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Commission Customer Success Manager Edtech Jobs (NOW HIRING)

Clever Devices Ltd.

Customer Success Manager

Woodbury, NY · On-site

$90K - $130K/yr

The Customer Success Manager will apply knowledge, experience, interpersonal skills and administrative techniques to ensure successful delivery of all managed and support services to Clever Devices ...

Bitdefender

Customer Success Manager

Washington, DC · On-site

Customer Success Manager Bitdefender is a cybersecurity leader delivering best-in-class threat prevention, detection, and response solutions worldwide. Guardian over millions of consumer, enterprise ...

ChargeAfter

Customer Success Manager

Manhattan, NY · On-site +1

As the Customer Success Manager, you will play a critical role within the ChargeAfter Customer Success team, focused on maximizing customer value by driving adoption, performance, and long-term ...

Opiniion

Customer Success Manager

Lehi, UT · On-site

As a Customer Success Manager at Opiniion, you will play a crucial role in ensuring our client's success, satisfaction, retention, and growth within the dynamic tech industry. The ideal candidate ...

LMI

Customer Success Manager

Mclean, VA · On-site

Customer Success Manager We're looking for a Customer Success Manager to drive engagement with a DHS customer and ensure they achieve maximum value from their investment in LIGER, an enterprise AI ...

Selr LLC

Customer Success Manager

New York, NY

$150K/yr

Marketing Technology Employment Type: Full-time Customer Success Manager Our client is a high-growth SaaS company helping mid-market and enterprise customers drive measurable outcomes through their ...

ASSURED

Customer Success Manager

Manhattan, NY · On-site

Customer Success Manager We are looking for a Customer Success Manager to join our growing team. As a crucial early hire, you will play a pivotal role in shaping our customer success strategy and ...

Campfire

Customer Success Manager

Manhattan, NY · On-site

Customer Success Manager at Campfire As a Customer Success Manager at Campfire, you will own a portfolio of customers and be responsible for driving adoption, retention, and long-term success. You ...

Ivalua

Customer Success Manager

New York, NY · On-site

Customer Success Manager (New York, NY - US) Founded in 2000, Ivalua is a leading global provider of cloud-based procurement solutions. COMPANY OVERVIEW At Ivalua we are a global community of ...

C Square

Customer Success Manager

Waltham, MA · On-site

Customer Success Manager Csquare is seeking a talented, highly motivated individual to serve as a Customer Success Manager. The mission of the Csquare Customer Success organization is to ensure our ...

Unifyr

Customer Success Manager

Manhattan, NY · Remote

Customer Success Manager Recruiting Manager: Vice President Customer Success Department: Customer Success Hours / Base: Full-time / US / Remote Role Specification Role Purpose: Unifyr is looking for ...

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All JobsCommission Customer Success Manager Edtech Jobs

Commission Customer Success Manager Edtech information

See salary details

$32.5K

$83.1K

$140K

How much do commission customer success manager edtech jobs pay per year?

As of Jun 9, 2026, the average yearly pay for commission customer success manager edtech in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What is the difference between Commission Customer Success Manager Edtech vs Commission Account Manager Edtech?

AspectCommission Customer Success Manager EdtechCommission Account Manager Edtech
Primary FocusCustomer retention, onboarding, and successAccount growth, sales, and client relationships
Required SkillsCustomer service, communication, product knowledgeSales, negotiation, relationship management
Work EnvironmentCollaborative, customer-facing roles within edtech companiesClient-facing, sales-driven roles in edtech firms
CertificationsCustomer success or related certifications often preferredSales or account management certifications beneficial

The main difference is that the Commission Customer Success Manager Edtech focuses on ensuring customer satisfaction and retention, while the Commission Account Manager Edtech emphasizes growing accounts and sales. Both roles require strong communication skills and industry knowledge but serve different stages of the customer lifecycle.

What cities are hiring for Commission Customer Success Manager Edtech jobs? Cities with the most Commission Customer Success Manager Edtech job openings:
What are the most commonly searched types of Customer Success Manager Edtech jobs? The most popular types of Customer Success Manager Edtech jobs are:
What states have the most Commission Customer Success Manager Edtech jobs? States with the most job openings for Commission Customer Success Manager Edtech jobs include:
Commission Customer Success Manager Edtech jobs near you
Customer Success Manager

Customer Success Manager

Clever Devices Ltd.

Woodbury, NY • On-site

$90K - $130K/yr

Full-time

Medical, Life, Retirement, PTO

Posted 14 days ago

Job description

As THE leader in transit technology, Clever Devices' vision is to make meaningful contributions to worldwide mobility. Our goal is to be the leading provider of exciting technology that improves the quality of mobility in communities around the world.


The Customer Success Manager will apply knowledge, experience, interpersonal skills and administrative techniques to ensure successful delivery of all managed and support services to Clever Devices customers. Their actions ensure customer satisfaction, fulfilment and retention. They advocate on behalf of the customer internally, communicating information and providing operational recommendations to strategic plans/projects. They will work with the operations team to forecast vehicle & solution deployment, develop preventive maintenance plans, prepare and complete action plans; implement changes, customer-service standards; assist to resolve problems; identify service trends and determine system/process improvements. They are also expected to own the communication and management of any service issue or escalation internally and externally.  They are responsible for ensuring timely and efficient service to our customers. This position will be responsible for Clever Devices’s most demanding clients.

Depth of Knowledge Required

High level of Customer Success/Service knowledge with the customer facing skills to go along with. Additionally, should have a good understanding of analytics, reporting, service improvement, and general business acumen is required. Public Transit experience preferred. This position is responsible for the success of all managed and support services for assigned accounts, as well as ensuring and maintaining a high customer satisfaction across all services at all times.

Internal & External Relationship Responsibilities

The Clever Customer Success Manager regularly influences internal and external stakeholders in achieving beneficial outcomes. The Clever Customer Success Manager is the primary point of contact for assigned accounts. This position will make recommendations to internal and external stakeholders about account related issues and ensure resolution of problems in conjunction with assigned team members. This position requires proactive planning, clear communication, expert execution and team work to coordinate resources within Clever Devices to support assigned accounts. This position must regularly communicate answers to complex questions and respond to detailed inquiries regarding client issues or concerns. This position determines Customer Success requirements by maintaining regular contact with customers; visiting operational environments; conducting surveys; benchmarking best practices.

  • This position handles and is expected to protect all internal confidential information and must utilize discretion and judgment based on company policies and procedure.
  • Manage and leverage relationships with internal and external stakeholders in order to achieve high customer satisfaction and retention.
  • Utilizes a network of relationships to collect and disseminate information, build support, and secure buy-in to achieve desired objectives

Key Responsibilities

  • Coordinate and contribute on weekly/monthly/quarterly/annual meetings with customers to present call and incident data, activity, utilization, trends, analysis, health, status, risks, and recommendations
  • Detailed understanding, reporting on, and delivery to SLA’s and SLO’s
  • Solicit feedback on customer satisfaction using survey, scorecards, etc.
  • Ensure all stakeholders are aware of requirements of maintaining high customer satisfaction
  • Proactive management of operational runbook for assigned accounts
  • Auditing the performance of the Clever Devices TAC and Field Service for assigned accounts
  • Review and comment on SOW development for new opportunities
  • Onboarding of customers to support phase
  • Ensure customer information accuracy across all platforms and databases
  • Responsible for conveying customer requirements during creation of new policies and procedures
  • Tracking, reporting and resolving escalations
  • Building relationships internally and externally
  • Organize and manage upgrades and other small, non-deployment customer projects
  • Planning, drafting, implementing and communicating Continuous Service Improvement plans
  • Identify and assist in additional end user training and adoption opportunities
  • Identify new revenue opportunities
  • Track and manage service renewals
  • Delivering customer communications and incident reports
  • Identifying, tracking, reporting and processing Change requests related to service
  • Uses knowledge of general financial and accounting principles to understand and communicate how decisions affect bottom line for assigned accounts
  • Work collaboratively across all organizational levels including executives, managers, front line, technical subject matter experts, and IT etc.
  • Continuously improve Customer Success Management process and methodologies
  • In depth understanding of operational service delivery key performance indicators
  • Strong customer orientation and ability to interface with VP level management in customer environments
  • Create SOPs for their position
  • Other duties as assigned

Clever Devices is an Affirmative Action/Equal Opportunity Employer

The compensation range posted for this position represents the anticipated minimum and maximum compensation for this position based upon a good faith and reasonable estimate. The exact compensation offered will depend on several factors such as the candidate’s experience, skills, training, education and/or physical location; internal equity; and, budget.


In addition, Clever Devices Ltd. offers a variety of benefits to eligible employees, including health insurance coverage, wellness and family support programs, life and disability insurance, retirement savings plans, paid leave programs, education-related programs, paid holidays and time off, and many others, depending on the level and position offered. Many of these benefits are subsidized or fully paid for by the company.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice based on business need.