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Commission Inbound Call Center Jobs in Scranton, PA

McCarthy Tire

Call Center Representative

Wilkes Barre, PA · On-site

$15.25 - $19.25/hr

Remote Call Center * Must reside in (PA, NY, NJ, MD, VA, WV, NC, SC) Full The Remote Call Center ... Answer inbound emergency roadside service calls from commercial fleet customers. * Collect accurate ...

ID Logistics

Customer Service Rep - GUI

Hanover, PA · On-site

$19.50/hr

Assigns inbound trailers to dock doors * Supervises loading and ensures maximum cubic feet and ... Follow all standards of PPE in the distribution center: for example, wearing steel toed shoes ...

ID Logistics

Customer Service Rep - GUI

Dallas, PA · On-site

$19.50/hr

Assigns inbound trailers to dock doors * Supervises loading and ensures maximum cubic feet and ... Follow all standards of PPE in the distribution center: for example, wearing steel toed shoes ...

Home Genius Exteriors

Sales Representative

Scranton, PA · On-site

$150K - $200K/yr

... 200K - uncapped commissions and bonuses. Top performers earn: $300K+. Location: Hybrid work ... No cold calling all appointments are pre-qualified by our call center * Medical, dental & vision ...

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All JobsInbound Call Center JobsCommission Inbound Call Center JobsCommission Inbound Call Center Jobs in Scranton, PA

Commission Inbound Call Center information

See Scranton, PA salary details

$12

$17

$22

How much do commission inbound call center jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for commission inbound call center in Scranton, PA is $17.16, according to ZipRecruiter salary data. Most workers in this role earn between $15.48 and $18.08 per hour, depending on experience, location, and employer.

What does a commission inbound call center agent do?

A commission inbound call center agent handles customer calls related to sales, product inquiries, or support, earning commissions based on sales or performance metrics. They use communication skills and may utilize CRM tools to assist customers and close sales during calls.

What are the key skills and qualifications needed to thrive as a commission inbound call center representative, and why are they important?

To thrive as a Commission Inbound Call Center Representative, you need strong communication skills, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and sales tracking tools is often required. Outstanding soft skills include resilience, patience, and persuasive interpersonal abilities to handle challenging calls and convert inquiries into sales. These competencies are crucial for delivering excellent customer experiences, meeting sales targets, and maximizing commission opportunities.

What is a commission inbound call center job?

Commission inbound call center jobs are positions where employees handle incoming calls from customers, usually providing support, information, or sales assistance, and earn part or all of their income through commissions based on performance metrics such as sales or successful customer interactions. Unlike traditional hourly or salaried call center roles, these positions incentivize employees to achieve targets, such as closing sales or upselling products, in addition to providing customer service. This structure can offer higher earning potential for those who are motivated and effective in a fast-paced, results-driven environment.

What are some common challenges faced by commission-based inbound call center agents, and how can they be overcome?

Commission-based inbound call center agents often face the challenge of balancing customer service with sales targets, as their earnings depend on closing sales or upselling during calls. High call volumes and varying customer needs require strong communication and multitasking skills. Overcoming these challenges involves staying organized, actively listening to customer concerns, and continually improving product knowledge and sales techniques. Supportive team environments and regular coaching sessions can also help agents refine their approach and boost performance.

What is the difference between Commission Inbound Call Center vs Customer Service Representative?

AspectCommission Inbound Call CenterCustomer Service Representative
Primary FocusHandling inbound sales calls and earning commissionsProviding support and assistance to customers
CompensationBase pay plus commissions based on salesTypically hourly wage or salary, with some bonuses
Work EnvironmentCall center setting, sales-drivenOffice or remote, service-oriented
Required SkillsSales techniques, communication, persuasionCommunication, problem-solving, patience

While both roles involve inbound calls, Commission Inbound Call Center agents focus on sales and earning commissions, whereas Customer Service Representatives primarily provide support and assistance without sales targets. The roles differ mainly in their goals, compensation structure, and skill emphasis.

What are the most commonly searched types of Inbound Call Center jobs in Scranton, PA? The most popular types of Inbound Call Center jobs in Scranton, PA are:
What are popular job titles related to Commission Inbound Call Center jobs in Scranton, PA? For Commission Inbound Call Center jobs in Scranton, PA, the most frequently searched job titles are:
What job categories do people searching Commission Inbound Call Center jobs in Scranton, PA look for? The top searched job categories for Commission Inbound Call Center jobs in Scranton, PA are:
What cities near Scranton, PA are hiring for Commission Inbound Call Center jobs? Cities near Scranton, PA with the most Commission Inbound Call Center job openings:
Commission Inbound Call Center jobs near you
Infographic showing various Commission Inbound Call Center job openings in Scranton, PA as of August 2026, with employment types broken down into 3% As Needed, 76% Full Time, 18% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $35,686 per year, or $17.2 per hour.

Call Center Representative

McCarthy Tire Service Co

Wilkes Barre, PA • On-site

$15.25 - $19.25/hr

Other

Medical, Dental, Vision, PTO

Re-posted 10 days ago

McCarthy Tire Service rating

4.7

Company rating: 4.7 out of 10

Based on 19 frontline employees who took The Breakroom Quiz

345th of 363 rated vehicle maintenance

Job description

Job details
Job type
  • Full-time
Shift and schedule
  • 8 hour (Evening/Overnight)
  • Weekends (required)
  • Holidays (required)
Work setting
  • Remote Call Center
  • Must reside in (PA, NY, NJ, MD, VA, WV, NC, SC)
Full job description
The Remote Call Center Dispatcher is responsible for coordinating emergency roadside service for commercial vehicles across a network of more than 70 McCarthy Tire locations. This position serves as the primary point of contact for customers experiencing roadside breakdowns involving tractor-trailers, box trucks, straight trucks, buses, and other commercial vehicles.
Dispatchers gather critical information, determine the appropriate service response, coordinate with McCarthy Tire service locations and technicians, and provide timely updates to customers throughout the event. This is a fast-paced position that requires strong multitasking, communication, and problem-solving skills.
This is a 100% remote position supporting a 24 hours a day, 7 days a week, 365 days a year operation , including weekends and holidays.
JOB DESCRIPTION AND RESPONSIBILITIES
  • Answer inbound emergency roadside service calls from commercial fleet customers.
  • Collect accurate information regarding the vehicle, location, breakdown, and customer needs.
  • Create and manage roadside service events using company dispatch software.
  • Dispatch service requests the appropriate McCarthy Tire location or field technician.
  • Coordinate service for more than 70 McCarthy Tire locations while following established dispatch procedures.
  • Maintain communication with technicians, service locations, and customers throughout each event.
  • Provide customers with estimated arrival times (ETAs) and service updates.
  • Monitor active events to ensure timely dispatch and completion.
  • Escalate high-priority or service-impacting situations to management when appropriate.
  • Document all customer interactions, dispatch attempts, and event updates accurately.
  • Follow customer-specific procedures and service requirements for national fleet accounts.
  • Prioritize multiple active service events while maintaining accuracy and professionalism.
  • Work collaboratively with dispatchers, supervisors, and field personnel to ensure exceptional customer service.
  • Maintain confidentiality of customer and company information.
  • Meet established productivity, quality assurance, and attendance expectations.
  • Participate in ongoing training and process improvement initiatives.
REQUIREMENTS
  • High school diploma or GED required.
  • Minimum of one year of customer service, dispatch, logistics, transportation, or call center experience preferred.
  • Ability to work independently in a fully remote environment.
  • Strong verbal and written communication skills.
  • Excellent problem-solving and decision-making abilities.
  • Ability to multitask while handling multiple active service events.
  • Strong computer skills with the ability to quickly learn multiple software applications.
  • Accurate typing and data entry skills.
  • Ability to remain calm and professional in high-pressure situations.
  • Excellent organizational and time management skills.
  • Ability to follow established procedures while adapting to changing priorities.
  • Reliable high-speed internet connection suitable for remote work.
  • Quiet, distraction-free home office environment.
  • Ability to pass any required background screening.
WORK SCHEDULE REQUIREMENTS
  • Must be available to work assigned shifts in a 24/7/365 emergency roadside service operation.
  • Availability to work days, evenings, overnights, weekends, and holidays as scheduled.
  • Flexibility to work overtime or additional hours during periods of high call volume, severe weather, or emergency situations.
  • Punctuality and dependable attendance are essential due to the nature of emergency roadside operations.
  • Preferred Qualifications
  • Dispatch experience within the transportation, trucking, towing, fleet maintenance, or emergency roadside service industry.
  • Knowledge of commercial vehicles, including tractor-trailers, box trucks, straight trucks, buses, and trailers.
  • Experience working with GPS, mapping software, or dispatch management systems.
  • Familiarity with fleet service operations and roadside assistance procedures.
  • Experience working in a high-volume call center environment.
Work Authorization
  • Must be authorized to work in the United States

Why Join McCarthy Tire?
At McCarthy Tire, you're not just starting a job you're building a career with a company that values safety, growth, and long-term success.
Benefits include:
  • Strong safety culture with paid training
  • Weekly pay
  • Medical, vision, and dental insurance
  • Paid holidays and paid time off
  • Career growth and advancement opportunities
  • Supportive, team-oriented work environment
View our full benefits package at: www.mccarthytire.com
Equal Opportunity Employer
McCarthy Tire Service is an Equal Opportunity Employer. We welcome applicants from all backgrounds and do not discriminate based on race, color, gender, age, religion, sexual orientation, national origin, disability, veteran status, or any other legally protected status.

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