ZipRecruiter

Log In

1

Collections Jobs in New Baltimore, MI (NOW HIRING)

ABC Valued Client

Account Manager

Rochester Hills, MI · On-site

Collections experience (e.g., collector, collections representative, collections associate) COMPENSATION * Highly competitive pay! * Receive up to 12% increase in pay in your first year through ...

Customer Service

Be Seen First

Servicing - Customer Advocate

Auburn Hills, MI · On-site

$16 - $22.85/hr

The ideal candidate has experience in mortgage servicing, collections, customer advocacy, default servicing, or loss mitigation and is passionate about helping customers while maintaining compliance ...

Customer Service

Be Seen First

Servicing - Customer Advocate

Auburn Hills, MI · On-site

$16 - $22.85/hr

The ideal candidate has experience in mortgage servicing, collections, customer advocacy, default servicing, or loss mitigation and is passionate about helping customers while maintaining compliance ...

Robert Half

Accounts Receivable Clerk

Port Huron, MI · On-site

$50K - $65K/yr

Maintain current and accurate records of customer transactions, collections activity, and account status. * Research billing or remittance issues and coordinate with internal teams to support timely ...

next page

Showing results 1-20

All JobsCollections JobsCollections Jobs in New Baltimore, MI

Collections information

See New Baltimore, MI salary details

$11

$19

$27

How much do collections jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for collections in New Baltimore, MI is $19.50, according to ZipRecruiter salary data. Most workers in this role earn between $16.15 and $21.83 per hour, depending on experience, location, and employer.

What is a collections job?

Collections jobs involve contacting individuals or businesses to recover overdue payments on accounts, loans, or other debts. Professionals in collections work for banks, credit card companies, medical institutions, or third-party agencies to negotiate repayment plans and ensure compliance with financial agreements. They must communicate clearly, maintain accurate records, and adhere to legal and ethical guidelines. Strong interpersonal and problem-solving skills are essential for success in this field.

What are the key skills and qualifications needed to thrive in a collections role?

To thrive in a Collections role, you need strong negotiation, communication, and analytical skills, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, collections databases, and basic accounting systems is typically required. Persistence, empathy, and problem-solving abilities help build rapport with clients and resolve payment issues effectively. These skills are essential for recovering outstanding debts while maintaining positive customer relationships and adhering to legal guidelines.

What are some common challenges faced in a collections role, and how can they be effectively managed?

Collections professionals often encounter challenges such as handling difficult conversations with customers, meeting monthly collection targets, and staying compliant with legal regulations. Effective management of these challenges involves strong communication skills, empathy, and the ability to negotiate payment plans that work for both the client and the company. Additionally, collaborating closely with other departments like customer service and accounting can help resolve disputes and ensure a positive customer experience while maintaining cash flow.

What is the difference between Collections vs Credit Analyst?

AspectCollectionsCredit Analyst
Required CredentialsHigh school diploma or equivalent; some roles may require collections certificationsBachelor's degree in finance, economics, or related field; certifications like CFA are common
Work EnvironmentCollections departments, call centers, financial institutionsBanking, finance firms, credit departments
Employer & Industry UsageUsed by lenders, credit card companies, collection agenciesUsed by banks, credit bureaus, financial institutions
Common Search & Comparison IntentUnderstanding debt recovery rolesAssessing credit risk and financial analysis

Collections focuses on recovering overdue payments and managing delinquent accounts, often involving direct contact with debtors. Credit Analysts evaluate the creditworthiness of individuals or companies to determine lending risks. While both roles are within the financial industry, Collections emphasizes debt recovery, whereas Credit Analysts focus on risk assessment and credit approval processes.

Is collections a good career?

Collections is a job that involves contacting individuals or businesses to recover unpaid debts, often requiring strong communication and negotiation skills. It can offer steady employment and opportunities for advancement, but may involve challenging interactions and strict regulatory compliance. Success in this field often depends on experience, persistence, and understanding of relevant laws and tools.

Is collections a stressful job?

Collections is a job that can be stressful due to the pressure to recover debts and handle difficult conversations with debtors. It often requires strong communication skills, resilience, and the ability to manage rejection and conflict effectively.

What are the most commonly searched types of Collections jobs in New Baltimore, MI?

The most popular types of Collections jobs in New Baltimore, MI are:

What cities near New Baltimore, MI are hiring for Collections jobs?

Cities near New Baltimore, MI with the most Collections job openings:

Collections jobs near you
Infographic showing various Collections job openings in New Baltimore, MI as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 15% Part Time, 1% Temporary, and 2% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $40,564 per year, or $19.5 per hour.

Repayment (Collections) Supervisor

Michigan Schools and Government Credit Union

Troy, MI • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 21 days ago

Key responsibilities

  • Supervises the daily activities of the Repayment Department, including collection of delinquent loans, charged off loans, share accounts, foreclosures, and related activity.

  • Manages the Repayments team to deliver a professional and respectful member experience, ensuring effective communication and resolution of member issues.

  • Monitors performance, maintains accurate records, and prepares reports on collections metrics to ensure departmental goals are met.

Michigan Schools & Government Credit Union rating

7.5

Company rating: 7.5 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

Job description


Founded by a small group of educators, Michigan Schools & Government Credit Union (MSGCU) has been providing quality financial services to the community for more 70 years and welcomes everyone in Michigan to bank with us. We are financial champions committed to helping our members achieve financial success by rallying behind them and their goals. As the sixth largest Credit Union in Michigan, MSGCU has 24 branch offices in south east Michigan, over 450 team members, 150,000 members, $4 billion in assets, and a 97% member satisfaction rating for two decades. We are a caring organization that strives to ensure an equitable and inclusive culture where everyone is valued and respected. Our dedication to team member engagement has contributed to the honor of being named a Top Workplace by The Detroit Free Press thirteen years in a row.
If you have a passion for helping people and providing exceptional and dependable service, we want you on our team!
Information about our comprehensive total rewards package can be found here.
Overview of Responsibilities: Supervises the daily activities of the Repayment Department, which includes: the collection of delinquent loans, charged off loans, share accounts, foreclosures, and related activity in accordance with MSGCU's policies and state and federal government regulations, and in alignment with our desired member experience.
Essential Duties and Responsibilities:
  • Serves as a subject matter expert with regard to the collection of delinquent loans, charged off loans, share and checking accounts, foreclosures and related activity. Makes sound and timely decisions related to the Repayments function that keep the organization moving forward.
  • Delivers a superior member experience by effectively managing the Repayments team and ensuring a consistent, professional, and respectful approach to collections activity. Ensures team members listen for cues to determine members' needs and courteously resolve member problems by suggesting applicable solutions.
  • Directs the Repayments team's work by providing clear direction, removing obstacles, delegating, and empowering. Develops the team's knowledge, skills, and abilities to ensure continued effectiveness.
  • Holds self and team accountable to meet commitments and achieve goals. Monitors performance and takes corrective action as necessary when objectives are not attained and conducts accurate and straight forward performance evaluations.
  • Ensures that records, with regard to all aspects of collections, are systematically maintained and updated in an accurate, timely and thorough manner.
  • Prepares and ensures preparation of monthly and recurring reports and analysis regarding key collections metrics as assigned.
  • Supervises loan modifications and workouts with members and reviews recommendations with Repayment Manager as needed.
  • Supervises Repayment Solution Specialists effectiveness by ensuring that specific actions on collection accounts, e.g., legal action repossession, is authorized and acted upon in ways that align with MSGCU's expectations; ensuring that the desired member experience is achieved in a professional and respectful manner; and collaborating with other managers and colleagues.
  • Builds and retains an effective, high-performing team that applies their diverse skills and perspectives to achieve common goals. Drives engagement by aligning individual goals with organizational objectives and creating a healthy environment where team members are inspired to do their best and achieve results. Reinforces team's efforts for correctly identifying areas of financial strength.
  • Effectively communicates using various forms of communication (written, verbal, presentation) and understands the unique needs of different audiences. Tactfully resolves member concerns and inquiries in a manner consistent with MSGCU Values.
  • Supervises aspects of the pre-foreclosure, full foreclosure, sheriff sales, short sales, vacancy, redemption, and preservation of real property. Achieves similar effectiveness in team members by developing knowledge, skills and abilities.
  • Gains the confidence and trust of others by modeling honesty, integrity authenticity, and behaviors that align with organizational values. Makes responsible choices and exemplifies courage by stepping up to address difficult issues.
  • Models self-development by actively seeking new ways to grow and be challenged, and exhibits self-awareness by soliciting feedback and uses self-reflection to gain productive insight into personal strengths and weaknesses.
  • Models resiliency by maintaining a positive attitude and rebounding from setbacks and adversity when facing difficult situations.
  • Represents MSGCU at trade functions, professional organizations, and community activities.

Essential Preparation and Experience:
  • Associate degree, professional degrees or certifications in related field or the equivalent combination of education and relevant work experience; and
  • 3 years of related, progressively more responsible collections experience preferably within a in the financial institution to gain necessary background to manage area overseeing.
  • Minimum high school diploma or GED required.
  • Supervisory experience preferred.

Essential Knowledge, Skills, and Abilities:
  • Thorough knowledge of collections policies and procedures to coordinate the daily functions of the repayments area and respond to team member and member questions.
  • Financial institution knowledge with demonstrated subject matter experience.
  • Superior interpersonal skills necessary to resolve member and team member concerns.
  • Strong aptitude for learning new collections systems. Proficient in Microsoft Office software, including Word, Excel, PowerPoint, and Outlook.

Working Conditions:
  • Office and branch location environment with little discomfort from noise, extreme temperature, dust, or other factors.
  • Occasionally required to travel throughout MSGCU's service area as business needs require.
  • Exposed to potentially hazardous conditions, such as robbery. Receives detailed instructions and security procedures on an annual basis to minimize risk.
  • This work involves sitting most of the time with brief periods of walking or standing and may occasionally require lifting and/or moving up to 25 pounds.

Compensation and Benefits:
Competitive salaries are just the starting point for MSGCU team members. Generous health benefits, vacation time, retirement plan contributions and discounts on loans and phone service also come with the job.
  • Base salary starts at $62,500 / year
  • Medical, dental and vision on your first day! You can choose the most generous Health Savings Account (HSA)-eligible medical plan with no monthly premium for you (and your family)
  • If you are at least 21 years old, you will receive a 3% contribution from MSGCU, and a 100% match for the next 7% you contribute to your 401(k)
  • You will enjoy 12 paid holidays and up to 120 hours of PTO your first year of service (pro-rated based on start date)

What Michigan Schools & Government Credit Union employees say

Pay

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply