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Commission Inbound Call Center Jobs in Florida (NOW HIRING)

MTM LLC

Call Center Manager

Miami, FL

Design and implement effective call center strategies for both inbound and outbound lead generation, ensuring the team is equipped to identify opportunities and drive conversions. * Performance ...

Draftomat

Call Center Agent

Hollywood, FL · On-site

$19 - $27/hr

Key Responsibilities * Handle inbound and outbound customer calls * Schedule and confirm ... Previous call center or customer service experience preferred * Excellent phone communication ...

Hilton Grand Vacations

Call Center Rep

Orlando, FL · On-site

$15 - $18.75/hr

In this role, you'll handle inbound calls transferred from various sources, promote vacation ... Hourly plus commission + weekly bonus + monthly Bonus- Uncapped earning potential. Make $60,000 and ...

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Commission Inbound Call Center information

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How much do commission inbound call center jobs pay per hour?

As of May 28, 2026, the average hourly pay for commission inbound call center in Florida is $12.95, according to ZipRecruiter salary data. Most workers in this role earn between $11.68 and $13.65 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Commission Inbound Call Center Representative, and why are they important?

To thrive as a Commission Inbound Call Center Representative, you need strong communication skills, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and sales tracking tools is often required. Outstanding soft skills include resilience, patience, and persuasive interpersonal abilities to handle challenging calls and convert inquiries into sales. These competencies are crucial for delivering excellent customer experiences, meeting sales targets, and maximizing commission opportunities.

What are some common challenges faced by commission-based inbound call center agents, and how can they be overcome?

Commission-based inbound call center agents often face the challenge of balancing customer service with sales targets, as their earnings depend on closing sales or upselling during calls. High call volumes and varying customer needs require strong communication and multitasking skills. Overcoming these challenges involves staying organized, actively listening to customer concerns, and continually improving product knowledge and sales techniques. Supportive team environments and regular coaching sessions can also help agents refine their approach and boost performance.

What are commission inbound call center jobs?

Commission inbound call center jobs are positions where employees handle incoming calls from customers, usually providing support, information, or sales assistance, and earn part or all of their income through commissions based on performance metrics such as sales or successful customer interactions. Unlike traditional hourly or salaried call center roles, these positions incentivize employees to achieve targets, such as closing sales or upselling products, in addition to providing customer service. This structure can offer higher earning potential for those who are motivated and effective in a fast-paced, results-driven environment.

What is the difference between Commission Inbound Call Center vs Customer Service Representative?

AspectCommission Inbound Call CenterCustomer Service Representative
Primary FocusHandling inbound sales calls and earning commissionsProviding support and assistance to customers
CompensationBase pay plus commissions based on salesTypically hourly wage or salary, with some bonuses
Work EnvironmentCall center setting, sales-drivenOffice or remote, service-oriented
Required SkillsSales techniques, communication, persuasionCommunication, problem-solving, patience

While both roles involve inbound calls, Commission Inbound Call Center agents focus on sales and earning commissions, whereas Customer Service Representatives primarily provide support and assistance without sales targets. The roles differ mainly in their goals, compensation structure, and skill emphasis.

What are the most commonly searched types of Inbound Call Center jobs in Florida? The most popular types of Inbound Call Center jobs in Florida are:
What are popular job titles related to Commission Inbound Call Center jobs in Florida? For Commission Inbound Call Center jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Commission Inbound Call Center jobs in Florida look for? The top searched job categories for Commission Inbound Call Center jobs in Florida are:
What cities in Florida are hiring for Commission Inbound Call Center jobs? Cities in Florida with the most Commission Inbound Call Center job openings:
Commission Inbound Call Center jobs near you
Infographic showing various Commission Inbound Call Center job openings in Florida as of May 2026, with employment types broken down into 1% As Needed, 74% Full Time, 19% Part Time, 1% Temporary, and 5% Contract. Highlights an 87% Physical, and 13% Remote job distribution, with an average salary of $26,940 per year, or $13 per hour.
Call Center Manager

Call Center Manager

MTM LLC

Miami, FL

Full-time

Posted 16 hours ago

Job description

Position Overview:
The Director of Call Center will oversee the entire call center operation, managing a team of sales agents responsible for generating new business and driving sales over the phone. You'll be responsible for setting strategic direction, optimizing processes, and ensuring the team consistently meets or exceeds lead generation and revenue goals. This role requires a blend of leadership, hands-on management, and operational excellence to deliver high performance in a fast-paced environment.

Key Responsibilities:

  • Leadership & Team Management: Manage, lead, and motivate a team of call center agents focused on generating high-quality leads and driving new business for the company. Foster a culture of accountability, teamwork, and high performance.
  • Sales Strategy Development: Design and implement effective call center strategies for both inbound and outbound lead generation, ensuring the team is equipped to identify opportunities and drive conversions.
  • Performance Optimization: Monitor key performance indicators (KPIs) to track team performance, identifying opportunities for improvement and implementing actionable strategies to hit and exceed targets.
  • Coaching & Development: Provide ongoing training, coaching, and mentoring to call center agents, helping them refine their sales skills, improve their scripts, and maximize their lead conversion rates.
  • Process Improvement: Continuously evaluate and refine call center processes, technology, and workflows to maximize efficiency, enhance the customer experience, and drive revenue growth.
  • Collaboration with Sales and Marketing Teams: Work closely with the sales and marketing teams to ensure a seamless lead handoff process and alignment of strategies. Ensure that leads are properly nurtured and passed to the appropriate team for follow-up.
  • Customer Experience: Ensure that every call is an opportunity to provide value to the customer while promoting our services, building trust, and maintaining high standards of professionalism.
  • Reporting & Analytics: Regularly analyze and report on call center performance, lead quality, and revenue generation, providing insights to senior leadership on performance trends and improvement opportunities.
  • Budget Management: Oversee the call center budget, ensuring that resources are allocated effectively to meet team objectives while controlling costs.

Qualifications:

  • Proven experience managing a call center team, ideally in a sales-driven environment (preferably in construction, home services, or a similar industry).
  • Strong leadership and team management skills, with a focus on performance coaching, mentoring, and motivating teams to meet and exceed goals.
  • Experience with lead generation, sales funnels, and optimizing conversion rates in a call center setting.
  • Data-driven approach with the ability to analyze performance metrics, identify trends, and implement improvements.
  • Excellent communication and interpersonal skills, with the ability to work cross-functionally with other departments.
  • Strong problem-solving and conflict-resolution skills, especially in high-pressure situations.
  • Familiarity with call center software and CRM systems (Salesforce, Five9, etc.).
  • Experience developing and implementing call scripts, sales training programs, and process optimizations.
  • Ability to thrive in a fast-paced, high-volume environment, balancing short-term goals with long-term objectives.

Why Join Us?

  • Make an Impact: Play a key role in driving the growth of the business by managing a high-performance call center team that generates new business.
  • Competitive Compensation: Competitive salary with performance-based incentives.
  • Career Growth: Opportunities for professional development and advancement as we continue to scale.
  • Dynamic Culture: Be part of a collaborative and entrepreneurial team that is committed to excellence.
  • Industry-Leading Company: Join a company that's an innovator in the construction and home remodeling space, offering high-quality products and services.

If you're a results-driven call center leader with a passion for generating business and leading teams to success, we want to hear from you!

Employment Type: FULL_TIME

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