Commission Bug Fixing Jobs in Indiana (NOW HIRING)

About the Job:

The Indiana Office of Court Technology supports stakeholders and applications across the justice system. This position works closely with key stakeholders to understand business needs, build solutions to improve processes, and support existing applications. The endeavor is to streamline processes, bridge entities, and develop improvements using technology. As part of the team, you’ll work with users and systems that impact the judicial branch of Indiana. The team values its members and their varying backgrounds and experiences while striving to maintain a balance between work and personal life. Opportunities for growth and development are available.

A Day in the Life:

As a business analyst, you will assist in the development, enhancement, maintenance, and support of applications and business processes used by agencies and stakeholders supported by the Indiana Office of Court Technology. This position serves as a liaison between IOCT and key stakeholders for project and software management. Duties and responsibilities include, but are not limited to:

• Work with stakeholders to gather, analyze, and document their needs and requirements
• Train users, create and maintain supplemental materials
• Respond to questions and issues originated through the Help Desk
• Resolve problem situations in a professional manner and accurately communicate pertinent information to end users and management
• Develop an understanding of the criminal justice and judicial systems 
• Provide support and maintenance for current software applications as well as future applications
• Analyze current processes and workflows, evaluate efficiencies and make process improvement recommendations
• Perform activities through the software development life cycle
• Partner with software development to determine designs and system configurations; track process and deadlines; answer questions, provide feedback and work through bug fixes

What You'll Need for Success:

Integrity

• Exercise discretion in handling confidential information and materials
• Maintain personal and business affairs in a manner that ensures public confidence in the integrity, competence, impartiality, and independence of the judiciary as well as avoid situations that could lead to conflict, or the appearance of conflict

Professionalism

• Interact with all persons in a respectful manner, maintain business-like appearance, and promote harmony in the workplace
• Interact with executive branch agencies, federal agencies, and judicial officers in a manner that promotes confidence and respect in the Office of Judicial Administration

Customer Service

• Act as a liaison when interacting with management, staff, internal and external stakeholders to provide program specific information, answer questions, and address issues and concerns
• Successfully diffuse elevated conversations with an intent for resolution

Communication

• Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
• Communicating effectively in writing as appropriate for the needs of the audience

Critical Thinking

• Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems

Organization

• Manage assignments to ensure all tasks are completed within deadlines 
• Effectively manage time and prioritization of tasks and projects
• Prepare and maintain complex and confidential records in an automated system to work on numerous tasks 

Attention to Detail

• Research, coordinate, and track work in a proficient manner to ensure accuracy 

Problem Solving

• Identify problems and review related information to develop and implement solutions
• Use deductive reasoning skills to meet several complimentary goals

Technology and Tool Usage

• Learn and adapt to new technologies within the Microsoft Suite as well as Supreme Court systems