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Collections Jobs in Spokane, WA (NOW HIRING)

Banner Bank

Collections Counselor II

Spokane, WA

$21.99 - $25.87/hr

As a Collections Counselor II you will be responsible for all collection and recovery activity related to consumer and small business (QuickStep) loans and credit cards. In this role you'll have the ...

Banner Bank

Collections Counselor II

Spokane, WA

$21.99 - $25.87/hr

As a Collections Counselor II you will be responsible for all collection and recovery activity related to consumer and small business (QuickStep) loans and credit cards. In this role you'll have the ...

Corporate Tools

Collections Manager

Post Falls, ID · On-site

$250K/yr

Overview We're looking for an experienced collections leader who can take full ownership of building our collection operations and finally bring order, automation, and strategy to an area we've ...

Millennium Health

Specimen Collector

Spokane, WA · On-site

$18 - $21.75/hr

Male candidates required for observed collections of gender identified male patients. Help make a positive impact in your community! Millennium Health LLC is an accredited specialty laboratory with ...

OneMain Financial

Loan Sales Specialist

Spokane, WA

$17 - $20/hr

Manage the life cycle of loans, including collections activities whilemaintainingcompliance with all relevant laws and regulations * Engage with customers and other departments through multiple ...

OneMain Financial

Loan Sales Specialist

Spokane, WA · On-site

$17 - $20/hr

Manage the life cycle of loans, including collections activities while maintaining compliance with all relevant laws and regulations * Engage with customers and other departments through multiple ...

Rent-A-Center

Account Manager

Spokane Valley, WA · On-site

$17.13 - $18.70/hr

Key Responsibilities Oversee an assigned portfolio of accounts while building and maintaining strong customer relationships Conduct early-stage collections (1-6 days past due) and meet daily/weekly ...

Incyte Pathology

Coding Supervisor

Spokane Valley, WA · On-site

Support revenue cycle initiatives by collaborating with billing, collections, accounts receivable, cash application, and credentialing teams. Compliance & Process Improvement * Develop, implement ...

Millennium Health

Specimen Collector -1762

Spokane, WA · On-site

$18 - $21.75/hr

Male candidates required for observed collections of gender identified male patients. Help make a positive impact in your community! Millennium Health LLC is an accredited specialty laboratory with ...

Millennium Health

Specimen Collector -1762

Spokane, WA · On-site

$18 - $21.75/hr

Male candidates required for observed collections of gender identified male patients. Help make a positive impact in your community! Millennium Health LLC is an accredited specialty laboratory with ...

Millennium Health

Specimen Collector -1762

Spokane, WA · On-site

$18 - $21.75/hr

Male candidates required for observed collections of gender identified male patients. Help make a positive impact in your community! Millennium Health LLC is an accredited specialty laboratory with ...

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Collections information

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How much do collections jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for collections in Spokane, WA is $21.70, according to ZipRecruiter salary data. Most workers in this role earn between $17.98 and $24.33 per hour, depending on experience, location, and employer.

What is a collections job?

Collections jobs involve contacting individuals or businesses to recover overdue payments on accounts, loans, or other debts. Professionals in collections work for banks, credit card companies, medical institutions, or third-party agencies to negotiate repayment plans and ensure compliance with financial agreements. They must communicate clearly, maintain accurate records, and adhere to legal and ethical guidelines. Strong interpersonal and problem-solving skills are essential for success in this field.

What is the difference between Collections vs Credit Analyst?

AspectCollectionsCredit Analyst
Required CredentialsHigh school diploma or equivalent; some roles may require collections certificationsBachelor's degree in finance, economics, or related field; certifications like CFA are common
Work EnvironmentCollections departments, call centers, financial institutionsBanking, finance firms, credit departments
Employer & Industry UsageUsed by lenders, credit card companies, collection agenciesUsed by banks, credit bureaus, financial institutions
Common Search & Comparison IntentUnderstanding debt recovery rolesAssessing credit risk and financial analysis

Collections focuses on recovering overdue payments and managing delinquent accounts, often involving direct contact with debtors. Credit Analysts evaluate the creditworthiness of individuals or companies to determine lending risks. While both roles are within the financial industry, Collections emphasizes debt recovery, whereas Credit Analysts focus on risk assessment and credit approval processes.

Is collection a stressful job?

Collections jobs often involve negotiating with debtors and managing accounts, which can be stressful due to the pressure to meet targets and handle difficult conversations. The work environment may include strict deadlines and the need for strong communication skills, but stress levels vary depending on individual resilience and workplace support. Proper training and experience can help manage the stress associated with collections roles.

What are some common challenges faced in a collections role, and how can they be effectively managed?

Collections professionals often encounter challenges such as handling difficult conversations with customers, meeting monthly collection targets, and staying compliant with legal regulations. Effective management of these challenges involves strong communication skills, empathy, and the ability to negotiate payment plans that work for both the client and the company. Additionally, collaborating closely with other departments like customer service and accounting can help resolve disputes and ensure a positive customer experience while maintaining cash flow.

What are the key skills and qualifications needed to thrive in a collections role?

To thrive in a Collections role, you need strong negotiation, communication, and analytical skills, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, collections databases, and basic accounting systems is typically required. Persistence, empathy, and problem-solving abilities help build rapport with clients and resolve payment issues effectively. These skills are essential for recovering outstanding debts while maintaining positive customer relationships and adhering to legal guidelines.

What are the most commonly searched types of Collections jobs in Spokane, WA?

The most popular types of Collections jobs in Spokane, WA are:

What are popular job titles related to Collections jobs in Spokane, WA?

For Collections jobs in Spokane, WA, the most frequently searched job titles are:

What job categories do people searching Collections jobs in Spokane, WA look for?

The top searched job categories for Collections jobs in Spokane, WA are:

What cities near Spokane, WA are hiring for Collections jobs?

Cities near Spokane, WA with the most Collections job openings:

Collections jobs near you
Infographic showing various Collections job openings in Spokane, WA as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 14% Part Time, 1% Temporary, and 3% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $45,143 per year, or $21.7 per hour.

Collections Counselor II

Banner Bank

Spokane, WA

$21.99 - $25.87/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 3 days ago

Banner Bank rating

8.7

Company rating: 8.7 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

23rd of 171 rated banks

Job description

More than 135 years ago, we started with core values that never go out of style: listen, learn and help businesses and individuals reach their goals. These core values shape our culture, and we were recently Great Place to Work Certified because of our outstanding workplace culture and employee experience. As well, our financial strength and stability are key reasons Forbes named us one of the Best 100 Banks in America for the ninth consecutive year.

With more than $16 billion in assets and 135 branch locations throughout Washington, Oregon, Idaho, and California, we understand our role in the economy and take that responsibility seriously. In addition to offering a source of capital to personal banking clients and businesses of all sizes, we place a high importance on employee volunteerism and donate millions of dollars each year to community organizations.

As a Collections Counselor II you will be responsible for all collection and recovery activity related to consumer and small business (QuickStep) loans and credit cards.
In this role you'll have the opportunity to:
  • Responsible for all collection activity on assigned accounts. Collect accounts in a manner to maintain delinquency at acceptable levels and keep loan losses to a minimum.
  • Responsible for completing recommendation forms for all accounts assigned and monitor accounts to see that the Risk Ratings are accurate on an ongoing basis.
  • Responsible for making recommendations for repossession, foreclosure, suit, and other major collection activities. Make recommendations for charge-off and future collection activity.
  • Responsible for handling bankrupt accounts including all correspondence and reporting to the Bankruptcy Court.
  • Responsible for all communications with borrowers regarding collection activity including late notices, collection letters, demand letters, etc.
  • Monitor charged-off loans and Bankcards and provide monthly reporting.
  • Prepare and distribute all reports related to collections.
  • Responsible for ensuring all collection activities comply with policies, procedures, security requirements, and government regulations.
 
Education & Certifications
  • High School Diploma/G.E.D.
Experience
  • 2 or more years of experience in collections
Knowledge, Skills and Abilities
  • Possess a basic knowledge of consumer and small business loans and credit cards.
  • Possess general office skills including proficiency in Microsoft Office. 
  • Demonstrate good verbal and written communication skills.
  • Possess strong sales ability to tactfully resolve delinquent accounts.
  • Possess excellent organizational skills.
  • Knowledge of federal and state laws and regulations relating to consumer & small business lending and credit cards.
 
Compensation & Benefits
  • Targeted starting hourly range (based on experience): $21.99-$25.87
  • Incentive and commission compensation may be awarded for eligible roles
  • Comprehensive employee benefits, including: medical, dental, vision, LTD, STD and life
  • Paid vacation time, sick time and 11 company paid holidays
  • 401k (with up to 4% match)
  • Tuition reimbursement
  • Get more information at: Employee Benefits | Banner Bank
Review Banner's employee benefits at: Employee Benefits | Banner Bank

Please take time to review Banner Bank's Consent & Privacy notice before applying.

Banner Bank is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, marital status, age, disability or protected veteran status.

Banner Bank does not accept unsolicited resumes from agencies and/or search firms for any job postings. Resumes submitted to any Banner Bank employee by a third-party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Banner Bank. No fee will be paid if a candidate is hired for a position as a result of an unsolicited agency or search firm referral.
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