See Scranton, PA salary details

$12

$17

$22

How much do commission inbound call center jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for commission inbound call center in Scranton, PA is $17.16, according to ZipRecruiter salary data. Most workers in this role earn between $15.48 and $18.08 per hour, depending on experience, location, and employer.

What is a commission inbound call center job?

Commission inbound call center jobs are positions where employees handle incoming calls from customers, usually providing support, information, or sales assistance, and earn part or all of their income through commissions based on performance metrics such as sales or successful customer interactions. Unlike traditional hourly or salaried call center roles, these positions incentivize employees to achieve targets, such as closing sales or upselling products, in addition to providing customer service. This structure can offer higher earning potential for those who are motivated and effective in a fast-paced, results-driven environment.

What are the key skills and qualifications needed to thrive as a commission inbound call center representative, and why are they important?

To thrive as a Commission Inbound Call Center Representative, you need strong communication skills, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and sales tracking tools is often required. Outstanding soft skills include resilience, patience, and persuasive interpersonal abilities to handle challenging calls and convert inquiries into sales. These competencies are crucial for delivering excellent customer experiences, meeting sales targets, and maximizing commission opportunities.

What are some common challenges faced by commission-based inbound call center agents, and how can they be overcome?

Commission-based inbound call center agents often face the challenge of balancing customer service with sales targets, as their earnings depend on closing sales or upselling during calls. High call volumes and varying customer needs require strong communication and multitasking skills. Overcoming these challenges involves staying organized, actively listening to customer concerns, and continually improving product knowledge and sales techniques. Supportive team environments and regular coaching sessions can also help agents refine their approach and boost performance.

What is the difference between Commission Inbound Call Center vs Customer Service Representative?

AspectCommission Inbound Call CenterCustomer Service Representative
Primary FocusHandling inbound sales calls and earning commissionsProviding support and assistance to customers
CompensationBase pay plus commissions based on salesTypically hourly wage or salary, with some bonuses
Work EnvironmentCall center setting, sales-drivenOffice or remote, service-oriented
Required SkillsSales techniques, communication, persuasionCommunication, problem-solving, patience

While both roles involve inbound calls, Commission Inbound Call Center agents focus on sales and earning commissions, whereas Customer Service Representatives primarily provide support and assistance without sales targets. The roles differ mainly in their goals, compensation structure, and skill emphasis.

What are the most commonly searched types of Inbound Call Center jobs in Scranton, PA?

The most popular types of Inbound Call Center jobs in Scranton, PA are:

What are popular job titles related to Commission Inbound Call Center jobs in Scranton, PA?

For Commission Inbound Call Center jobs in Scranton, PA, the most frequently searched job titles are:

What job categories do people searching Commission Inbound Call Center jobs in Scranton, PA look for?

The top searched job categories for Commission Inbound Call Center jobs in Scranton, PA are:

What cities near Scranton, PA are hiring for Commission Inbound Call Center jobs?

Cities near Scranton, PA with the most Commission Inbound Call Center job openings:

Commission Inbound Call Center jobs near you
Infographic showing various Commission Inbound Call Center job openings in Scranton, PA as of August 2026, with employment types broken down into 2% As Needed, 77% Full Time, 19% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $35,686 per year, or $17.2 per hour.

Sales & Retention Specialist

Stroudsburg, PA • On-site

Pencor Services Inc
201 - 500 employees
Learn more about Pencor Services Incexternal

Other

Medical, PTO

Posted 19 days ago

Job description

Inside Sales & Retention Specialist

Our passion at Blue Ridge is to keep our community connected through reliable High-Speed Internet (with HomeFi), Phone, and Video (HD & TiVo) Technology. Servicing Northeastern Pennsylvania, we work hard every day to connect our customers to the people, places, and things that matter the most in their lives.

We are currently seeking Inside Sales & Retention Specialists to help us build and maintain trusted relationships with our valued customers. This role focuses on ensuring the services our customers are interested in is the right fit to suit all their entertainment needs. It is essential to have good listening and communication skills while staying approachable to ensure a comfortable experience for our customers. The right candidate will have a humble yet competitive, goal-oriented nature ready to learn a variety of skills, services, and platforms, to be successful in a busy inbound call center environment. Outbound retention and sales projects help us proactively retain customer relationships with our current subscriber base. Other duties as assigned.

To be successful in retaining customers, strong problem-solving skills to deescalate customer concerns is a requirement, as well as the art of active listening to ensure customers feel heard and understood. Our sales philosophy is an educative foundation to promote the value of Blue Ridge's reliable and affordable service offerings to generate sales. Staying curious and asking open-ended questions to determine a customer's needs is a requirement. Exceptional customer service skills will aid you in successfully promoting our campaigns and service plans to customers. Our Contact Center works as a team; should a spike in call volume that relates to billing or troubleshooting occur, our Sales & Retention Team would jump in to help improve our response times for customers.

Our Contact Center Teams are diverse and uphold a personality of fun, caring, approachable, yet practical to deliver results. Our brand promise is, "To Deliver a Trusted and Valued Connection – Always!" Our culture is rich with learning and growth opportunities. We provide weekly coaching with your dedicated sales supervisor and continuous training from our learning and development team and sales coach to ensure you feel supported in reaching your career goals and necessary performance metrics. We are seeking dependability from our team members, with the ability to work overtime. Blue Ridge offers an impressive health insurance package to full-time employees, paid time off, tuition reimbursement, referral program, and commissions on top of base pay with added incentive bonuses to reach sales and retention goals. Please note: Evaluation of goals occur every quarter and are subject to change.

Qualifications:

  • High School Diploma or G.E.D
  • Established residency in Pennsylvania
  • Valid PA Driver's License and good driving record
  • Minimum of 1-year Customer Service and Sales/Retention Experience
  • ICOMS GUI Experience Preferred
  • Solid Computer Skills / Microsoft Office Suite Proficiency
  • Strong working knowledge of telecommunication products and services including but not limited to Data (Internet), Wi-Fi, Video (HD TV & TiVo) and Voice (Telephone)
  • Strong Negotiating and Communication skills
  • Excellent problem solving and active listening skills
  • Proficient Typing Skills - Accuracy in Data Entry
  • Strong Technical Troubleshooting Skills
  • Ability to demonstrate success in your sales career to date
  • Ability to overcome objections
  • Aptitude to build trusted relationships and empathize with customers when appropriate
  • Ability to show initiative and multi-task in a fast-paced environment
  • Ability to adapt to change and the changing needs of the company and department
  • Ability to perform duties while adhering to company policies and procedures
  • Ability to create solutions
  • Ability to uphold our brand promise and personality while being an advocate for Blue Ridge
  • Ability to embody an open cooperative, professional and positive attitude towards customers, management and co-workers
  • Customer Experience Focused
  • Possess a team mindset

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