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Command Center Analyst Jobs in Georgia (NOW HIRING)

Landis+Gyr

Premium Service Manager

Alpharetta, GA · On-site

... Command Center, MDMS, or Integration), as Service Desk engineer, TIE, Integration Analyst, or similar. • High degree of analytical skills; able to complete methodical root cause analysis • ...

Landis+Gyr

Premium Service Manager

Alpharetta, GA · On-site

... Command Center, MDMS, or Integration), as Service Desk engineer, TIE, Integration Analyst, or similar. High degree of analytical skills; able to complete methodical root cause analysis Excellent ...

Landis+Gyr

Premium Service Engineer I

Alpharetta, GA · On-site

... Command Center, MDMS, or Integration), as Service Desk engineer, TIE, Integration Analyst, or similar. High degree of analytical skills; able to complete methodical root cause analysis Excellent ...

Landis+Gyr

Premium Service Engineer I

Alpharetta, GA · On-site

... Command Center, MDMS, or Integration), as Service Desk engineer, TIE, Integration Analyst, or similar. • High degree of analytical skills; able to complete methodical root cause analysis • ...

RefrigiWear

Product Merchandiser

Dahlonega, GA · On-site

Product Command Center As a Product Line Manager, you'll turn fast-moving market signals into clear ... analysis, competitive analysis, and product planning If you're ready to help steer the next big ...

RefrigiWear, LLC

Product Merchandiser

Dahlonega, GA · On-site

Product Command Center As a Product Line Manager, you'll turn fast-moving market signals into clear ... analysis, competitive analysis, and product planning If you're ready to help steer the next big ...

RefrigiWear, LLC

Product Line Manager

Dahlonega, GA

Product Command Center As a Product Line Manager, you'll turn fast-moving market signals into clear ... analysis, competitive analysis, and product planning If you're ready to help steer the next big ...

Apply Early

RefrigiWear, LLC

Product Line Manager

Dahlonega, GA

Product Command Center As a Product Line Manager, you'll turn fast-moving market signals into clear ... analysis, competitive analysis, and product planning If you're ready to help steer the next big ...

Apply Early

RefrigiWear, LLC

Product Line Manager

Dahlonega, GA · On-site

Product Command Center As a Product Line Manager, you'll turn fast-moving market signals into clear ... analysis, competitive analysis, and product planning If you're ready to help steer the next big ...

Apply Early

RefrigiWear, LLC

Product Line Manager

Dahlonega, GA

Product Command Center As a Product Line Manager, you'll turn fast-moving market signals into clear ... analysis, competitive analysis, and product planning If you're ready to help steer the next big ...

Apply Early

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Command Center Analyst information

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How much do command center analyst jobs pay per hour?

As of Jul 1, 2026, the average hourly pay for command center analyst in Georgia is $25.42, according to ZipRecruiter salary data. Most workers in this role earn between $25.43 and $25.43 per hour, depending on experience, location, and employer.

What are Command Center Analysts?

Command Center Analysts are professionals responsible for monitoring, analyzing, and responding to incidents or issues within an organization's IT infrastructure or operations. They ensure that systems run smoothly, detect potential problems early, and coordinate quick responses to minimize downtime. Their work often involves using specialized software to track system performance, communicate with technical teams, and maintain detailed records of incidents and resolutions. Command Center Analysts play a critical role in maintaining business continuity and providing real-time support for operations.

What Does a Command Center Analyst?

A command center analyst is an individual who monitors the security systems in a command center. Your responsibilities in this career are dependent upon the type of command center in which you work. Generally speaking, your duties are to observe the operations of a specific security system, evaluate the information collected, and provide reports on any incidents that occur. As a command center analyst, you may also need to perform maintenance on security systems, debug software issues, and provide solutions to any other technical issues that may occur. Beyond that, you may need to respond to any incidents that occur on the property that you monitor.

What key skills and qualifications are needed to thrive as a Command Center Analyst, and why are they important?

To thrive as a Command Center Analyst, you need strong analytical and problem-solving skills, attention to detail, and typically a background in computer science or information technology. Familiarity with network monitoring tools, incident management systems, and platforms like Splunk or ServiceNow is commonly required, and industry certifications such as ITIL or CompTIA Network+ are advantageous. Excellent communication, teamwork, and the ability to remain calm under pressure help analysts coordinate responses and convey critical information effectively. These skills ensure rapid incident resolution, minimize downtime, and maintain the stability of organizational operations.

How does a Command Center Analyst typically collaborate with other IT teams to resolve incidents?

Command Center Analysts play a pivotal role in coordinating with various IT teams, such as network operations, infrastructure support, and application management, to quickly address and resolve incidents. They act as the first point of contact when issues arise, triaging and escalating problems as necessary. Effective communication and real-time updates are crucial, as analysts often facilitate conference bridges, document incident progress, and ensure all stakeholders are informed. This collaboration helps minimize downtime and ensures a swift return to normal operations.
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What are popular job titles related to Command Center Analyst jobs in GA? For Command Center Analyst jobs in GA, the most frequently searched job titles are:
Command Center Analyst jobs near you
Infographic showing various Command Center Analyst job openings in Georgia as of June 2026, with employment types broken down into 48% Full Time, 45% Part Time, 1% Temporary, 5% Contract, and 1% Nights. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $52,876 per year, or $25.4 per hour.
Senior Problem, Incident and Event Management Engineer

Senior Problem, Incident and Event Management Engineer

Humana

Atlanta, GA • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 19 days ago

Humana rating

7.9

Company rating: 7.9 out of 10

Based on 260 frontline employees who took The Breakroom Quiz

155th of 277 rated insurance

Job description

Become a part of our caring community
The Senior Problem, Incident, and Event Management Engineer is responsible for advancing enterprise event correlation, observability, and incident detection capabilities to proactively identify and mitigate service disruptions before user impact. This role specializes in leveraging platforms such as Splunk, Dynatrace, and ServiceNow to aggregate, correlate, and operationalize data across multiple systems to drive timely escalation and resolution of critical incidents.
This position plays a key role in evolving from reactive incident response to data-driven, predictive operations, utilizing CMDB-driven context, criticality tiering, and advanced analytics to prioritize and escalate issues with significant business impact.
Key ResponsibilitiesEvent Correlation & Observability Engineering
  • Design, configure, and continuously improve event correlation rules and alerting strategies across platforms such as Splunk ITSI and Dynatrace
  • Integrate data from multiple monitoring, application, and infrastructure sources to create meaningful, actionable events
  • Normalize and enrich event data using standardized fields and metadata to improve correlation accuracy and reduce noise
  • Drive reduction of false positives and duplicate alerts through correlation, aggregation, and suppression strategies
Dashboarding & Data Visualization
  • Develop and maintain operational and executive dashboards in Splunk and other reporting tools
  • Translate technical telemetry into clear, business-aligned insights, highlighting service health, degradation, and emerging risks
  • Partner with command center, TOC, and incident teams to ensure dashboards support real-time decision making and escalation
Incident Detection & Escalation
  • Leverage correlated event data and observability insights to trigger proactive incident identification prior to user-reported impact
  • Apply criticality tiering and CMDB data to assess business impact and drive proper prioritization and escalation paths
ServiceNow Integration & ITSM Enablement
  • Partner with ServiceNow stakeholders to improve workflows, reporting, and automation capabilities
CMDB & Data-Driven Decisioning
  • Leverage CMDB relationships and service mapping where available to enrich event data with application, infrastructure, and business context
  • Utilize service ownership, business criticality, and operational hours data to inform prioritization decisions
  • Partner with CMDB and service mapping teams to improve data quality and completeness
Trend Analysis & Continuous Improvement
  • Analyze patterns across incidents, alerts, and events to identify systemic issues and opportunities for improvement
  • Partner with Problem Management to eliminate recurring issues through structural fixes
  • Drive improvements in monitoring coverage, alert quality, and detection speed
  • Contribute to a shift toward predictive, AIOps-driven operations

Use your skills to make an impact

Required Qualifications

    • 3-5+ years of experience in Incident, Event, or Problem Management
    • Hands-on experience with Splunk (preferably ITSI) and Dynatrace or similar observability platforms
    • Experience building dashboards, reports, and analytics to support operational decision-making
    • Experience with ServiceNow ITSM, including incident lifecycle management and reporting
    • Strong analytical skills with the ability to correlate data across multiple systems and platforms
    • Experience working with event correlation, alerting strategies, or AIOps concepts
    • Ability to assess business impact using priority models, criticality tiers, and service context
    • Strong communication skills with the ability to translate technical findings into actionable insights

Preferred Qualifications

    • Experience with CMDB, service mapping, or application dependency mapping
    • Exposure to enterprise monitoring ecosystems (e.g., APM, synthetic monitoring, infrastructure monitoring)
    • Experience supporting command center, TOC, or major incident management environments
    • Knowledge of ITIL frameworks and service management best practices
    • Experience with automation or scripting (Python, PowerShell, or similar)
  • Bachelor's Degree in Business, Computer Science, or a related field or equal experience
  • ITIL v5 certification
  • Previous experience in the health care industry

Additional Information:

Limited Geography Remote - This is a remote position but located within a specific geography.

To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:
At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested.
Satellite, cellular and microwave connection can be used only if approved by leadership.
Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.
Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Work at Home Requirements To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information. Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.


$89,000 - $121,400 per year


This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
About us
About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer atHumana.comand atCenterWell.com.


Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

What Humana employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Humana logo

About Humana

Sourced by ZipRecruiter

Humana Inc., headquartered in Louisville, KY., is a leading health care company that offers a wide range of insurance products and health and wellness services that incorporate an integrated approach to lifelong well-being. By leveraging the strengths of its core businesses, Humana believes it can better explore opportunities for existing and emerging adjacencies in health care that can further enhance wellness opportunities for the millions of people across the nation with whom the company has relationships.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Louisville, KY, US

Year founded

1961

Social media

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