Commission Etsy Customer Service Jobs (NOW HIRING)

Company Description
Etsy is the global marketplace for unique and creative goods. We build, power, and evolve the tools and technologies that connect millions of entrepreneurs with millions of buyers around the world. As an Etsy employee, you will tackle unique, meaningful, and large-scale problems alongside passionate coworkers, all the while making a rewarding impact and Keeping Commerce Human.

We believe exceptional companies are built by exceptional teams, and we're intentional about it. That means hiring great people, setting them up for success from day one, and giving them real reasons to grow their careers here. We invest in development that goes beyond promotions, and we foster the trust and relationships that help people do their best work together.

What's the role?

We're hiring a Staff Design Program Manager to own the operational foundation that powers Etsy's Seller Experience. This role spans three groups - Seller and Inventory, Customer Operations, and Marketplace Services - and requires someone who can hold coherence across all of them while going deep on the highest-priority initiatives. The teams you support are modernizing core seller workflows, structuring inventory, unlocking growth through AI-assisted insights, and reducing friction across support, checkout, payments, and fulfillment.

At this level, you are defining the objectives, not just executing against them. You will identify where these teams need sharper operational systems, build the case for addressing those gaps, and own the solution. You will serve as a strategic thought partner to the design leaders you support and a credible voice in cross-functional conversations with Product, Engineering, and Research.

This is a full-time position reporting to the Director of Design Operations.

What's this team like at Etsy?

Seller Experience brings together design teams across Seller and Inventory, Customer Operations, and Marketplace Services around a shared goal: helping creative entrepreneurs build thriving businesses on Etsy while ensuring the marketplace stays healthy and competitive. These teams work at the intersection of seller tooling, operational support, and marketplace infrastructure - spanning everything from listing creation to checkout to cross-border fulfillment.

The Design Operations team is the operational backbone for this work. As the Staff DPM for Seller Experience, you will be embedded across this group, developing deep relationships with multiple design leaders and building the systems that allow their teams to focus on craft and move with clarity.

What does the day-to-day look like?

• Define and own high-stakes programs: Lead complex programs that span multiple squads within Seller Experience - from cross-team planning resets to initiatives that require sustained alignment across Design, Product, and Engineering. You set the objectives, not just the timeline.
• Create clarity in ambiguous spaces: Seller Experience is in active transformation. You will be asked to bring operational structure to areas where the problem and the solution are both still taking shape. You are energized by that, not slowed down by it.
• Set priorities and roadmaps: Work across Seller and Inventory, Cust Ops, and Marketplace Services to help design leaders align on shared priorities, surface tradeoffs, and maintain a coherent view of the group's work and capacity.
• Build the operating model: Evaluate how the Seller Experience design org currently plans, reviews, and ships work - and introduce scalable frameworks that improve efficiency and quality across all three teams. You design systems that improve the "operating system" of the group, not just patch individual friction points.
• Optimize team rhythms: Design and maintain planning cadences, review rituals, and communication structures that give teams high signal and low overhead. You evolve these as the org scales and its needs change.
• Translate data into decisions: Build and maintain operational dashboards and reporting that give design leaders a clear view of team health, capacity, and progress. You translate raw data into actionable insights - not just status updates.
• Lead organizational alignment: Act as the primary operational link between Seller Experience design and its cross-functional partners across Product, Engineering, Research, and Brand. You ensure design work is synchronized with product release cycles and that dependencies are visible before they become blockers.
• Lead through change: Seller Experience is evolving its tools, workflows, and ways of working. You will lead the org through those shifts - building adoption through clear communication and genuine empathy for how change lands on individual teams.
• Make impact visible: Develop audience-appropriate communications - dashboards, leadership summaries, cross-functional updates - that make the Seller Experience design org's work legible and credible to partners and senior leadership.
• Of course, this is just a sample of the kinds of work this role will require! You should assume that your role will encompass other tasks, too, and that your job duties and responsibilities may change from time to time at Etsy's discretion, or otherwise applicable with local law.

Qualities that will help you thrive in this role are:

• 8+ years in program management, design operations, or a related field within a product development environment.
• A track record of owning cross-functional programs end-to-end across multiple teams, including defining objectives and building operational frameworks from scratch - not just running established ones.
• Experience spanning multiple design teams or sub-groups simultaneously, with the ability to hold coherence across different priorities and working styles.
• Deep familiarity with how design teams plan and ship work, including how design intersects with Product, Engineering, and Research across the product development lifecycle.
• Strong data instincts: you can identify what is worth measuring, build systems to track it, and translate what you find into recommendations that help leaders make better decisions.
• Experience with vendor evaluation, tool selection, and contract management for design teams.
• Exceptional communication skills - you adapt depth and format to the audience, and you write with clarity whether drafting a standup update or an executive summary.
• Experience on large teams (20+ person design orgs) at technology companies is preferred.
• Familiarity with Jira, Figma, Notion, Claude, and Google Workspace.

Compensation & Benefits

In addition to salary, you'll be eligible for an equity package, an annual performance bonus, and our competitive benefits that support you and your family. Base salary is determined by your location, skills, and experience.

Etsy uses two geographic pay zones to reflect the labor markets where we compete for talent: one called Geo-1, covering the New York City metropolitan area, San Francisco Bay Area, and Seattle metropolitan area, and one called Geo-2, covering all other U.S. locations. Salary ranges for this role vary by zone and are listed below.

Location

We prioritize candidates based within commutable distance of Etsy's Brooklyn Office. Depending on proximity, we ask team members to come in once or twice per week. Remote candidates outside commutable distance may be considered on a case-by-case basis, with the expectation of occasional travel to the office. Learn more details about our work modes and workplace safety policies here.

Salary Range:

What's Next

If you're interested in joining the team at Etsy, please share your resume with us and feel free to include a cover letter if you'd like. As we hope you've seen already, Etsy is a place that values individuality and variety. We don't want you to be like everyone else -- we want you to be like you! So tell us what you're all about.

Our Promise

At Etsy, we believe that a diverse, equitable, and inclusive workplace furthers relevance, resilience, and longevity. We encourage people from all backgrounds, ages, abilities, and experiences to apply. Etsy is proud to be an equal opportunity workplace and is committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, national origin, religion or creed, sex, pregnancy (including childbirth and related medical conditions), gender, gender identity or expression, sexual orientation, age, citizenship or immigration status, marital or familial status, physical or mental disability, medical condition, genetic information, military or veteran status**, or any other characteristic protected by applicable federal, state, or local law**. If, due to a disability, you need an accommodation during any part of the interview or hiring process, please let your recruiter know and we will work with you to meet your needs. While Etsy supports visa sponsorship, sponsorship opportunities may be limited to certain roles and skills.